ChangeGear is an IT service management platform with modules for incident, problem, service request, change, CMDB, knowledge-base, and reporting workflows. ChangeGear Web lets staff and end users work in a browser without installing other software, while its self-service portal supports incident reporting and tracking, announcements, knowledge searches, and service or change requests. The CMDB can track assets, configuration items, owners, locations, business services, users, and dependencies, though access to that module depends on edition or permissions. Integrations include Microsoft Teams, Slack, Serviceaide Automation Orchestrator, and Luma VA. Issue-tracking connections support field mapping and inbound, outbound, or bidirectional synchronization, with Jira and Azure DevOps setup examples. External applications can create or update ChangeGear entities through webhook endpoints in its REST Integration API. Access controls include users, roles, teams, authentication methods, and field-level privileges. Documentation describes Active Directory authentication and third-party identity-provider single sign-on. Mobile functions include ticket creation, announcements, and knowledge-base searches. Available actions and modules can depend on license, role, and version. Pricing is available on request.
Who it is for
It suits IT teams managing service requests, incidents, changes, and related configuration information. Staff and end users can also use its browser portal and mobile functions.
What is good
- Modules cover incident, problem, request, and change workflows
- Self-service portal supports incident tracking and requests
- Integrates with Microsoft Teams and Slack
- REST API supports external record updates
- Accessibility mode includes keyboard navigation
What to know first
- CMDB availability depends on edition or permissions
- Actions and modules can depend on license, role, and version
- Pricing is available on request
Verdict
ChangeGear brings service workflows, a self-service portal, integrations, and access controls together. Verify edition, license, role, and version requirements for the modules and actions your team needs.
Get started with ChangeGear
- Visit the SunView Software website.
- Request pricing from SunView Software.
- Access ChangeGear Web through a browser, or use its listed mobile app.
Limits to know first
Available actions and modules can depend on the user's license, role, and ChangeGear version. CMDB access depends on edition or permissions.
Questions about ChangeGear
How much does ChangeGear cost?
Pricing is available on request.
Which platforms does ChangeGear support?
The listed platforms are Android, API, iOS, self-hosted, web, and Windows.
What does the self-service portal let users do?
Users can report and track incidents, view announcements, search the knowledge base, and submit service and change requests.
Does ChangeGear integrate with other tools?
Listed integrations include Microsoft Teams, Slack, Serviceaide Automation Orchestrator, and Luma VA. Issue-tracking documentation gives Jira and Azure DevOps setup examples.
Does ChangeGear have a mobile app?
The mobile app guide describes creating tickets, viewing announcements, and searching knowledge base articles.
Who makes ChangeGear?
ChangeGear is from SunView Software. A company profile states that SunView Software was founded in 2003.
Compared on IT change management software
- Risk assessment
- Yes
- Approval workflows
- Yes
- Change calendar
- Yes
