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Sangoma CX
What Sangoma CX is
Sangoma CX is a web-based, cloud-native contact center suite for inbound interactions and outbound call campaigns. It handles voice, email, SMS, web chat, WhatsApp, Telegram, and other social messaging channels. Calls can be routed by priority, agent skills, and caller preferences, with prioritized queues, callbacks, and multiple ring strategies. The platform includes an IVR builder and outbound dialer. Reports cover queues, groups, service-level agreements, customer satisfaction, agent performance and activity, custom alerts, and traffic analysis. Agent tools include call recordings, speech analytics, coaching, callback management, proactive alerts, and real-time monitors. AI integrations provide Google Dialogflow chatbots, speech transcription and summaries, plus generative suggestions for message grammar, tone, and length. Salesforce CRM and API integrations are listed, along with end-to-end encryption and HIPAA compliance. Pricing is $129 a month, with month-to-month contracts available. AI overage charges may apply, and Google and OpenAI services are outside the CX subscription fee.
Who it suits
Sangoma CX suits contact centers of any size that need inbound omnichannel handling, outbound campaigns, routing, reporting, and agent monitoring. It also fits teams requiring listed Salesforce, API, encryption, or HIPAA features.
What it does well
- Handles voice, email, chat, and social channels
- Includes IVR builder and outbound dialer
- Routes calls using skills and preferences
- Provides detailed operational reporting
- Supports month-to-month contracts
What to know first
- Starts at $129 a month
- AI overage charges may apply
- Google and OpenAI services cost separately
- Flexible plans require contacting sales
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Sangoma CX | Month-to-month contracts available · Contact center platform; AI service overage charges may apply | $129 a month |
As sangoma.com lists them, read 11 Oct 2026. The maker's own page has the final word.
Verdict
Sangoma CX brings multichannel routing, reporting, agent tools, and AI integrations into a single contact center service. Prospective buyers should account for the starting subscription and separate AI service charges when reviewing the offering.
Facts from Sangoma CX's own pages
- Agent tools
- The product lists call recordings, speech analytics, agent coaching, callback management, proactive alerts, and real-time monitors. · sangoma.com, 11 Oct 2026
- AI
- AI integrations include Google Dialogflow chatbots, speech transcription and summaries, and generative AI suggestions for message grammar, tone, and length. · sangoma.com, 11 Oct 2026
- AI charges
- The product page says overage charges may apply and Google and OpenAI services are not covered by the CX subscription fee. · sangoma.com, 11 Oct 2026
- Channels
- Its listed channels include voice, email, web chat, WhatsApp, and Telegram. · sangoma.com, 11 Oct 2026
- Digital channel scope
- omnichannel · sangoma.com, 22 Sept 2026
- Inbound calling
- Yes · sangoma.com, 22 Sept 2026
- Integrations
- The page lists Salesforce CRM integration and API integrations. · sangoma.com, 11 Oct 2026
- Intended users
- Sangoma describes CX as a solution for contact centers of any size. · sangoma.com, 11 Oct 2026
- IVR builder
- Yes · sangoma.com, 22 Sept 2026
- Licensing
- Sangoma describes the licensing as flexible and directs prospective customers to contact sales for tailored plans. · sangoma.com, 11 Oct 2026
- Outbound dialer
- Yes · sangoma.com, 22 Sept 2026
- Price term
- Sangoma’s product guide says month-to-month contracts are available. · sangoma.com, 11 Oct 2026
- Product
- Sangoma CX is a cloud-native contact center suite for managing inbound interactions across voice, email, SMS, web chat, and social messaging, plus outbound call campaigns. · sangoma.com, 11 Oct 2026
- Reporting
- Reports cover queues, groups, SLAs, customer satisfaction, agent performance and activity, custom alerts, and traffic analysis. · sangoma.com, 11 Oct 2026
- Routing
- It routes calls by priority, agent skills, and caller preferences, with prioritized queuing, queue callback, and multiple ring strategies. · sangoma.com, 11 Oct 2026
- Security
- The product page lists end-to-end encryption and HIPAA compliance. · sangoma.com, 11 Oct 2026
- Paid from
- 129 · sangoma.com, 22 Sept 2026
Where Sangoma CX stands on Freedom251
- Call Center Software#96 of 122