Side by side
ICTBroadcast vs Sangoma CX
Both stand on call center software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Choose ICTBroadcast if you need a self-hosted calling platform with multiple dialing modes, IVR design, reporting, and listed compliance controls. It is positioned for both call centers and organizations and ITSPs offering hosted services. Consider its channel-based pricing and own-server installation when assessing fit.
Visit ICTBroadcastSangoma CX brings multichannel routing, reporting, agent tools, and AI integrations into a single contact center service. Prospective buyers should account for the starting subscription and separate AI service charges when reviewing the offering.
Visit Sangoma CXThe facts
| ICTBroadcast | Sangoma CX | |
|---|---|---|
| Free plan | No | Not published |
| Open source | Not published | Not published |
| Runs on | API, Linux, Self-hosted, Web | Web |
| Lowest paid plan | See the plans | Sangoma CX: $129 a month |
| Plans published | 22 | 1 |
| Maker | ICTBroadcast | Not published |
| Website | ictbroadcast.com | sangoma.com |
| On call center software | #92 of 122 | #96 of 122 |
ICTBroadcast: what it does well
- Supports Auto, Predictive, Power, and Progressive dialing modes.
- The IVR designer includes 14 node types.
- Lists voice, SMS, fax, email, WhatsApp, and live chat channels.
- REST API CRM integrations include five named products.
- Includes do-not-call, opt-out, and time-zone-aware dialing controls.
What to know first
- There is no free plan.
- Deployment requires installation on the customer's own server.
- Listed Enterprise channel plans range from five to 50 channels in the one-time options.
- Parallel calls are limited to five calls.
Sangoma CX: what it does well
- Handles voice, email, chat, and social channels
- Includes IVR builder and outbound dialer
- Routes calls using skills and preferences
- Provides detailed operational reporting
- Supports month-to-month contracts
What to know first
- Starts at $129 a month
- AI overage charges may apply
- Google and OpenAI services cost separately
- Flexible plans require contacting sales
Alternatives to ICTBroadcast Alternatives to Sangoma CX The whole list