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NCH IVM Telephone Answering Attendant
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What NCH IVM Telephone Answering Attendant is
NCH IVM Telephone Answering Attendant is on-premises telephone management software for small to medium businesses. It combines voicemail, call attendant, interactive voice response, and automated outbound calling for uses including answering, call routing, telephone surveys, order taking, and outbound messages. Incoming callers can hear menus that route calls or redirect them during or after office hours. The product lists support for as many as 64 telephone lines at once. Caller tools include caller ID logging, keypad menus, remote telephone access, and call transfer when supported by the phone company or PBX. IVM saves incoming messages as WAV files; voicemail boxes can forward messages by email or provide internet-page or remote access. It connects through a professional telephony board, TAPI-compliant voice modem, VoIP SIP service, or a PBX such as Axon. NCH says it can detect its Axon IP PBX on the same server and provides free plugins for ODBC/SQL, internet access, fax-back services, and hardware control. NCH offers a free trial download. Listed plans range from $6,995, paid once for Basic Answering Machine to $89,900, paid once for Enterprise; Professional is also offered for $2,999 a month.
Who it suits
IVM suits small to medium businesses that need voicemail, call routing, caller menus, surveys, order taking, or automated outbound messages. It may fit organizations connecting through a supported telephony board, voice modem, VoIP SIP service, or PBX.
What it does well
- Routes incoming calls with menus and office-hours redirects.
- Supports up to 64 telephone lines simultaneously.
- Saves incoming voicemail as WAV files.
- Offers voicemail email forwarding and remote access.
- Includes free plugins for ODBC/SQL and other services.
- Available for Linux and Windows.
What to know first
- There is no free plan; purchase is paid.
- Call transfer depends on phone-company or PBX features.
- The Basic plan covers one line and one mailbox, without menus.
- A weblet administrator can access files or install programs.
Limits
The lowest listed plan, IVM Telephone Attendant Basic Answering Machine, costs $6,995, paid once and includes one line and one mailbox, with no menus or outbound autodial calls. Call transfer is subject to phone company or PBX features.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| IVM Telephone Attendant Small Interactive System | Up to 2 lines · 70 OGM menus · 8 voice mailboxes | $25,900, paid once |
| IVM Telephone Attendant Professional monthly plan | Monthly · Full Professional | $2,999 a month |
| IVM Telephone Attendant Professional | Up to 4 lines · 70 OGM menus · 30 voice mailboxes | $38,500, paid once |
| IVM Telephone Attendant Basic Answering Machine | 1 line · 1 mailbox · no menus · no outbound autodial calls | $6,995, paid once |
| IVM Telephone Attendant Enterprise | Unrestricted · up to 64 lines · single installation license | $89,900, paid once |
| IVM Telephone Attendant Small Business | 2 lines · 3 OGM menus · 30 mailboxes · no outbound autodial calls | $9,900, paid once |
As nch.com.au lists them, read 3 Oct 2026. The maker's own page has the final word.
Getting started
- Download the free IVM trial from the NCH website to try it before purchase.
- Choose a listed plan, from Basic Answering Machine to Enterprise or Professional monthly.
- Install IVM on a supported setup; the product is listed for Linux and Windows, with Windows requirements specified as XP through 10 and 64-bit Windows support.
- Connect telephone lines through a professional telephony board, TAPI-compliant voice modem, VoIP SIP service, or PBX.
- Configure caller menus, voicemail boxes, and routing for your answering needs.
Verdict
Choose IVM if your business needs on-premises telephone answering, voicemail, call routing, or outbound messaging, with plan options spanning basic answering to enterprise line capacity. Look elsewhere if you need a free plan, or if your phone setup cannot support the call-transfer features you require. Grant weblet administrator access only to someone trusted with PC administration.
Questions
Is there a free plan or trial?
There is no free plan. NCH offers a free IVM download, and the trial version can be used before purchase.
What does the Basic Answering Machine plan cost?
It costs $6,995, paid once and includes one line and one mailbox, with no menus or outbound autodial calls.
What platforms does IVM support?
It is listed for Linux and Windows. The system requirements specify Windows XP, Vista, 7, 8, 8.1, or 10, including 64-bit Windows.
How can I connect IVM to telephone lines?
It can connect through a professional telephony board, TAPI-compliant voice modem, VoIP SIP service, or PBX such as Axon.
Does IVM integrate with Axon or other services?
NCH says IVM can auto-detect its Axon IP PBX on the same server. It offers free plugins for ODBC/SQL, internet access, fax-back services, and hardware control.
What support does NCH offer?
NCH lists email support and offers paid priority phone support for 12 months or email-only support for one month on the purchase page.
Facts from NCH IVM Telephone Answering Attendant's own pages
- Caller features
- Features include caller ID logging, caller keypad menus, call transfer subject to phone company or PBX features, and remote telephone access. · nch.com.au, 3 Oct 2026
- Call routing
- It can play menus to route incoming calls and redirect calls during or after office hours. · nch.com.au, 3 Oct 2026
- Founded
- 1993 · nch.com.au, 28 Sept 2026
- Integrations
- NCH says IVM can auto-detect its Axon IP PBX on the same server and offers free plugins for ODBC/SQL, internet access, fax-back services, and hardware control. · nch.com.au, 3 Oct 2026
- Line capacity
- The product page lists support for up to 64 telephone lines simultaneously. · nch.com.au, 3 Oct 2026
- Outbound calls
- The product supports automated outbound calls and messages. · nch.com.au, 3 Oct 2026
- Purpose
- IVM is voicemail, call attendant, interactive voice response, and autodial telephone management software for small to medium businesses. · nch.com.au, 3 Oct 2026
- Security notice
- NCH warns that an IVM weblet administrator can install programs or access all files on the computer, and advises granting admin access only to someone trusted with PC administration. · nch.com.au, 3 Oct 2026
- Support
- NCH lists email support and offers paid priority phone support for 12 months or email-only support for one month on the purchase page. · secure.nch.com.au, 3 Oct 2026
- System requirements
- The product page lists Windows XP, Vista, 7, 8, 8.1, or 10 and says it works on 64-bit Windows. · nch.com.au, 3 Oct 2026
- Telephony connections
- IVM connects to telephone lines through a professional telephony board, TAPI-compliant voice modem, VoIP SIP service, or PBX such as Axon. · nch.com.au, 3 Oct 2026
- Trial
- NCH offers a free IVM download and says the trial version can be used to try the software before purchase. · nch.com.au, 3 Oct 2026
- Voicemail
- IVM can save incoming messages as WAV files and supports voicemail boxes with email forwarding, an internet access page, or remote access. · nch.com.au, 3 Oct 2026
- Who it is for
- NCH positions IVM for small to medium businesses and lists applications including answering, voicemail, call routing, telephone surveys, order taking, and automated outbound messaging. · nch.com.au, 3 Oct 2026
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