ICTBroadcast

What ICTBroadcast is

ICTBroadcast is a self-hosted autodialer and call center platform for organizations and service providers. It supports Auto, Predictive, Power, and Progressive dialing, with campaign pacing for each mode. A web-based drag-and-drop IVR designer provides 14 node types, including menus, call transfer, recording, do-not-call handling, and REST API integration. Listed communication channels include voice, SMS, fax, email, WhatsApp, and live chat. CRM integrations available through its REST API include SuiteCRM, SugarCRM, EspoCRM, Yetiforce, and Vtiger. Compliance controls cover do-not-call management, opt-outs, calling time windows, time-zone-aware dialing, and TCPA-related controls. Reporting includes campaign reports, custom call detail record queries exportable to CSV, disposition statistics, and live agent statistics. ICTBroadcast installs on the customer's own server and lists web, Linux, API, and self-hosted platforms. Enterprise Edition is positioned for call centers and organizations; Service Provider Edition is aimed at ITSPs offering hosted dialer and call center services. Plans include monthly and one-time options, with listed prices from $299 a month and one-time Enterprise Edition options from $299, paid once. The maker, ICTBroadcast, is headquartered in Multan, Punjab, Pakistan, and says it has provided solutions to Internet telephony service providers since 2005.

Who it suits

ICTBroadcast suits call centers and organizations that want to run dialing and customer communications on their own server. Its Service Provider Edition is positioned for ITSPs offering hosted dialer and call center services.

Limits

No free plan is offered. The listed one-time Enterprise Edition options start at $299, paid once for five channels; listed monthly Enterprise plans also begin at $299 a month for five lines/channels.

Getting started

1. Visit https://www.ictbroadcast.com/ to review the platform and plans.
2. Choose the Enterprise Edition or Service Provider Edition that fits your organization type.
3. Select a listed channel plan and pricing option.
4. Install ICTBroadcast on your own server.
5. Use the user guides, tutorials, or video tutorials for the relevant edition.

Verdict

Choose ICTBroadcast if you need a self-hosted calling platform with multiple dialing modes, IVR design, reporting, and listed compliance controls. It is positioned for both call centers and organizations and ITSPs offering hosted services. Consider its channel-based pricing and own-server installation when assessing fit.