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OpenTouch Fax Center
What OpenTouch Fax Center is
OpenTouch Fax Center is a paid, on-premises enterprise fax server with email integration and compliance archiving. Users can send faxes from Microsoft Outlook or other SMTP email clients by attaching documents, while incoming faxes become PDFs in email inboxes. Secure web access supports faxing and administration. Inbound documents can be routed by DNIS, CSID, ANI, or DTMF to users, email, printers, or folders. The system archives sent and received faxes with search, retrieval, and retention policies. Its engine handles thousands of pages per hour and includes intelligent routing, retries, delivery confirmation, scheduled faxing, notifications, and conversion of 45 file formats. Integrations include Microsoft Exchange, Office 365, SMTP-compliant mail servers, Active Directory, and OmniPCX Enterprise. Deployment runs on Microsoft Windows Server, with VMware ESX/vSphere and Microsoft Hyper-V support. The datasheet specifies up to 15,000 users and 30 simultaneous fax channels. Supported protocols include T.38, G.711, SIP, SIP-TLS, T.38 error correction mode, and IPv6. Pricing is available by contacting a specialist for deployment options.
Who it suits
It suits enterprises moving fax workflows into IP environments while retaining email, routing, archiving, and compliance processes. Deployment teams should be prepared for Windows Server or supported virtualization environments.
What it does well
- Email-to-fax and fax-to-email workflows
- Searchable archives with retention policies
- Routes inbound faxes by multiple identifiers
- Converts 45 file formats
- Supports up to 15,000 users
What to know first
- Pricing is available only on request
- Deployment is on premises
- Client compatibility lists Windows, not macOS or Linux
- Capacity is limited to 30 simultaneous channels
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| OpenTouch Fax Center | Talk to a specialist for pricing and deployment options | On request |
As al-enterprise.com lists them, read 4 Oct 2026. The maker's own page has the final word.
Verdict
OpenTouch Fax Center provides extensive enterprise fax routing, archiving, and email integration for on-premises deployments. Its Windows-centered infrastructure and quote-based pricing are key planning factors.
Facts from OpenTouch Fax Center's own pages
- Administration
- Administration features include Kerberos-based single sign-on, exportable transaction logs, and scripted backup and restore of server settings and faxes. · al-enterprise.com, 4 Oct 2026
- Archiving
- The product automatically archives sent and received faxes with search, retrieval, and retention policies for regulatory compliance. · al-enterprise.com, 4 Oct 2026
- Capacity
- The datasheet specifies provisioning for up to 15,000 users and 30 simultaneous fax channels. · al-enterprise.com, 4 Oct 2026
- Company history
- Alcatel-Lucent Enterprise describes its networking and communications heritage as more than 100 years old. · al-enterprise.com, 4 Oct 2026
- Compatibility limit
- The datasheet lists Microsoft Windows clients and does not list macOS, Linux, iOS, or Android clients. · al-enterprise.com, 4 Oct 2026
- Deployment
- The server runs on Microsoft Windows Server and supports VMware ESX/vSphere and Microsoft Hyper-V virtualization environments. · al-enterprise.com, 4 Oct 2026
- Documentation
- The product page lists a datasheet and OpenTouch Fax Center user guide among its downloadable resources. · al-enterprise.com, 4 Oct 2026
- Email fax
- Users can send and receive faxes through SMTP-based email systems, with advanced user-form features available for Microsoft Outlook. · al-enterprise.com, 4 Oct 2026
- Email-to-fax
- Users can send faxes from Microsoft Outlook or another email client by attaching documents to an email. · al-enterprise.com, 4 Oct 2026
- Fax processing
- The product supports scheduled faxing, delivery notifications, and conversion of 45 file formats, including PDF, HTML, JPEG, GIF, and RTF. · al-enterprise.com, 4 Oct 2026
- Fax routing
- Inbound faxes can be routed using DNIS, CSID, ANI, or DTMF codes to users, email, printers, or folders. · al-enterprise.com, 4 Oct 2026
- Fax-to-email
- Incoming faxes are converted to PDF and delivered to users’ email inboxes. · al-enterprise.com, 4 Oct 2026
- FoIP
- The product uses boardless FoIP technology provided by XMedius to eliminate analog phone lines, hardware, maintenance, and supplies, according to the maker. · al-enterprise.com, 4 Oct 2026
- Headquarters
- Colombes, France · al-enterprise.com, 28 Sept 2026
- Integrations
- The datasheet lists Microsoft Exchange, Office 365, SMTP-compliant mail servers, Active Directory, and OmniPCX Enterprise among its supported integrations. · al-enterprise.com, 4 Oct 2026
- Intended users
- The maker describes it as a fax solution for enterprises adapting their workforces and business processes to IP environments. · al-enterprise.com, 4 Oct 2026
- Pricing
- The product page directs interested customers to request a demo and talk to a specialist about deployment options and pricing; it does not state a price. · al-enterprise.com, 4 Oct 2026
- Processing
- Its fax engine handles thousands of pages per hour and includes intelligent routing, retry logic, and delivery confirmation. · al-enterprise.com, 4 Oct 2026
- Product
- OpenTouch Fax Center is a software-only enterprise fax-over-IP server designed for organizations moving business processes to IP environments. · al-enterprise.com, 4 Oct 2026
- Protocols
- Supported protocols include T.38, G.711, SIP, SIP-TLS, T.38 error correction mode, and IPv6. · al-enterprise.com, 4 Oct 2026
- Security and compliance
- The datasheet says the product routes sensitive TIFF or PDF documents through VoIP network security and VPN encryption to approved recipients and designated secure printers, and cites HIPAA and Sarbanes-Oxley as compliance contexts it can facilitate. · al-enterprise.com, 4 Oct 2026
- Support
- The maker’s support page provides access to documentation, downloads, training, and technical support. · al-enterprise.com, 4 Oct 2026
- Telephony integration
- The product integrates with VoIP and OmniPCX Enterprise T.38 fax relay, and can operate alone or as a built-in OpenTouch feature. · al-enterprise.com, 4 Oct 2026
- Web access
- The product supports faxing and system administration through secure web access. · al-enterprise.com, 4 Oct 2026
Where OpenTouch Fax Center stands on Freedom251
- Fax Server Software#20 of 23
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