Side by side
Dialogic Digital IVR vs Plum DEV
Both stand on interactive voice response software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Paid APISelf-hostedWeb
Choose Dialogic Digital IVR if your organization needs voice routing, mobile USSD self-service, and reporting integrated with existing infrastructure. Contact Dialogic for pricing; organizations seeking visual content for voice calls should account for the optional Visual IVR module.
Visit Dialogic Digital IVR
Paid APIWeb
Plum DEV offers voice and messaging tools for teams building customer self-service applications. Account for the SMS security limitation and the customer responsibility for application compliance when assessing fit.
Visit Plum DEVThe facts
| Dialogic Digital IVR | Plum DEV | |
|---|---|---|
| Free plan | Not published | Not published |
| Open source | Not published | Not published |
| Runs on | API, Self-hosted, Web | API, Web |
| Lowest paid plan | Free or on request | Not published |
| Plans published | 1 | None |
| Maker | Not published | Not published |
| Website | dialogic.com | plumvoice.com |
| On interactive voice response software | #12 of 20 | #16 of 20 |
Dialogic Digital IVR: what it does well
- Build IVR applications with drag-and-drop icons, without programming languages.
- Collect caller data before queues and customize call routing.
- Offer menu-driven USSD self-service on mobile devices.
- Review call records, menu selections, and performance in reports.
- Connect reporting data to existing monitoring through an SNMP API.
What to know first
- Pricing is available on request.
- Visual IVR is an optional module.
Plum DEV: what it does well
- Supports inbound IVR and inbound or outbound SMS.
- APIs connect to CRM, ERP, telephony, and other systems.
- Offers multiple speech engines and dozens of languages and dialects.
- VoiceTrends supports usage tracking and script A/B testing.
- SLA guarantees 99.9% uptime.
What to know first
- SMS requires an SMS-ready phone number.
- SMS is unencrypted and incompatible with PCI numbers and infrastructure.
- Customers must configure applications for applicable compliance requirements.
- Demo accounts have limited access and no call logging.
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