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Tendfor Contact Center

by Tendfor Contact Center

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What Tendfor Contact Center is

Tendfor Contact Center is a Microsoft Teams-native contact center and attendant console for voice and digital customer communication. It handles inbound calls and supports Teams Chat, web chat, WhatsApp, and Facebook Messenger. Intelligent queues, skills-based routing, IVRs, and presence-aware distribution direct interactions to suitable people. Teams attendants can check availability, transfer calls, and search the directory. A web administration interface configures queues, routing, IVRs, and users, with PowerShell support. Interactive dashboards and web wallboards show queue activity, performance, and customer demand in real time. Named CRM and business-system integrations include Microsoft Dynamics 365 and Salesforce. Agents can work through Teams, mobile, web, and Windows clients while staying connected to conversations. The platform is built on Microsoft 365 and Azure, and the maker describes alignment with Microsoft Copilot Studio and Azure AI services. Pricing is available on request, and AnywhereNow offers a complimentary proof of concept.

Who it suits

Tendfor is designed for organizations using Microsoft Teams, including contact center agents, attendants, operators, and IT teams. Its multi-client access also fits remote or hybrid operations.

What it does well

  • Supports voice and several digital channels
  • Skills-based routing and intelligent queues
  • Teams attendant directory and transfer tools
  • Real-time dashboards and wallboards
  • Integrates with Dynamics 365 and Salesforce

What to know first

  • Pricing is available only on request
  • Built around Microsoft Teams and Microsoft 365

Verdict

Tendfor brings omnichannel contact-center routing, attendant controls, administration, and reporting into a Teams-centered environment. It is suited to organizations seeking mobile, web, Windows, and Teams access with Azure-based infrastructure.

Facts from Tendfor Contact Center's own pages

Administration
A web administration interface supports queue, routing, IVR, and user configuration, with PowerShell support. · anywhere.now, 12 Oct 2026
AI alignment
The maker says Tendfor is designed to align with Microsoft Copilot Studio and Azure AI services for AI-powered workflows and automation. · anywhere.now, 12 Oct 2026
Attendant console
Attendants and operators can see user presence and availability, transfer calls, and search the directory in Teams. · anywhere.now, 12 Oct 2026
Attendant tools
Attendants can view users’ presence and availability, transfer calls, and search the directory in Teams. · anywhere.now, 12 Oct 2026
Audience
Tendfor is designed for organizations that value simplicity, mobility, and operational control, including teams working remotely or in hybrid setups. · anywhere.now, 12 Oct 2026
Channels
Supported channels include voice, Microsoft Teams Chat, web chat, WhatsApp, and Facebook Messenger. · anywhere.now, 12 Oct 2026
Cloud foundation
Tendfor is built on Microsoft 365 and Azure, with a scalable architecture for growing teams and enterprise communications. · anywhere.now, 12 Oct 2026
CRM integrations
The maker names Microsoft Dynamics 365 and Salesforce as CRM and business-system integrations. · anywhere.now, 12 Oct 2026
Digital channel scope
omnichannel · anywhere.now, 23 Sept 2026
Founded
2010 · anywhere.now, 19 Oct 2026
Inbound calling
Yes · anywhere.now, 23 Sept 2026
Intended users
Tendfor is designed for organizations using Microsoft Teams, including contact center agents, attendants, operators, and IT teams. · anywhere.now, 12 Oct 2026
IVR builder
Yes · anywhere.now, 23 Sept 2026
Product
Tendfor is a Microsoft Teams-native omnichannel contact center and attendant console for managing voice and digital customer communication. · anywhere.now, 12 Oct 2026
Proof of concept
AnywhereNow offers a complimentary proof of concept for Tendfor; the page does not specify a trial duration. · anywhere.now, 12 Oct 2026
Remote work
Agents can work across Teams, mobile, web, and Windows clients while remaining connected to queues and customer conversations. · anywhere.now, 12 Oct 2026
Reporting
Interactive dashboards and web-based wallboards provide real-time visibility into queues, performance, and customer demand. · anywhere.now, 12 Oct 2026
Routing
It offers intelligent queues, skills-based routing, IVRs, and presence-aware distribution. · anywhere.now, 12 Oct 2026
Security
AnywhereNow says its Dialogue Cloud platform is delivered from Microsoft Azure and that ISO and NEN certifications support data safety. · anywhere.now, 12 Oct 2026
Support
Existing Tendfor users can contact support by email at [email protected] or by the listed global and US phone numbers. · anywhere.now, 12 Oct 2026

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