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Solgari
by Solgari
What Solgari is
Solgari is a cloud-native customer engagement platform for organizations using Microsoft Teams, Dynamics 365, or other listed CRM systems. It brings voice, SMS, WhatsApp, chat, email, and social media into Teams or Dynamics 365, with inbound calling, outbound dialing, IVR building, and workforce management. Solgari says Azure OpenAI can transcribe, summarize, translate, and tag interactions for sentiment in real time. Customer conversations can be captured in business systems for Copilot and AI agents, with data capture for Dynamics 365, Salesforce, ServiceNow, and HubSpot included across customer engagement subscriptions. Five customer engagement plans start at $8.50 per user per month, each requiring at least 10 subscriptions. Lite and Lite + Recording exclude compliant recording. Enterprise lists unlimited queues and IVRs, while Pro lists five queues and three IVRs. A separate AI Companion plan costs $2,000 per month for 500 hours of engagement.
Who it suits
Solgari is intended for Microsoft-first organizations using Teams and a CRM such as Dynamics 365, HubSpot, Salesforce, or ServiceNow. It fits teams needing omnichannel engagement and workforce tools in cloud deployments.
What it does well
- Supports voice, messaging, chat, email, and social channels
- Real-time transcription, summaries, translation, and sentiment tags
- Inbound, outbound, IVR, and workforce management
- CRM data capture across four listed systems
- Azure hosting in multiple listed regions
What to know first
- Customer engagement plans require at least 10 subscriptions
- Lite plans exclude compliant recording
- AI Companion costs $2,000 per month
- No free plan
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Enterprise | $80 User/Month · Minimum 10 subscriptions · 15 GB recording/user/month · 1,000 AI tokens/month | $80 a month |
| Pro | $50 User/Month · Minimum 10 subscriptions · 10 GB recording/user/month · 1,000 AI tokens/month | $50 a month |
| Lite + Recording + AI | $15 User/Month · Minimum 10 subscriptions · 5 GB recording/user/month · 500 AI tokens/month | $15 a month |
| Lite + Recording | $12 User/Month · Minimum 10 subscriptions · compliant recording not included | $12 a month |
| Lite | $8.50 User/Month · Minimum 10 subscriptions · compliant recording not included | $8.50 a month |
| AI Companion | $2,000 per month · 500 hours of AI Companion engagement/month · additional monthly or annual units available | $2,000 a month |
As solgari.com lists them, read 4 Oct 2026. The maker's own page has the final word.
Verdict
Solgari brings omnichannel contact handling and AI-assisted conversation processing into Microsoft environments. Its tiered pricing, minimum quantities, recording limits, and separate AI Companion plan should be checked against deployment needs.
Facts from Solgari's own pages
- AI features
- Solgari says interactions can be transcribed, summarized, translated and tagged for sentiment in real time using Azure OpenAI. · solgari.com, 4 Oct 2026
- Certification
- Solgari states it has Microsoft 365 Certification and is certified as a Contact Center for Microsoft Teams. · solgari.com, 4 Oct 2026
- Channels
- The site describes voice, SMS, WhatsApp, chat, email and social media engagement within Microsoft Teams or Dynamics 365. · solgari.com, 4 Oct 2026
- Contact center
- Enterprise includes unlimited queues and IVRs, while Pro lists five queues and three IVRs. · solgari.com, 4 Oct 2026
- CRM integrations
- The buying page lists Dynamics 365, Salesforce, ServiceNow and HubSpot data capture as included across the customer engagement subscriptions. · solgari.com, 4 Oct 2026
- Deployment
- Solgari describes the application as cloud-native and says customers can purchase it through Marketplace or a Cloud Service Provider. · solgari.com, 4 Oct 2026
- Digital channel scope
- omnichannel · solgari.com, 23 Sept 2026
- Free plan
- No · solgari.com, 23 Sept 2026
- Headquarters
- Ireland (EMEA HQ) · solgari.com, 19 Oct 2026
- Hosting
- The site lists global Azure hosting in the UK, EU, South Africa, United States, Canada, UAE, Singapore and Australia. · solgari.com, 4 Oct 2026
- Inbound calling
- Yes · solgari.com, 23 Sept 2026
- Intended customers
- Solgari says it is designed for Microsoft-first organizations using Teams and a CRM such as Dynamics 365, HubSpot, Salesforce or ServiceNow. · solgari.com, 4 Oct 2026
- IVR builder
- Yes · solgari.com, 23 Sept 2026
- Marketplace
- Solgari for Microsoft Teams and Dynamics 365 and Solgari for Salesforce are available through their respective marketplaces. · solgari.com, 4 Oct 2026
- Outbound dialer
- Yes · solgari.com, 23 Sept 2026
- Plan limits
- All five customer engagement subscription tiers have a minimum subscription quantity of 10. · solgari.com, 4 Oct 2026
- Product
- Solgari provides customer engagement for Microsoft Teams and Dynamics 365, capturing customer conversations in business systems for Copilot and AI agents. · solgari.com, 4 Oct 2026
- Security
- Solgari lists Microsoft Entra ID, role-based access, encryption and an audit trail as security and governance features. · solgari.com, 4 Oct 2026
- Paid from
- 8.5 · solgari.com, 23 Sept 2026
- Support
- All listed customer engagement tiers include 8/5 Bronze Support; Silver and Gold support options are listed at $24 and $48 per user per month. · solgari.com, 4 Oct 2026
- Workforce management
- Yes · solgari.com, 23 Sept 2026
Where Solgari stands on Freedom251
- Call Center Software#102 of 122