OpenTouch Fax Center

Web · Windows · Self-hosted

Freedom report

One barScore 5.1

Runs widely2 of 6 device platforms
DocumentedPlans, terms and facts published

OpenTouch Fax Center is ranked #110 of 126 in call center software on Freedom251, made by OpenTouch Fax Center (Colombes, France). It runs on Self-hosted, Web, Windows.

OpenTouch Fax Center plans and pricing

All plans

OpenTouch Fax Center Talk to a specialist for pricing and deployment options al-enterprise.com · 4 Oct 2026

Compared on call center software

Deployment model: on_premises
Modem or gateway support: Yes
Fax routing rules: Yes
Email fax workflow: Yes
Searchable fax archive: Yes

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The record

Product: OpenTouch Fax Center is an enterprise fax server with email integration and compliance archiving.
Email-to-fax: Users can send faxes from Microsoft Outlook or another email client by attaching documents to an email.
Fax-to-email: Incoming faxes are converted to PDF and delivered to users’ email inboxes.
Archiving: The product automatically archives sent and received faxes with search, retrieval, and retention policies for regulatory compliance.
Processing: Its fax engine handles thousands of pages per hour and includes intelligent routing, retry logic, and delivery confirmation.
Telephony integration: The product integrates with VoIP and OmniPCX Enterprise T.38 fax relay, and can operate alone or as a built-in OpenTouch feature.
FoIP: The product uses boardless FoIP technology provided by XMedius to eliminate analog phone lines, hardware, maintenance, and supplies, according to the maker.
Intended users: The maker describes it as a fax solution for enterprises adapting their workforces and business processes to IP environments.
Pricing: The product page directs interested customers to request a demo and talk to a specialist about deployment options and pricing; it does not state a price.
Documentation: The product page lists a datasheet and OpenTouch Fax Center user guide among its downloadable resources.
Support: The maker’s support page provides access to documentation, downloads, training, and technical support.
Company history: Alcatel-Lucent Enterprise describes its networking and communications heritage as more than 100 years old.
Email fax: Users can send and receive faxes through SMTP-based email systems, with advanced user-form features available for Microsoft Outlook.
Web access: The product supports faxing and system administration through secure web access.

Where it ranks on Freedom251

Best Call Center Software in 2026#110 of 126

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Sources

al-enterprise.com/en/products/platforms/opentouch-fax-cen· checked 4 Oct 2026
al-enterprise.com/en/support· checked 4 Oct 2026
al-enterprise.com/en/company/about· checked 4 Oct 2026
al-enterprise.com/-/media/assets/internet/documents/opent· checked 4 Oct 2026
al-enterprise.com/en/products/applications/opentouch-fax-· checked 28 Sept 2026