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EaseDial CCaaS
What EaseDial CCaaS is
EaseDial CCaaS is a web-based cloud contact center product for inbound queues, outbound campaigns, routing, supervisor oversight, and analytics. Inbound handling includes IVR, skills-based routing, and overflow rules that can send calls to queues, voicemail, or an AI Voice Agent. The campaign dialer supports preview, progressive, and predictive dialing with lead management, dispositions, and do-not-call lists. Supervisors can listen silently, whisper coaching, or join live calls while viewing agent states and queue activity in real time. Calls are recorded automatically, and AI transcription indexes recordings for keyword search and coaching review. The AI Voice Agent handles inbound calls around the clock, detects intent, resolves routine inquiries, or transfers callers to agents. EaseDial says CCaaS and UCaaS share infrastructure for transfers between queues and internal extensions. Listed integrations include HubSpot, Salesforce, Pipedrive, Google Contacts, Google Sheets, and Zapier. Pricing is on request.
Who it suits
It suits customer support teams, sales teams, contact centers, and BPO operations needing inbound, outbound, omnichannel, and workforce tools.
What it does well
- IVR and skills-based routing
- Preview, progressive, and predictive dialing
- Real-time supervisor monitoring
- Automatic recording with AI transcription
- Around-the-clock AI Voice Agent
What to know first
- Pricing is available only on request
- Compliance requirements use custom enterprise pricing
- The listed platform is web
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Contact Center | Agent seats and supervisor access · volume pricing for larger teams · quote depends on products, call volume, and requirements | On request |
As easedial.com lists them, read 11 Oct 2026. The maker's own page has the final word.
Verdict
EaseDial CCaaS brings telephony, digital channels, supervision, recordings, AI assistance, and workforce management into one web product. Buyers must request a quote based on seats, products, volume, and requirements.
Facts from EaseDial CCaaS's own pages
- AI voice agent
- The AI Voice Agent handles inbound calls around the clock by detecting intent, resolving routine inquiries, or transferring callers to an agent. · easedial.com, 11 Oct 2026
- Compliance requirements
- The pricing page says specific compliance requirements are handled through custom enterprise pricing. · easedial.com, 11 Oct 2026
- Dialer
- Its campaign dialer supports preview, progressive, and predictive dialing, with lead management, dispositions, and DNC lists. · easedial.com, 11 Oct 2026
- Digital channel scope
- omnichannel · easedial.com, 22 Sept 2026
- Headquarters
- Dover, Delaware, United States · easedial.com, 28 Sept 2026
- Inbound calling
- Yes · easedial.com, 22 Sept 2026
- Inbound routing
- The platform supports IVR, skills-based routing, and overflow rules that can route calls to queues, voicemail, or an AI Voice Agent. · easedial.com, 11 Oct 2026
- Integrations
- EaseDial’s homepage lists HubSpot, Salesforce, Pipedrive, Google Contacts, Google Sheets, and Zapier for CRM sync. · easedial.com, 11 Oct 2026
- IVR builder
- Yes · easedial.com, 22 Sept 2026
- Onboarding
- EaseDial says onboarding support covers configuring IVR, call routing, queues, and AI products, with dedicated implementation support for enterprise deployments. · easedial.com, 11 Oct 2026
- Outbound dialer
- Yes · easedial.com, 22 Sept 2026
- Pricing
- Contact Center pricing depends on agent seats, products selected, call volume, and enterprise requirements; the pricing page directs buyers to request a quote. · easedial.com, 11 Oct 2026
- Product
- EaseDial CCaaS provides cloud contact center tools for inbound queues, outbound campaigns, routing, supervisor oversight, and analytics. · easedial.com, 11 Oct 2026
- Recording and AI
- Calls are recorded automatically, and AI transcription indexes recordings for keyword search and coaching review. · easedial.com, 11 Oct 2026
- Supervisor tools
- Supervisors can listen silently, whisper coaching to agents, or join live calls, and view agent states and queue activity in real time. · easedial.com, 11 Oct 2026
- Support
- EaseDial describes direct support access and lists business hours as Monday through Friday, 9:00 AM–6:00 PM EST. · easedial.com, 11 Oct 2026
- Target users
- EaseDial identifies customer support teams, sales teams, contact centers, and BPO operations as audiences for its Contact Center product. · easedial.com, 11 Oct 2026
- Unified platform
- EaseDial says CCaaS and UCaaS share infrastructure, allowing transfers between contact center queues and internal extensions on the same platform. · easedial.com, 11 Oct 2026
- Workforce management
- Yes · easedial.com, 22 Sept 2026
Where EaseDial CCaaS stands on Freedom251
- Call Center Software#105 of 122