Side by side
ChangeGear vs TOPdesk
Both stand on it change management software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Paid AndroidAPIiPhone+3
ChangeGear brings service workflows, a self-service portal, integrations, and access controls together. Verify edition, license, role, and version requirements for the modules and actions your team needs.
Visit ChangeGear
Free trial AndroidAPIiPhone+2
TOPdesk brings incident handling, self-service, and asset management together, with plan features that expand at higher tiers. Buyers should weigh its per-agent pricing and support schedules against their deployment and service needs.
Visit TOPdeskThe facts
| ChangeGear | TOPdesk | |
|---|---|---|
| Free plan | Not published | A free trial |
| Open source | Not published | No |
| Runs on | Android, API, iPhone, Self-hosted, Web, Windows | Android, API, iPhone, Self-hosted, Web |
| Lowest paid plan | Not published | Essential: £51 per agent a month |
| Plans published | None | 3 |
| Maker | Not published | Not published |
| Website | sunviewsoftware.com | topdesk.com |
| On it change management software | #26 of 43 | #22 of 43 |
ChangeGear: what it does well
- Modules cover incident, problem, request, and change workflows
- Self-service portal supports incident tracking and requests
- Integrates with Microsoft Teams and Slack
- REST API supports external record updates
- Accessibility mode includes keyboard navigation
What to know first
- CMDB availability depends on edition or permissions
- Actions and modules can depend on license, role, and version
- Pricing is available on request
TOPdesk: what it does well
- Self-service portal supports ticket submission and tracking.
- Asset Management gives a graphical overview of company assets.
- More than 100 integrations and an Open API.
- All plans include 100GB of storage.
What to know first
- No free plan is available.
- Essential and Engaged list 8/5 support.
- Excellent costs £101 per agent per month.
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