Freedom251 › Call Center Software
Nixxis
by Nixxis
What Nixxis is
Nixxis is call center software for inbound and outbound calls and customer interactions. Its omnichannel scope covers voice, email, live chat, SMS, WhatsApp, and social media through a centralized interface. Agent tools include channel access, automatic file retrieval, click-to-call, telephony functions, and an integrated scripter. Depending on the edition, the dialer offers up to 10 modes, including manual, preview, progressive, power, and predictive dialing. Listed AI functions include speech-to-text transcription, conversation summaries, next-best-action suggestions, and automatic tagging. Supervisors can view real-time indicators and queue status, use dashboards and double listening, and create standard or custom reports. Nixxis also lists IVR building and workforce management. Deployment may be cloud SaaS or on-premise, depending on customer needs and internal policies. Integrations vary by edition and include Salesforce and Zoho. Compliance controls limit calls to authorized time slots and control frequency for French telephone canvassing rules. Pricing depends on deployment, concurrent positions, and options; Nixxis provides a personalized quote.
Who it suits
Nixxis is suited to contact centers managing voice and digital interactions from one interface. It may fit healthcare, debt collection, banking, insurance, and IT support operations.
What it does well
- Supports voice, email, chat, SMS, WhatsApp, and social media
- Up to 10 dialer modes by edition
- Includes IVR builder and workforce management
- Cloud or on-premise deployment options
- Real-time monitoring and custom reports
What to know first
- Pricing is available only on request
- Features vary by edition
- Exact integrations depend on edition
- Concurrent positions affect the quote
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Starter–Enterprise editions | Four license types; deployment, concurrent positions, and options affect pricing; personalized quote | On request |
As nixxis.com lists them, read 11 Oct 2026. The maker's own page has the final word.
Verdict
Nixxis covers inbound, outbound, and digital contact-center operations with agent tools, monitoring, AI features, and deployment choices. Buyers need a personalized quote and edition discussion to determine the exact package.
Facts from Nixxis's own pages
- Agent tools
- The agent module includes a single interface for channels, automatic file retrieval, click-to-call, telephony features, and an integrated scripter. · nixxis.com, 11 Oct 2026
- AI features
- Listed AI features include speech-to-text transcription, conversation summaries, next best action suggestions, and automatic tagging. · nixxis.com, 11 Oct 2026
- Channels
- The software supports voice, email, live chat, SMS, and, with its omnichannel solution, WhatsApp and social media from a centralized interface. · nixxis.com, 11 Oct 2026
- Compliance
- Nixxis says its features limit outgoing calls to authorized time slots and control call frequency to support compliance with French telephone canvassing regulations. · nixxis.com, 11 Oct 2026
- Deployment
- The solution is available in cloud (SaaS) and on-premise modes, depending on customer needs and internal policies. · nixxis.com, 11 Oct 2026
- Dialer
- Depending on the edition, the dialer offers up to 10 dialing modes, including manual, preview, progressive, power, and predictive modes. · nixxis.com, 11 Oct 2026
- Digital channel scope
- omnichannel · nixxis.com, 22 Sept 2026
- Founded
- 2006 · nixxis.com, 28 Sept 2026
- Headquarters
- Brussels, Belgium · nixxis.com, 28 Sept 2026
- Inbound calling
- Yes · nixxis.com, 22 Sept 2026
- Industries
- The site lists healthcare, debt collection, banks and insurance, and IT support among its target industries. · nixxis.com, 11 Oct 2026
- Integrations
- Depending on the edition, Nixxis integrates with CRM systems including Salesforce and Zoho and with other business tools. · nixxis.com, 11 Oct 2026
- IVR builder
- Yes · nixxis.com, 22 Sept 2026
- Monitoring and reporting
- Supervisors can view real-time indicators and queue status, use dashboards and double listening, and access standard or custom reports. · nixxis.com, 11 Oct 2026
- Outbound dialer
- Yes · nixxis.com, 22 Sept 2026
- Pricing
- Pricing depends on deployment method, number of concurrent positions, and options, and Nixxis says it provides a personalized quote after discussion with its team. · nixxis.com, 11 Oct 2026
- Product
- Nixxis describes its product as call center software for managing inbound and outbound calls and customer interactions. · nixxis.com, 11 Oct 2026
- Support
- Nixxis lists project support that can include a proof-of-concept phase, team training, progress reports, deployment, and ongoing support. · nixxis.com, 11 Oct 2026
- Workforce management
- Yes · nixxis.com, 22 Sept 2026
Where Nixxis stands on Freedom251
- Call Center Software#103 of 122