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SharpenCX
by SharpenCX
What SharpenCX is
SharpenCX is an AI-powered contact center platform for voice, messaging, and digital channels, available through web and API access. Its workspace brings inbound calls, outbound campaigns, chat, SMS, and IVR together. AI voice agents can handle routine requests such as payment processing, account questions, and appointment scheduling, then pass unresolved calls to agents with context. Sharpen AI provides live suggestions, recommended next steps, and call summaries. Routing uses IVR, skills-based rules, dynamic call flows, and the no-code Logic+ builder. Predictive, preview, and power dialing modes support outbound work. Pay-by-Phone captures card details in a dedicated PCI environment, masks them from agents, excludes them from recordings, and uses a no-train/no-retain design. Named integrations include Salesforce, Microsoft Teams, and Zendesk, with open REST APIs for custom solutions. SharpenCX can operate alone or alongside existing systems. Pricing is on request, with demos offered to discuss rollout.
Who it suits
It suits contact centers serving financial services, healthcare, education, public-sector, SMB, retail, or ecommerce organizations. Teams needing voice, digital channels, AI automation, routing, and payment handling may consider it.
What it does well
- AI voice agents handle routine inbound requests
- Omnichannel workspace includes chat, SMS, and IVR
- Multiple outbound dialing modes
- PCI-compliant payment capture architecture
- Open REST APIs and named integrations
What to know first
- Pricing requires a request or demo
- Payment features use a dedicated PCI environment
- AI automation may hand unresolved calls to agents
Verdict
SharpenCX combines omnichannel contact-center functions with AI agents, routing, dialing, integrations, and payment controls. Its on-request pricing means prospective customers must contact the company before evaluating cost.
Facts from SharpenCX's own pages
- Additional industries
- The homepage also names education and public sector, SMB, and retail and e-commerce as industries served. · sharpencx.com, 12 Oct 2026
- Agent assistance
- Sharpen AI can surface suggested replies, next-best-action guidance, knowledge base articles, and call summaries during interactions. · sharpencx.com, 12 Oct 2026
- AI voice agents
- AI voice agents handle inbound calls, gather context, resolve common requests, and hand off unresolved calls with context. · sharpencx.com, 12 Oct 2026
- Customer service
- Its contact center page describes inbound calls, outbound campaigns, chat, SMS, IVR, and AI automation in one workspace. · sharpencx.com, 12 Oct 2026
- Deployment
- Sharpen can be deployed as a standalone contact platform or alongside existing CRM, dialer, IVR, or support systems. · sharpencx.com, 12 Oct 2026
- Digital channel scope
- omnichannel · sharpencx.com, 22 Sept 2026
- Founded
- Sharpen says it was founded in 2011. · sharpencx.com, 12 Oct 2026
- Headquarters
- Sharpen Technologies Inc. lists its address as 1935 E Vine St Ste. 420, Murray, UT 84121. · sharpencx.com, 12 Oct 2026
- Inbound automation
- AI voice agents can handle routine inbound calls such as payment processing, account inquiries, and appointment scheduling. · sharpencx.com, 12 Oct 2026
- Inbound calling
- Yes · sharpencx.com, 22 Sept 2026
- Industries
- Sharpen identifies financial services, healthcare, utilities, and municipal government as relevant regulated industries. · sharpencx.com, 12 Oct 2026
- Integrations
- The integrations page names Salesforce, Microsoft Teams, and Zendesk and says the platform offers open REST APIs for custom solutions. · sharpencx.com, 12 Oct 2026
- IVR builder
- Yes · sharpencx.com, 22 Sept 2026
- Number remediation
- Sharpen says its number remediation service scans number inventories, disputes incorrect carrier labels, registers numbers, and monitors them continuously. · sharpencx.com, 12 Oct 2026
- Outbound dialer
- Yes · sharpencx.com, 22 Sept 2026
- Outbound dialing
- The outbound dialer offers predictive, preview, and power dialing modes and automatically adjusts dial rates. · sharpencx.com, 12 Oct 2026
- Payment capture
- Its pay-by-phone page says card details are masked from agents and excluded from recordings, with payment data captured in a dedicated PCI environment. · go.sharpencx.com, 12 Oct 2026
- Payments
- Secure Pay-by-Phone captures payment information during calls without exposing card details to agents. · sharpencx.com, 12 Oct 2026
- Payment security
- Sharpen says its pay-by-phone is PCI-compliant and uses a no-train/no-retain architecture for payment information. · sharpencx.com, 12 Oct 2026
- Pricing
- The site invites prospective customers to book a demo and does not state a public price on the product overview page. · sharpencx.com, 12 Oct 2026
- Pricing access
- The platform overview directs prospective customers to book a demo to discuss the platform and rollout plan. · sharpencx.com, 12 Oct 2026
- Product
- Sharpen is an AI-powered contact center platform for voice, messaging, and digital channels. · sharpencx.com, 12 Oct 2026
- Routing
- The platform includes IVR, skills-based routing, and dynamic call flows. · sharpencx.com, 12 Oct 2026
- Routing and automation
- The platform includes a no-code Logic+ builder for routing flows and IVR menus. · sharpencx.com, 12 Oct 2026
Where SharpenCX stands on Freedom251
- Call Center Software#101 of 122