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Dialfire
What Dialfire is
Dialfire is a paid cloud contact center platform for outbound sales and inbound service teams. It is available through the web and an API, and works in a VoIP-enabled Chrome or Firefox browser without requiring a phone or software installation. Outbound campaigns can use predictive or preview dialing, while inbound calls use routing with automatic call distribution and IVR. The service also lists AI voicebots, issue-based routing, agent assistance, conversation summaries, and conversation analysis. Teams can customize CRM fields and agent screens, import contacts, and build multi-stage workflows. These workflows can send personalized email and SMS messages, while messaging and email inquiries can enter a task queue. Dialfire lists numerous CRM connectors, plus Zapier, Sync Client, Looker Studio, and an epilot integration on request. REST APIs and webhooks connect external systems. Data is stored in the EU, with security controls including SSO, MFA, and granular permissions.
Who it suits
Dialfire suits outbound sales and inbound service teams, from small internal groups to large organizations and BPOs. It is also suited to teams needing omnichannel workflows and CRM connections.
What it does well
- Predictive and preview outbound dialing
- Inbound routing with ACD and IVR
- Personalized email and SMS workflows
- REST APIs and webhooks
- EU data storage with SSO and MFA
What to know first
- No free plan
- Paid usage depends on features and call minutes
- Call recordings may require deletion management
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Outbound predictive dialing — mobile | $0.0112 per minute · Pay for usage · no monthly fee · unlimited users | $0.01, paid once |
| Outbound predictive dialing — landline | $0.0112 per minute · Pay for usage · no monthly fee · unlimited users | $0.01, paid once |
| Inbound call blending | $0.0050 per minute · Pay for usage · no monthly fee · unlimited users | $0.01, paid once |
As dialfire.com lists them, read 11 Oct 2026. The maker's own page has the final word.
Verdict
Dialfire combines outbound dialing, inbound routing, AI-listed capabilities, and omnichannel campaign workflows in one cloud service. Its usage-based pricing has no monthly licensing fee, but costs vary with activated features and call minutes.
Facts from Dialfire's own pages
- AI
- The site lists AI voicebots, issue based routing, agent assist, conversation summaries, and conversation analysis among its AI capabilities. · dialfire.com, 11 Oct 2026
- API
- The product supports REST APIs and webhooks for integrating external systems. · dialfire.com, 11 Oct 2026
- Browser access
- The getting-started guide says Dialfire works in a VoIP enabled browser such as Chrome or Firefox, with no phone or software installation required. · dialfire.com, 11 Oct 2026
- Calling
- It offers predictive and preview dialing for outbound campaigns and inbound routing with ACD and IVR. · dialfire.com, 11 Oct 2026
- Call recordings
- Call recordings can be enabled by default or on demand, and the feature page says recordings remain available for at least three years unless deleted earlier. · dialfire.com, 11 Oct 2026
- Campaign tools
- Users can customize CRM fields and agent interfaces, import contacts, and create multi-stage workflows. · dialfire.com, 11 Oct 2026
- Digital channel scope
- omnichannel · dialfire.com, 23 Sept 2026
- Free plan
- No · dialfire.com, 23 Sept 2026
- Inbound calling
- Yes · dialfire.com, 23 Sept 2026
- Integrations
- Listed CRM connectors include HubSpot, Pipedrive, Salesforce, Microsoft Dynamics 365 Sales, Zoho CRM, Zoho Bigin, Zendesk Sell, Freshsales, noCRM.io, and Firmao. · dialfire.com, 11 Oct 2026
- Intended users
- The homepage describes Dialfire as suitable for outbound sales and inbound service teams of any size, from small internal teams to large organizations and BPOs. · dialfire.com, 11 Oct 2026
- IVR builder
- Yes · dialfire.com, 23 Sept 2026
- Omnichannel
- Campaign workflows can send personalized emails and SMS and route messaging and email inquiries through a task queue. · dialfire.com, 11 Oct 2026
- Other integrations
- Dialfire also lists Zapier, a Sync Client, a Looker Studio connector, and an epilot integration available on request. · dialfire.com, 11 Oct 2026
- Outbound dialer
- Yes · dialfire.com, 23 Sept 2026
- Pricing limits
- The pricing page says there are no monthly licensing fees and that prices depend on activated features and call minutes; listed prices are billed in one-second increments starting from the 10th second of each call minute unless otherwise stated. · dialfire.com, 11 Oct 2026
- Product
- Dialfire is a cloud contact center platform for outbound sales and inbound service teams. · dialfire.com, 11 Oct 2026
- Security
- Dialfire states that data is stored exclusively in the EU, stored redundantly across data centers, and can optionally be stored in-house; it supports SSO, MFA, and granular permissions. · dialfire.com, 11 Oct 2026
- Support
- The pricing page lists technical support by email and live chat, and the homepage describes dedicated support as free. · dialfire.com, 11 Oct 2026
Where Dialfire stands on Freedom251
- Call Center Software#100 of 122