Side by side
CallTools vs ICTBroadcast
Both stand on predictive dialer software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
CallTools combines inbound and outbound calling with follow-up messaging, reporting, integrations and compliance controls. Pricing is on request, and agent hardware and browser requirements exclude tablets, mobile devices and virtual machines.
Visit CallTools
Choose ICTBroadcast if you need a self-hosted calling platform with multiple dialing modes, IVR design, reporting, and listed compliance controls. It is positioned for both call centers and organizations and ITSPs offering hosted services. Consider its channel-based pricing and own-server installation when assessing fit.
Visit ICTBroadcastThe facts
| CallTools | ICTBroadcast | |
|---|---|---|
| Free plan | Not published | No |
| Open source | Not published | Not published |
| Runs on | API, Extension, Mac, Web, Windows | API, Linux, Self-hosted, Web |
| Lowest paid plan | Free or on request | See the plans |
| Plans published | 1 | 22 |
| Maker | CallTools | ICTBroadcast |
| Website | calltools.com | ictbroadcast.com |
| On predictive dialer software | #9 of 28 | #13 of 28 |
CallTools: what it does well
- Offers power, predictive and preview dialing.
- Inbound tools include queues, callbacks and custom IVR.
- Reports call and lead-source metrics in real time.
- Lists more than 40 direct integrations.
- Plan includes unlimited local and domestic long-distance minutes.
What to know first
- Pricing is available only on request.
- Agents need a physical Windows 10 or current macOS computer.
- Tablets, mobile devices and virtual machines are unsupported.
- A USB wired headset is required.
ICTBroadcast: what it does well
- Supports Auto, Predictive, Power, and Progressive dialing modes.
- The IVR designer includes 14 node types.
- Lists voice, SMS, fax, email, WhatsApp, and live chat channels.
- REST API CRM integrations include five named products.
- Includes do-not-call, opt-out, and time-zone-aware dialing controls.
What to know first
- There is no free plan.
- Deployment requires installation on the customer's own server.
- Listed Enterprise channel plans range from five to 50 channels in the one-time options.
- Parallel calls are limited to five calls.
Alternatives to CallTools Alternatives to ICTBroadcast The whole list