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Kedeyo Cloud Contact Center
What Kedeyo Cloud Contact Center is
Kedeyo Cloud Contact Center is a paid, browser-based and API-enabled contact center from Kedeyo in Mumbai, India. It brings calls, WhatsApp, SMS, email, and web chat into a shared agent interface for Indian sales and support teams. Calling includes inbound and outbound service, predictive, progressive, and preview dialing, routing by skill and language, DND scrubbing, recording, and supervisor whisper and barge-in tools. An IVR builder is available, while AI features listed for every plan include real-time transcripts, sentiment analysis, agent assist, and automatic quality grading. Kedeyo identifies itself as a Meta WhatsApp Business Solution Provider, supporting templates, broadcasts, and one-to-one chats. Integrations include WhatsApp Business, SMS, email through IMAP/SMTP, SSO/SAML, and API access on Growth and Business. Data is hosted in AWS Mumbai with disaster recovery in Chennai. Plans start at ₹999/user/mo; there is no free plan or free trial, but a free 20-minute personalized demo is offered.
Who it suits
Kedeyo suits Indian sales and support teams needing voice and digital channels in one browser-based workspace. It also fits organizations seeking India-hosted data and listed compliance controls.
What it does well
- Inbound and outbound calling
- Omnichannel agent interface
- AI tools included in every plan
- WhatsApp Business Solution Provider
- Browser and API access
What to know first
- No free plan or trial
- Outbound minutes have daily plan limits
- WhatsApp templates and SMS use carrier rates
- Listed maximum agents: 2
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Starter | Billed ₹11,988 / year · 1–4 agents · 2 agents included · 1 virtual number · Unlimited inbound · 80 min/day outbound per agent · Basic IVR · Basic FAQ Voice Bot · 3 months recording · Email support | ₹999 a month |
| Growth | Billed ₹23,988 / year · 5–10 agents · 5 agents included · 2 virtual numbers · 100 min/day outbound per agent · Multi-level IVR · Full AI Voice Bot · Advanced dashboard · API access · 6 months recording · Priority support | ₹1,999 a month |
| Business | Billed ₹29,988 / year · 10–25 agents · 10 agents included · 5 virtual numbers · 120 min/day outbound per agent · Advanced IVR · 12 months recording · Campaign calling · Sticky agent · Dedicated account manager | ₹2,499 a month |
As kedeyo.com lists them, read 9 Oct 2026. The maker's own page has the final word.
Verdict
Kedeyo combines contact-center calling, messaging, IVR, and AI analysis for Indian teams. Pricing starts at ₹999/user/mo, while plan limits and additional messaging or calling charges require close review.
Facts from Kedeyo Cloud Contact Center's own pages
- AI
- Its AI features include real-time transcripts, sentiment analysis, agent assist and automatic quality grading, which the page says are included in every plan. · kedeyo.com, 9 Oct 2026
- Audience
- Kedeyo describes the product as built for Indian sales and support teams and showcases use cases across e-commerce, BFSI, healthcare, education, real estate and other industries. · kedeyo.com, 9 Oct 2026
- Compliance
- Kedeyo describes TRAI DND scrubbing, DPDP consent and retention controls, and RBI/IRDAI-oriented recordings and audit trails; its site identifies ISO 27001 and SOC 2 Type II. · kedeyo.com, 9 Oct 2026
- Digital channel scope
- omnichannel · kedeyo.com, 22 Sept 2026
- Free plan
- No · kedeyo.com, 22 Sept 2026
- Headquarters
- Mumbai, India · kedeyo.com, 28 Sept 2026
- Inbound calling
- Yes · kedeyo.com, 22 Sept 2026
- Integrations
- The feature page describes connecting WhatsApp Business, SMS and email, and supports IMAP/SMTP and SSO/SAML; it also offers API access on Growth and Business plans. · kedeyo.com, 9 Oct 2026
- IVR builder
- Yes · kedeyo.com, 22 Sept 2026
- Limits
- Outbound calling has daily per-agent allowances of 80, 100 or 120 minutes by plan, and additional minutes are listed at ₹0.50–₹0.60 per minute; WhatsApp template messages and SMS are charged at carrier rates. · kedeyo.com, 9 Oct 2026
- Maximum agents
- 2 · kedeyo.com, 22 Sept 2026
- Outbound dialer
- Yes · kedeyo.com, 22 Sept 2026
- Purpose
- Kedeyo is an AI-powered cloud contact center for Indian sales and support teams, with calls, WhatsApp, SMS, email and web chat handled through a shared agent interface. · kedeyo.com, 9 Oct 2026
- Security
- The company says data is hosted in AWS Mumbai with disaster recovery in Chennai and does not leave India; its pages also describe encrypted SIP and recordings, key rotation and role-based access. · kedeyo.com, 9 Oct 2026
- Support
- The Help Center says its India-based team responds by email within an hour during business hours and offers phone support Monday through Saturday, 9 AM–9 PM IST, in Hindi and English. · kedeyo.com, 9 Oct 2026
- Trial and demo
- Kedeyo says it does not offer an open-ended free trial but provides a free 20-minute personalized demo without a credit card. · kedeyo.com, 9 Oct 2026
- Voice tools
- The platform includes inbound and outbound calling, predictive, progressive and preview dialing, skill and language routing, DND scrubbing, call recording, and supervisor whisper and barge-in tools. · kedeyo.com, 9 Oct 2026
- Web access
- The cloud contact center page says agents log in from a browser. · kedeyo.com, 9 Oct 2026
- Kedeyo says it is a Meta WhatsApp Business Solution Provider and supports WhatsApp templates, broadcasts and one-to-one chats in the shared agent screen. · kedeyo.com, 9 Oct 2026
Where Kedeyo Cloud Contact Center stands on Freedom251
- Call Center Software#108 of 122