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AVOXI Flow Builder
What AVOXI Flow Builder is
AVOXI Flow Builder is cloud software for building IVR menus and managing call flows through a visual web interface. Teams can direct calls according to agent, language, time, or call volume, and set percentage-based or failover routing. Advanced Flow Builder can use API connections and customer or transaction details—including account, order, reservation, location, VIP status, segment, and priority—to determine where an interaction should go. It can route through SIP trunks, forward calls to teams, and connect with CCaaS, UCaaS, or PBX environments. Listed integrations include Genesys, Amazon Connect, Microsoft Teams, Zoom, Salesforce, HubSpot, Zendesk, and Freshdesk. AVOXI says local and toll-free cloud IVR numbers are available in more than 150 countries. The pricing page lists fraud monitoring and multi-factor authentication, as well as encrypted SIP using TLS, SDES, and SRTP. AVOXI says it provides a business associate agreement at service start when processing electronic protected health information for a covered entity. Founded in 2001, AVOXI is headquartered in Atlanta, Georgia, United States.
Who it suits
AVOXI Flow Builder suits organizations routing voice interactions across teams, locations, and communications systems. Its API-based routing and listed integrations may suit teams that need calls directed using customer or transaction details.
What it does well
- Visual flow builder for designing call paths.
- Routing rules can use agent, language, time, or volume.
- Percentage and failover routing options are available.
- API-based routing can use customer and transaction details.
- Local and toll-free IVR numbers in more than 150 countries.
- Fraud monitoring and multi-factor authentication are listed.
What to know first
- There is no free plan.
- The Number package may incur additional fees.
- Standard, Premium, and Premium AI include spend-based billing and minimums.
Limits
There is no free plan. The Number package starts at $6.49 a month, with additional fees possible; Standard is $14.99 a month with 3% of spend billing and a $14.99/mo minimum, Premium is $99.99 a month with 5% of spend billing and a $99.99/mo minimum, and Premium AI is $199.99 a month with 10% of spend billing and a $199.99/mo minimum.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Standard | 3% of spend; $14.99/mo minimum · Standard platform package | $14.99 a month |
| Premium AI | 10% of spend; $199.99/mo minimum · Premium AI platform package | $199.99 a month |
| Number package | Starting price; virtual number package, with additional fees possible | $6.49 a month |
| Premium | 5% of spend; $99.99/mo minimum · Premium platform package | $99.99 a month |
As avoxi.com lists them, read 5 Oct 2026. The maker's own page has the final word.
Getting started
- Open the AVOXI Flow Builder website.
- Choose a Number package, Standard, Premium, or Premium AI plan.
- Use the web interface and visual flow builder to configure call flows.
- Connect routing through SIP trunks or supported voice environments as needed.
- Use API access or connect listed integrations where relevant.
Verdict
Choose AVOXI Flow Builder if you need configurable call routing across teams, systems, and locations, particularly with API-based rules or the listed integrations. Look elsewhere if you need a free plan or want pricing without spend-based billing and minimums on the platform packages.
Questions
Is AVOXI Flow Builder free?
No. AVOXI lists paid plans and no free plan.
What does AVOXI Flow Builder cost?
The Number package starts at $6.49 a month, with additional fees possible. Standard is $14.99 a month, Premium is $99.99 a month, and Premium AI is $199.99 a month; the platform packages also have spend-based billing and minimums.
Which platforms does it support?
The listed platforms are web and API, and deployment is cloud.
What integrations are listed?
AVOXI lists Genesys, Amazon Connect, Microsoft Teams, Zoom, Salesforce, HubSpot, Zendesk, and Freshdesk.
Does AVOXI provide a business associate agreement?
AVOXI says it will provide one at the start of service when it handles or processes electronic protected health information for a covered entity.
Where is AVOXI based?
AVOXI was founded in 2001 and is headquartered in Atlanta, Georgia, United States.
Facts from AVOXI Flow Builder's own pages
- Advanced routing
- Advanced Flow Builder can use API connectivity and data such as account, order, reservation, location, language, VIP status, customer segment, or account priority to route interactions. · avoxi.com, 5 Oct 2026
- Founded
- 2001 · avoxi.com, 28 Sept 2026
- Global availability
- AVOXI says it offers local and toll-free cloud IVR numbers in more than 150 countries. · avoxi.com, 5 Oct 2026
- Headquarters
- Atlanta, Georgia, United States · avoxi.com, 28 Sept 2026
- HIPAA
- AVOXI says it will provide a business associate agreement at the start of service when it handles or processes electronic protected health information for a covered entity. · avoxi.com, 5 Oct 2026
- Integrations
- AVOXI lists integrations including Genesys, Amazon Connect, Microsoft Teams, Zoom, Salesforce, HubSpot, Zendesk, and Freshdesk. · avoxi.com, 5 Oct 2026
- Intended customers
- AVOXI describes Flow Builder as routing across locations, systems, and teams for global voice experiences. · avoxi.com, 5 Oct 2026
- Pricing model
- The pricing page says virtual number pricing depends on number type, monthly minutes, and country or city, and packages are month-to-month with no long-term commitments. · avoxi.com, 5 Oct 2026
- Product
- AVOXI Flow Builder manages complex call flows and IVR menus through a web interface. · avoxi.com, 5 Oct 2026
- Routing
- Call routing can be adjusted by agent, language, time, or call volume, with percentage and failover routing options. · avoxi.com, 5 Oct 2026
- Security
- The pricing page lists fraud monitoring and multi-factor authentication, and shows encrypted SIP (TLS / SDES / SRTP) among plan features. · avoxi.com, 5 Oct 2026
- Support
- The pricing page lists 24/7 live support with priority service in Premium and Premium AI, and the support center provides contact forms and email addresses. · avoxi.com, 5 Oct 2026
- Voice systems
- Flow Builder can route through SIP trunks, forward calls to teams, and connect with CCaaS, UCaaS, or PBX environments. · avoxi.com, 5 Oct 2026
Where AVOXI Flow Builder stands on Freedom251
- Interactive Voice Response Software#11 of 20