Plum DEV

Web · API

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Freedom report

One barScore 5.3

Free tierNo free tier on record
Open codeNo open-source code on record
Runs widely1 of 6 device platforms
DocumentedPlans, terms and facts published

Plum DEV is ranked #11 of 22 in IVR software on Freedom251. It runs on API, Web.

Compared on IVR software

Visual flow builder: No
Self-service data lookup: Yes
Speech recognition: Yes
API access: Yes
Deployment: cloud

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The record

Purpose: Plum DEV is a developer platform for automating processes through voice and building interactive customer self-service applications.
Voice standard: Plum DEV is a VoiceXML-based platform for controlling customer interactions and automating complex tasks.
SMS: Plum DEV supports sending and receiving SMS messages, and customers need an SMS-ready phone number to use the feature.
Integrations: DEV can integrate through APIs with CRM, ERP, VoC, telephony, and other database systems, and also works with Plum Fuse.
Speech technology: DEV supports multiple text-to-speech and automatic speech recognition engines, including Amazon Polly, and dozens of languages and dialects.
Analytics: VoiceTrends is integrated with DEV for application usage and performance tracking, script A/B testing, and granular reporting.
Hosting and availability: Plum says DEV is hosted on custom-built telephony data centers and AWS, with an SLA guaranteeing 99.9% uptime.
Security: Plum states its platform is PCI-DSS Level 1 and HIPAA compliant, while customers are responsible for configuring their own applications to meet applicable requirements.
Financial data: Plum says it does not store caller financial data and requires HTTPS for data transfers from its PCI environment.
SMS limit: SMS is unencrypted and is incompatible with PCI phone numbers and infrastructure.
API: Plum's API reference lists DEV APIs for outbound calls, SMS, and call logs, and says its APIs are RESTful and use basic authentication.
Support: DEV documentation and a developer community forum are listed as support resources.
Intended users: Plum describes DEV as a programmable IVR platform built for developers and engineering teams.
Audience: Plum Voice describes DEV as built for developers and engineering teams who want control over application logic, integrations, and deployment.

Where it ranks on Freedom251

Best IVR Software in 2026#11 of 22
Best Interactive Voice Response Software in 2026#7 of 20

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Sources

docs.plumvoice.com/dev· checked 4 Oct 2026
docs.plumvoice.com/dev/plum-dev-guide/sms-guide· checked 4 Oct 2026
docs.plumvoice.com/dev/plum-dev-guide/data-security· checked 4 Oct 2026
api-docs.plumvoice.com· checked 4 Oct 2026
plumvoice.com· checked 4 Oct 2026
docs.plumvoice.com/dev/plum-dev-apis/call-logs· checked 5 Oct 2026
plumvoice.com/products/plum-d-e-v/· checked 28 Sept 2026