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Airtel Hosted Contact Center
What Airtel Hosted Contact Center is
Airtel Hosted Contact Center is a customizable, web-based cloud service for customer inquiries, product support and grievances, including call surges. Airtel describes a pay-as-you-go model and capacity that can scale with seasonal or traffic requirements. Inbound calling, outbound dialing and digital channels are supported. Intelligent IVR can answer simple repetitive inquiries, while a connected knowledge base helps agents find product information and troubleshoot issues. Agents, supervisors and managers work through browsers. A unified workspace brings together conversations, tracks, goals and coworker collaboration. Supervisors receive real-time KPI and conversational views. Teams can customize detailed call reports and schedule automatic delivery. Outbound tools cover dialing modes, schedules, call statuses and callbacks. Airtel says it manages licensing, hosting and usage, uses network security protocols including SBCaaS, and owns service-level agreements across network and application layers. Airtel Business offers demos, evaluation and quotation assistance. Pricing is on request.
Who it suits
The service suits contact-center teams handling customer inquiries, support and grievances through browser-based voice and digital channels. It is aimed at agents, supervisors and managers needing scalable operations and reporting.
What it does well
- Supports inbound, outbound and digital channels
- Intelligent IVR handles repetitive inquiries
- Real-time dashboards show KPIs and insights
- Custom reports can be auto-delivered
- Capacity can scale with traffic
What to know first
- Pricing is available only on request
- Service is described as web-based
Verdict
Airtel Hosted Contact Center combines calling, IVR, knowledge access, browser workspaces and reporting. Its managed hosting and stated scaling model may fit organizations adjusting contact capacity, subject to a quotation.
Facts from Airtel Hosted Contact Center's own pages
- Agent workspace
- The unified agent workspace shows ongoing conversations, tracks and goals, and includes tools to collaborate with coworkers. · airtel.in, 12 Oct 2026
- Browser access
- Agents, supervisors and managers can manage the service through web browsers from anywhere. · airtel.in, 12 Oct 2026
- Customer support use
- The cloud contact center integrates with a knowledge base so agents can access product information and troubleshoot customer issues. · airtel.in, 12 Oct 2026
- Dashboard
- Supervisors can view KPIs and conversational insights in a real-time dashboard. · airtel.in, 12 Oct 2026
- Dashboards
- Supervisors get a real-time view of KPIs and conversational insights. · airtel.in, 12 Oct 2026
- Digital channel scope
- voice_plus_digital · airtel.in, 22 Sept 2026
- Founded
- 1995 · airtel.in, 19 Oct 2026
- Headquarters
- New Delhi, India · airtel.in, 19 Oct 2026
- Inbound calling
- Yes · airtel.in, 22 Sept 2026
- Integrations
- Airtel says the contact center integrates with a business knowledge base; the page does not name specific third-party integrations. · airtel.in, 12 Oct 2026
- Intelligent IVR
- Intelligent IVR can answer simple, repetitive inquiries and reduce agents’ workload during peak times. · airtel.in, 12 Oct 2026
- Intended users
- The product page describes browser-based access for agents, supervisors, and managers and presents customer inquiry handling and technical support as use cases. · airtel.in, 12 Oct 2026
- IVR
- Intelligent IVR can answer simple, repetitive inquiries and help manage customer grievances during call surges. · airtel.in, 12 Oct 2026
- IVR builder
- Yes · airtel.in, 22 Sept 2026
- Knowledge base
- Airtel says the cloud contact center integrates with a knowledge base so agents can find product information and troubleshoot issues. · airtel.in, 12 Oct 2026
- Outbound calling
- The platform supports outbound calling modes, schedules, call statuses, and callbacks. · airtel.in, 12 Oct 2026
- Outbound dialer
- Yes · airtel.in, 22 Sept 2026
- Outbound dialing
- The platform supports choosing calling modes, setting schedules, and customizing call statuses and callbacks. · airtel.in, 12 Oct 2026
- Pricing model
- Airtel describes bundled, pay-per-agent pricing but does not show a specific price on the product page. · airtel.in, 12 Oct 2026
- Product
- Airtel describes Hosted Contact Center as a customizable cloud contact center with a pay-as-you-go model. · airtel.in, 12 Oct 2026
- Purpose
- Airtel describes the product as a customizable hosted contact center with a pay-as-you-go model for reducing infrastructure deployment and maintenance costs. · airtel.in, 12 Oct 2026
- Reporting
- Users can generate and customize detailed call reports and set them to auto-deliver. · airtel.in, 12 Oct 2026
- Scalability
- Airtel says the cloud contact center can scale up or down according to seasonality and traffic requirements. · airtel.in, 12 Oct 2026
- Scale
- Airtel says the cloud contact center can scale up or down based on seasonality and traffic requirements. · airtel.in, 12 Oct 2026
Where Airtel Hosted Contact Center stands on Freedom251
- Call Center Software#112 of 122