Zappix Visual IVR

Web · API

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Freedom report

One barScore 5.3

Free tierNo free tier on record
Open codeNo open-source code on record
Runs widely1 of 6 device platforms
DocumentedPlans, terms and facts published

Zappix Visual IVR is ranked #12 of 22 in IVR software on Freedom251. It runs on API, Web.

Zappix Visual IVR plans and pricing

All plans

Zappix Visual IVR Not published Pricing not listed; demo by request zappix.com · 3 Oct 2026

Compared on IVR software

Visual flow builder: Yes
Self-service data lookup: Yes
Speech recognition: Yes
API access: Yes
Deployment: cloud

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The record

What it does: Visual IVR replaces spoken phone menus with a tap-through visual interface on the caller’s phone while the call remains active.
AI routing: LLM-powered conversational AI interprets a caller’s request and directs them to a matching visual screen.
Access: A personalized SMS link opens the branded interface over mobile web without requiring an app download or account creation.
Self-service tasks: The interface can support card activation, password resets, appointment booking, intake forms, payments, claims, document uploads, and FAQs.
Backend integration: Zappix describes live connections to CRM, CCaaS, and backend systems for real-time data and transactions.
Platform compatibility: Zappix says it is CCaaS agnostic and can sit on platforms including Amazon Connect, Genesys Cloud, Twilio Flex, Avaya, Cisco, Five9, and NICE.
Security: The Trust Center says data is encrypted in transit using TLS and at rest, and lists multifactor authentication, role-based access controls, vulnerability monitoring, and penetration testing.
Availability: The Trust Center says Zappix strives for 99.9% uptime and uses redundant infrastructure, failover systems, and continuous monitoring.
Support: The Trust Center lists a general support email address for customer support inquiries.
Reported containment: The Visual IVR page says deployments typically achieve containment rates above 75%.
Reported handle-time reduction: The Visual IVR page reports a 40% to 60% reduction in average handle time.
Intended customers: The page describes use by healthcare, health plans, insurance, financial services, public sector, retail, and BPO organizations with high volumes of routine calls.
Company location: Zappix lists its address as 25 Burlington Mall Road, Burlington, Massachusetts 01803.
Headquarters: Burlington, Massachusetts, United States

Where it ranks on Freedom251

Best IVR Software in 2026#12 of 22
Best Interactive Voice Response Software in 2026#9 of 20

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Sources

zappix.com/visual-ivr/· checked 3 Oct 2026
zappix.com/ai-customer-engagement-platform/· checked 3 Oct 2026
zappix.com/zappix-trust-center/· checked 3 Oct 2026
zappix.com/contact/· checked 3 Oct 2026