Freedom251 › Interactive Voice Response Software
Ozonetel IVR System
What Ozonetel IVR System is
Ozonetel IVR System is a cloud service for automated attendants, caller self-service, and smart call routing. Its visual, no-code builder lets users create and change IVR flows without writing code. Call handling options include multi-level menus, after-hours routing, callbacks, and skills-based routing. Speech recognition and natural language processing let callers speak to the system instead of entering keypad tones. Outbound campaigns can run customer satisfaction surveys, collect feedback, and notify customers about offers or dues. Listed CRM and CTI integrations include Salesforce, Zoho, Zendesk, Freshdesk, and HubSpot; the service also offers an open API library and the option to use an existing SIP trunk. Ozonetel says its self-service solution can triple call handling capacity and enable four-times-faster response times, and that its platform handles 2.5 billion calls annually. Support includes 24 x 7 live phone assistance, onboarding, and training. Ozonetel states that it is HIPAA compliant and holds ISO 27001:2013 and ISO 20000-1:2018 certifications. Pricing is available on request, and a 7-day trial is promoted.
Who it suits
Ozonetel IVR System may suit organizations that need configurable automated call flows, self-service, and routing. Its listed integrations and existing-SIP-trunk option may be relevant to teams using those systems.
What it does well
- No-code visual builder for IVR flows.
- Includes speech-based caller interaction.
- Offers multiple CRM and CTI integrations.
- 24 x 7 live phone support is included.
- Supports an existing SIP trunk.
What to know first
- Pricing is available only on request.
- There is no free plan.
- The promoted trial lasts 7 days.
- Advertised uptime SLA varies by region.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| CA LITE | free DID number · auto attendant · holiday configuration · CRM integration · click to call · call reports | On request |
| CLOUDAGENT | advanced IVR · multi campaigns · live and scheduled reports · multi-mode dialer · call recordings · CRM integrations · omnichannel routing · real-time dashboards | On request |
As ozonetel.com lists them, read 30 Sept 2026. The maker's own page has the final word.
Getting started
- Open the Ozonetel IVR System website.
- Start the 7-day trial.
- Use the visual builder to create an IVR flow.
- Configure menus, routing, and self-service lookup.
- Connect supported CRM or CTI tools, or use the API or an existing SIP trunk.
- Contact support for onboarding and training.
Verdict
Ozonetel combines IVR flow building, self-service, routing, and outbound campaigns in a cloud service. Ask about regional SLA terms and pricing, and confirm trial availability for the IVR service.
Questions
How much does Ozonetel IVR System cost?
Pricing is on request. A 7-day trial is promoted.
Is there a free plan?
No. The service is listed as paid, with a 7-day trial.
What platforms does it support?
The listed platform is web, and delivery is cloud-based.
Which integrations are listed?
Salesforce, Zoho, Zendesk, Freshdesk, and HubSpot are listed as CRM and CTI integrations. The service also offers an open API library and an option to use an existing SIP trunk.
What support and security credentials are stated?
The service includes 24 x 7 live phone support, onboarding, and training. Ozonetel states HIPAA compliance and ISO 27001:2013 and ISO 20000-1:2018 certifications.
Facts from Ozonetel IVR System's own pages
- Access controls
- Security features include SAML and SCIM integrations and role-based access controls. · ozonetel.com, 30 Sept 2026
- API and SIP
- The service offers an open API library and an option to use an existing SIP trunk. · ozonetel.com, 30 Sept 2026
- Availability limit
- Ozonetel advertises a 99.99% uptime SLA but says the uptime SLA varies across regions. · ozonetel.com, 30 Sept 2026
- Call routing
- The system supports multi-level menus, after-hours routing, callback options, and skills-based routing. · ozonetel.com, 30 Sept 2026
- Cloud delivery
- Ozonetel states that its entire product offering is cloud-based. · ozonetel.com, 30 Sept 2026
- Conversational IVR
- Natural language recognition and natural language processing let callers converse with the IVR using speech instead of DTMF inputs. · ozonetel.com, 30 Sept 2026
- CRM integrations
- Listed CRM and CTI integrations include Salesforce, Zoho, Zendesk, Freshdesk, and HubSpot. · ozonetel.com, 30 Sept 2026
- Founded
- 2007 · ozonetel.com, 28 Sept 2026
- No-code builder
- Users can create and modify IVR flows without writing code. · ozonetel.com, 30 Sept 2026
- Outbound campaigns
- IVR can run CSAT surveys, collect feedback, and notify customers about offers or dues. · ozonetel.com, 30 Sept 2026
- Pricing model
- The IVR page states that pricing is monthly and can scale up or down in minutes. · ozonetel.com, 30 Sept 2026
- Purpose
- Ozonetel IVR System provides customizable auto attendant, self-service, and smart call routing. · ozonetel.com, 30 Sept 2026
- Scale
- Ozonetel says the platform handles 2.5 billion calls annually. · ozonetel.com, 30 Sept 2026
- Security compliance
- Ozonetel states that it is HIPAA compliant and ISO 27001:2013/20000-1:2018 certified. · ozonetel.com, 30 Sept 2026
- Self-service
- Ozonetel says its self-service solution can triple call handling capacity and enable four-times-faster response times. · ozonetel.com, 30 Sept 2026
- Support
- The IVR service includes 24 x 7 live phone support, free onboarding and training, and one point of contact from sales to onboarding. · ozonetel.com, 30 Sept 2026
- Trial
- Ozonetel promotes a 7-day free trial on its CTI integrations page. · ozonetel.com, 30 Sept 2026
Where Ozonetel IVR System stands on Freedom251
- Interactive Voice Response Software#13 of 20