Freedom251 › Restaurant Payment Processing Software
Viva.com
What Viva.com is
Viva.com offers businesses payment acceptance and financial services for in-person, online, remote, and marketplace transactions. Its Terminal app accepts contactless payments on supported Android and iOS devices. Smart Checkout supports more than 40 payment methods, saved cards, multicurrency payments, and decline recovery. Businesses without an online store can request payments by email, use a virtual terminal, or share Quick Pay links. Viva.com lists e-commerce plugins for Shopify, WooCommerce, PrestaShop, OpenCart, Magento, and Shopware 6; its developer portal documents Basic Auth and OAuth 2.0 integrations, testing environments, responses, and error debugging. It supports recurring and marketplace payments, eight currencies, cards, digital wallets, local payment methods, direct debit, and other methods. Viva.com says its services enable payment acceptance in 30 countries. UK monthly plans include Omnichannel Default at £3.99/mo, Standard at £10.99/mo, and Premium at £15.99/mo, with different limits for terminal IDs, websites, outgoing transfers, and users. The UK pricing page also lists digital and human-agent support options. Viva.com says it is a PCI DSS Level 1 Service Provider and describes security protections for data and online checkout.
Who it suits
Viva.com suits businesses accepting payments in person, online, remotely, or through marketplaces. Its app, checkout, plugins, and developer documentation serve different payment setups.
What it does well
- Smart Checkout supports more than 40 payment methods.
- Accepts contactless payments on supported Android and iOS devices.
- Offers plugins for six e-commerce platforms.
- Supports recurring and marketplace payments.
What to know first
- UK plans have limits on terminal IDs, websites, transfers, and users.
- Extra terminal IDs or websites cost £1.70 monthly each.
- Extra users cost £0.85 each.
Limits
Omnichannel Default costs £3.99 per month and allows up to three terminal IDs, one website, two users, and four free outgoing transfers. Its additional monthly charges are £1.70 per extra terminal ID or website and £0.85 per extra user. The pricing page lists a £3.99 minimum monthly charge for Omnichannel Zero, with terminal IDs, websites, and users charged per item or user.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Zero | Monthly · Terminal IDs/websites per item · unlimited digital cards · real-time settlement · users per user · minimum monthly charge £3.99 | Free |
| Omnichannel Standard | Monthly · Up to 10 terminal IDs · up to 3 websites · unlimited digital cards · 15 free outgoing transfers · 3 users | £10.99 a month |
| Standard | Monthly · Up to 10 terminal IDs · up to 3 websites · unlimited digital cards · real-time settlement · 15 free outgoing transfers · 3 users | £10.99 a month |
| Premium | Monthly · Up to 20 terminal IDs · up to 5 websites · unlimited digital cards · real-time settlement · 30 free outgoing transfers · 5 users | £15.99 a month |
| Omnichannel Premium | Monthly · Up to 20 terminal IDs · up to 5 websites · unlimited digital cards · 30 free outgoing transfers · 5 users | £15.99 a month |
| Default | Monthly · Up to 3 terminal IDs · up to 1 website · unlimited digital cards · real-time settlement · 4 free outgoing transfers · 2 users | £3.99 a month |
| Omnichannel Default | Monthly · Up to 3 terminal IDs · up to 1 website · unlimited digital cards · 4 free outgoing transfers · 2 users | £3.99 a month |
| Omnichannel Zero | Monthly; £3.99 minimum monthly charge · Terminal IDs and websites charged per item · unlimited digital cards · real-time settlement · users charged per user | On request |
As viva.com lists them, read 15 Oct 2026. The maker's own page has the final word.
Getting started
- Visit the Viva.com website.
- Choose an Omnichannel plan based on terminal ID, website, user, and transfer needs.
- Use the Terminal app on a supported Android or iOS device for contactless payments.
- For online sales, select Smart Checkout or a listed e-commerce plugin.
- Use the developer portal for integration documentation and testing environments.
Verdict
Viva.com supports several sales channels, with checkout, remote-payment options, and integrations for online stores. Businesses should compare plan limits and the listed extra charges with their needs.
Questions
What does Viva.com cost?
The UK monthly plans listed are Omnichannel Default at £3.99 a month, Standard at £10.99 a month, and Premium at £15.99 a month. Omnichannel Zero has a £3.99 minimum monthly charge.
Is there a free plan?
Yes. Viva.com lists a free plan. Its UK pricing page also lists free digital AI-agent chat support.
Which platforms does Viva.com support?
The listed platforms are web, Android, iOS, and API.
What payment methods are supported?
Viva.com lists cards, digital wallets, local payment methods, direct debit, and other payment methods. It supports recurring and marketplace payments.
Which online stores can integrate with Viva.com?
Listed e-commerce plugins are available for Shopify, WooCommerce, PrestaShop, OpenCart, Magento, and Shopware 6.
What support options are listed for the UK?
Digital AI-agent chat is free. Standard digital or human-agent chat costs £3.99 per month, while Premium chat, call, or video appointments cost £15.99 per month.
Facts from Viva.com's own pages
- Android requirements
- The Terminal app supports Android 8.1 or later, while its mini card reader requires Android 12 or later. · ukhelp.viva.com, 15 Oct 2026
- Cloud architecture
- Viva.com says its platform is built entirely on Microsoft Azure. · viva.com, 15 Oct 2026
- Company profile
- LinkedIn lists Viva.com as founded in 2010, headquartered in Marousi, Attica, and employing 1,001–5,000 people. · linkedin.com, 15 Oct 2026
- Developer support
- Developer support includes searchable portal documentation, FAQs, GitHub Issues, chat and email support. · developer.viva.com, 15 Oct 2026
- Developer tools
- The developer portal documents Basic Auth and OAuth 2.0 integrations, testing environments, responses, and error debugging. · developer.viva.com, 8 Oct 2026
- E-commerce integrations
- Official plugins are documented for Shopify, WooCommerce, PrestaShop, OpenCart, Magento and Shopware 6. · developer.viva.com, 15 Oct 2026
- In-person payments
- Its Terminal app lets businesses accept contactless payments using supported Android and iOS devices. · euhelp.viva.com, 8 Oct 2026
- Integrations
- Viva provides e-commerce plugins for Shopify, WooCommerce, PrestaShop, OpenCart, Magento, and Shopware 6. · developer.viva.com, 8 Oct 2026
- iPhone requirements
- Tap to Pay on iPhone supports iPhone XS/XR or later and requires iOS 16.7 or later according to the help center. · ukhelp.viva.com, 15 Oct 2026
- ISV ecosystem
- Viva.com says it works with more than 100 certified software providers in 19 countries. · ukhelp.viva.com, 15 Oct 2026
- Legal name
- Crunchbase identifies the legal entity as Viva Payment Services Single Member S.A. · crunchbase.com, 15 Oct 2026
- License
- The end-user agreement governs use of Viva.com applications and services under contractual license terms rather than an open-source license. · euhelp.viva.com, 15 Oct 2026
- Limit: Apple eligibility
- An Apple App Store reviewer says the service requires a fully registered business and is unsuitable for hobby sellers below the registration threshold. · apps.apple.com, 15 Oct 2026
- Limit: Capterra pricing and support
- The same Capterra reviewer cites a €5 monthly fee introduced in 2024 and a marked decline in customer service. · capterra.com, 15 Oct 2026
- Limit: G2 maturity and configuration
- G2 reviewers report that the product still needs maturity improvements and that configuration can be difficult for small businesses. · g2.com, 15 Oct 2026
- Limit: GetApp funds and support
- GetApp reviews include complaints about delayed payout of received funds, weak guidance and customer-service problems. · capterra.com, 15 Oct 2026
- Limit: Google Play login and support
- A Google Play reviewer reports being unable to log in for 15 days and receiving repetitive chatbot responses instead of human help. · play.google.com, 15 Oct 2026
- Notable news: UK authorization
- Viva.com announced UK electronic-money institution authorization from the FCA on 12 October 2023. · viva.com, 15 Oct 2026
- Online checkout
- Smart Checkout supports more than 40 payment methods and offers saved cards, multicurrency payments, and decline recovery. · viva.com, 8 Oct 2026
- Online payment security
- Smart Checkout supports PCI DSS and SCA/3DS compliance and machine-learning fraud protection. · viva.com, 8 Oct 2026
- Operational features
- The Terminal product includes tipping, surcharging, offline transactions, batches, dynamic currency conversion and real-time settlement. · viva.com, 15 Oct 2026
- Payment methods
- The in-person product advertises support for more than 40 payment methods, including major cards and digital wallets. · viva.com, 15 Oct 2026
- Plan limits
- The pricing page lists an additional monthly charge of £1.70 per extra terminal ID or website and £0.85 per extra user. · viva.com, 8 Oct 2026
- Praise: Capterra support history
- A Capterra reviewer says Viva was especially helpful for starting European CBD sales. · capterra.com, 15 Oct 2026
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