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ChangeGear

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What ChangeGear is

ChangeGear is an IT service management platform with modules for incident, problem, service request, change, CMDB, knowledge-base, and reporting workflows. ChangeGear Web lets staff and end users work in a browser without installing other software, while its self-service portal supports incident reporting and tracking, announcements, knowledge searches, and service or change requests. The CMDB can track assets, configuration items, owners, locations, business services, users, and dependencies, though access to that module depends on edition or permissions. Integrations include Microsoft Teams, Slack, Serviceaide Automation Orchestrator, and Luma VA. Issue-tracking connections support field mapping and inbound, outbound, or bidirectional synchronization, with Jira and Azure DevOps setup examples. External applications can create or update ChangeGear entities through webhook endpoints in its REST Integration API. Access controls include users, roles, teams, authentication methods, and field-level privileges. Documentation describes Active Directory authentication and third-party identity-provider single sign-on. Mobile functions include ticket creation, announcements, and knowledge-base searches. Available actions and modules can depend on license, role, and version. Pricing is available on request.

Who it suits

It suits IT teams managing service requests, incidents, changes, and related configuration information. Staff and end users can also use its browser portal and mobile functions.

What it does well

Modules cover incident, problem, request, and change workflows
Self-service portal supports incident tracking and requests
Integrates with Microsoft Teams and Slack
REST API supports external record updates
Accessibility mode includes keyboard navigation

What to know first

CMDB availability depends on edition or permissions
Actions and modules can depend on license, role, and version
Pricing is available on request

Limits

Available actions and modules can depend on the user's license, role, and ChangeGear version. CMDB access depends on edition or permissions.

Getting started

Visit the SunView Software website.
Request pricing from SunView Software.
Access ChangeGear Web through a browser, or use its listed mobile app.

Verdict

ChangeGear brings service workflows, a self-service portal, integrations, and access controls together. Verify edition, license, role, and version requirements for the modules and actions your team needs.

Questions

How much does ChangeGear cost?

Pricing is available on request.

Which platforms does ChangeGear support?

The listed platforms are Android, API, iOS, self-hosted, web, and Windows.

What does the self-service portal let users do?

Users can report and track incidents, view announcements, search the knowledge base, and submit service and change requests.

Does ChangeGear integrate with other tools?

Listed integrations include Microsoft Teams, Slack, Serviceaide Automation Orchestrator, and Luma VA. Issue-tracking documentation gives Jira and Azure DevOps setup examples.

Does ChangeGear have a mobile app?

The mobile app guide describes creating tickets, viewing announcements, and searching knowledge base articles.

Who makes ChangeGear?

ChangeGear is from SunView Software. A company profile states that SunView Software was founded in 2003.

Facts from ChangeGear's own pages

Access controls: ChangeGear uses users, roles, teams, authentication methods, and field-level privileges to control access to modules and ticket information. · support.sunviewsoftware.com, 4 Oct 2026
Accessibility: ChangeGear offers an accessibility mode for screen-reader users, including keyboard navigation, and the documentation says it is provided in compliance with Section 508. · support.sunviewsoftware.com, 4 Oct 2026
Authentication: The documentation describes Windows Active Directory authentication and third-party identity-provider integration for single sign-on. · support.sunviewsoftware.com, 4 Oct 2026
Browser access: ChangeGear Web lets staff and end users work remotely in a browser without installing other software. · support.sunviewsoftware.com, 4 Oct 2026
CMDB: The CMDB tracks assets, configuration items, owners, locations, business services, users, and dependencies; the page notes that the module is edition- or permission-dependent. · support.sunviewsoftware.com, 4 Oct 2026
Company founded: A SunView Software company profile states that the company was founded in 2003. · prweb.com, 4 Oct 2026
Integrations: The integrations guide names Microsoft Teams, Slack, Serviceaide Automation Orchestrator, and Luma VA for bidirectional data exchange. · support.sunviewsoftware.com, 4 Oct 2026
IT service management: ChangeGear provides modules for incident, problem, service request, change, CMDB, knowledge base, and reporting workflows. · support.sunviewsoftware.com, 4 Oct 2026
Licensing limits: The documentation says available actions and modules can depend on the user's license, role, and ChangeGear version. · support.sunviewsoftware.com, 4 Oct 2026
Mobile app: The ChangeGear Mobile guide describes mobile functions for creating tickets, viewing announcements, and searching knowledge base articles. · support.sunviewsoftware.com, 4 Oct 2026
REST API: The Integration API lets external applications create or update ChangeGear entities through webhook endpoints. · support.sunviewsoftware.com, 4 Oct 2026
Self-service portal: The portal supports reporting and tracking incidents, viewing announcements, searching the knowledge base, and submitting service and change requests. · support.sunviewsoftware.com, 4 Oct 2026
Third-party issue tracking: ChangeGear supports integration sources with field mapping and inbound, outbound, or bidirectional synchronization; its documentation gives Jira and Azure DevOps setup examples. · support.sunviewsoftware.com, 4 Oct 2026

Where ChangeGear stands on Freedom251

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