Teloz IVR

Overview

Teloz IVR is a business calling feature for organizations that need to direct callers through layered menus. It best suits operations teams that want to manage routes visually and use caller or CRM information to shape them. Its strongest case is the combination of voice and keypad input with CRM-aware routing; the free allowance is small, so ongoing use at scale points to a paid plan.

Key features

The drag-and-drop flow builder lets operations teams create and revise call paths without code. That can make routine menu changes less dependent on developers, though teams still need to design and maintain the routing logic.

Nested prompts can branch by time of day, language, and caller location, giving organizations a way to send different callers down relevant paths. NLP voice recognition and DTMF keypad input can operate in the same flow, with DTMF as a fallback when speech input is unsuitable. That flexibility is useful, but teams should not assume speech alone will work for every caller.

CRM-aware branching can use a lookup to influence routing. Salesforce, HubSpot, and Zoho integrations are included on Professional, making that tier the natural choice for teams that rely on those systems. Analytics are available at every IVR node, which can help teams examine individual points in a call flow. Webhooks or API access and call recording are also listed capabilities.

Teloz says it encrypts data in transit with TLS 1.3 and SRTP and at rest with AES-256. SAML 2.0 SSO, SCIM 2.0 provisioning, MFA, role-based access, and tamper-evident audit logs are included on every plan. The company also says US and Canadian traffic receives STIR/SHAKEN A-level attestation and automated failover spans at least three carrier paths. These are meaningful controls for organizations weighing identity and network protections.

Pricing

The Free plan costs nothing, with 100 US/Canada calling minutes, 50 SMS segments, one local DID, and 25 AI receptionist minutes per month. It is a practical way to start with a defined allowance, but the monthly quotas make it a poor fit for sustained calling beyond light use. The listed Free plan also includes iOS and Android apps.

Starter costs $7.99 per user, per month. It adds unlimited US/Canada calling, business SMS and MMS, call queues, CNAM, an AI assistant, and a 99.9% uptime SLA. It suits teams that need regular North American calling and core phone features, but it does not include the named CRM integrations or recording allowance offered at higher tiers.

Professional costs $15.99 per user, per month. It adds Salesforce, HubSpot, and Zoho, 30-day call recording, 100 AI receptionist minutes per month, an omnichannel inbox, and a 99.95% uptime SLA. The higher price is justified for teams that need these CRM connections or more recording and AI receptionist capacity.

Enterprise costs $25.99 per user, per month. Predictive auto-dialing, 300 AI receptionist minutes per month, one-year call recording, Analytics Pro dashboards, and a 99.99% uptime SLA distinguish it from Professional. It is the tier for teams that value longer retention, higher AI allowance, and the stated service commitment; those needs may be unnecessary for smaller operations.

Custom pricing requires a minimum of 50 seats. It adds white-labeling or rebranding, a dedicated customer success manager, a 99.999% uptime SLA, custom AI and voice cloning, and data warehouse export. The seat minimum rules it out for smaller teams, while the added options target larger organizations with specific deployment or data needs.

A 14-day trial provides every feature free without requiring a credit card. It offers a short window to assess the broader feature set before choosing a plan.

Platforms

Teloz lists web, Android, and iOS support. The Free plan specifically includes iOS and Android apps; the listed platform coverage makes it accessible across mobile and web users.

Who it's for

Teloz IVR is a strong fit for operations teams that regularly adjust call flows, need both speech and keypad options, or want CRM lookups to guide callers. Professional is the clearest fit for teams using Salesforce, HubSpot, or Zoho. Small teams testing the service can begin with the capped Free plan, while organizations needing custom AI, data export, or the highest stated uptime commitment must consider Custom and its 50-seat minimum.

Teloz says it was founded in 2005 and is based in Tsim Sha Tsui, Kowloon, Hong Kong. Its network operations center is staffed 24/7, and the company says customer inquiries receive a response within one business day.

Pros and cons

Pros

• Voice recognition and DTMF fallback in one flow give callers an alternative input method.
• CRM-aware routing and integrations with Salesforce, HubSpot, and Zoho on Professional can connect call handling to customer records.
• Node-level analytics, strong identity controls on every plan, and stated encryption protections offer useful operational and security provisions.
• The 14-day all-feature trial has no credit-card requirement.

Cons

• The Free plan's 100 calling minutes, 50 SMS segments, one DID, and 25 AI receptionist minutes per month sharply limit sustained use.
• CRM integrations begin at $15.99 per user, per month, rather than at the lower Starter price.
• Custom requires at least 50 seats, making its advanced options inaccessible to smaller teams.

Alternatives

Compare IVR software if you want to weigh Teloz against a broader set of options.

Voicent is worth considering for a free starting allowance of 100 minutes/texts or its Starter plan with 6,500 minutes/texts per month and unlimited campaigns; it supports API, self-hosted, web, and Windows environments.

Agent Voice Response is a free, self-hosted option for personal or commercial use with no license keys or per-minute tax.

JVoiceXML is a free VoiceXML interpreter for Java, suited to readers seeking a free, self-hosted or Linux/API option.

Plum Fuse is another paid API and web option.

Genesys Workforce Engagement Management is an alternative for readers comparing a paid workforce engagement offering across mobile, desktop, and web platforms.

Zappix Visual IVR is a paid API and web alternative with a demo by request.

Cognigy is another paid web option.

KloudTalk is a paid web and desktop/mobile option with plans described by user counts and a free DID number.

Verdict

Choose Teloz IVR if your team needs editable visual call flows that combine speech, keypad fallback, and CRM-aware routing, especially when its named CRM integrations matter. Look elsewhere if the free monthly caps are too low, if your team cannot meet Custom's 50-seat minimum, or if you need a different platform or pricing fit.