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BizPlus IVR
What BizPlus IVR is
BizPlus IVR is a cloud IVR and contact-centre platform that routes callers to agents, captures intent and logs conversations against customer records. Its visual, drag-and-drop flow designer supports nested menus, time-of-day rules, holiday handling and fallback paths. Calls can be routed by skills, language, territory, round-robin or sticky-agent rules, with priority queues for key accounts. The platform includes call recording, transcription, keyword flagging, agent QA scorecards and searchable archives. AI voice bots support speech-driven self-service for order status, balance enquiries and appointment booking, with a handoff to an agent. A browser-based WebRTC softphone and predictive, progressive and preview dialling are also included, alongside voice broadcast and SMS follow-through. Listed integrations include BizPlus products, Salesforce, Zoho, Freshdesk, WhatsApp Business, Google Sheets, webhooks and Power BI; a documented REST API is available. Launch costs ₹2,499 a month and Growth costs ₹7,999 a month, with GST extra. Enterprise pricing is custom. Landmark TechEdge Pvt. Ltd. is based in Pune, India. The product page describes standard cloud setup as taking two to three working days; Enterprise includes on-premise or private-cloud deployment and 24×7 NOC support.
Who it suits
BizPlus IVR suits contact centres that need configurable call routing, recording and customer-record logging. Its listed plans and features may also suit teams looking for voice-bot self-service, integrations or deployment options that include private cloud or on-premise.
What it does well
- Visual designer supports nested menus, schedules and fallback paths.
- Routes calls by skills, language, territory and other rules.
- Includes recordings, transcription, QA scorecards and searchable archives.
- AI voice bots can hand callers off to agents.
- Offers a documented REST API and listed integrations.
What to know first
- There is no free plan.
- Launch supports up to 5 agents and one virtual number.
- Growth supports up to 25 agents and three included numbers.
- GST is extra on the listed plans.
Limits
Launch includes one virtual number, up to 5 agents, a 2-level IVR menu and three months of call recording. Growth includes three numbers and up to 25 agents. Enterprise pricing is custom; GST is extra on the listed plans.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Launch | ₹2,499/ per month · 1 virtual number · Up to 5 agents · 2-level IVR menu · Call recording (3 months) · Missed-call capture · Basic call reports · Email support | ₹2,499 a month |
| Growth | ₹7,999/ per month · 3 numbers · Up to 25 agents · Unlimited IVR levels · Skill-based routing · WebRTC softphone · CRM screen-pop · Live wallboard · Outbound dialler · Priority support | ₹7,999 a month |
| Enterprise | Custom/ per month · Unlimited numbers & agents · Everything in Growth · AI voice bots · Call transcription & sentiment · Dedicated SIP trunks · On-premise or private cloud · 99.95% SLA · 24×7 NOC support | On request |
As landmarksol.com lists them, read 15 Oct 2026. The maker's own page has the final word.
Getting started
- Visit the BizPlus IVR product page.
- Choose Launch, Growth or request a custom Enterprise quote.
- Select a deployment approach; Enterprise includes on-premise or private-cloud options.
- For standard cloud setup, allow two to three working days for go-live.
- Configure call flows with the visual IVR designer.
Verdict
Choose BizPlus IVR if your contact centre needs configurable routing, call records and integrations, with options for voice-bot automation. Look elsewhere if you need a free plan; Enterprise pricing is custom, and Launch and Growth have agent and number limits.
Questions
How much do BizPlus IVR plans cost?
Launch is ₹2,499 a month and Growth is ₹7,999 a month, with GST extra. Enterprise is custom-priced; the maker says final quotes depend on user count, modules and deployment model.
Does BizPlus IVR have a free plan?
No, BizPlus IVR has no free plan.
What does Launch include?
Launch includes one virtual number, up to 5 agents, a 2-level IVR menu, three months of call recording, missed-call capture, basic call reports and email support.
What deployment options are available?
The listed platforms include API, self-hosted and web, and deployment is described as hybrid. Enterprise includes on-premise or private-cloud deployment.
Which integrations are listed?
Integrations include BizPlus CRM, Trio HIMS, BizPlus ERP, Salesforce, Zoho, Freshdesk, WhatsApp Business, Google Sheets, webhooks and Power BI. A documented REST API is also available.
Who makes BizPlus IVR?
Landmark TechEdge Pvt. Ltd. gives its address in Pune, Maharashtra, India.
Facts from BizPlus IVR's own pages
- Agent softphone
- Agents use a browser WebRTC softphone with screen-pop, dispositions, hold, transfer and conference controls. · landmarksol.com, 15 Oct 2026
- AI voice bots
- Voice bots provide self-service for order status, balance checks and appointments, with transfer to an agent. · landmarksol.com, 15 Oct 2026
- Automation
- AI voice bots provide speech-driven self-service for order status, balance enquiries and appointment booking, with handoff to an agent. · landmarksol.com, 30 Sept 2026
- Availability
- The product page states 99.95% platform availability and lists a 99.95% SLA for Enterprise. · landmarksol.com, 30 Sept 2026
- Availability claim
- The product page advertises 99.95% platform availability and an Enterprise 99.95% SLA. · landmarksol.com, 15 Oct 2026
- Call flows
- Its drag-and-drop IVR designer supports nested menus, time-of-day rules, holiday handling and fallback paths. · landmarksol.com, 30 Sept 2026
- Deployment
- Enterprise pricing lists on-premise or private-cloud deployment, while the softphone runs in a browser. · landmarksol.com, 15 Oct 2026
- Deployment and support
- Enterprise includes on-premise or private-cloud deployment and 24×7 NOC support; standard cloud setup is described as going live in two to three working days. · landmarksol.com, 30 Sept 2026
- Founded
- Landmark TechEdge says it was established in 2013. · landmarksol.com, 30 Sept 2026
- Go-live timing
- A standard cloud setup is said to take two to three working days; toll-free numbers and dedicated SIP trunks typically take one to two weeks. · landmarksol.com, 15 Oct 2026
- Headquarters
- Pune, Maharashtra, India · landmarksol.com, 28 Sept 2026
- Industries
- The stated target sectors are healthcare, BFSI, education, e-commerce, real estate, travel, logistics and government helplines. · landmarksol.com, 15 Oct 2026
- Integrations
- Listed connectors include BizPlus CRM, Trio HIMS, BizPlus ERP, Salesforce, Zoho, Freshdesk, WhatsApp Business, Google Sheets, webhooks and Power BI. · landmarksol.com, 15 Oct 2026
- Limit: company scale
- A Glassdoor reviewer describes Landmark Techedge as a small-scale unit. · glassdoor.co.in, 15 Oct 2026
- Limit: compensation
- A Glassdoor reviewer complains that pay is lower than comparable employers. · glassdoor.co.in, 15 Oct 2026
- LinkedIn company size
- LinkedIn lists Landmark Techedge Pvt. Ltd. as a privately held software-development company with 51–200 employees. · in.linkedin.com, 15 Oct 2026
- LinkedIn employee listing
- The LinkedIn company page showed 86 associated employees when opened. · in.linkedin.com, 15 Oct 2026
- LinkedIn founded year
- LinkedIn lists the company as founded in 2003, which differs from Landmark's own 2013 founding date. · in.linkedin.com, 15 Oct 2026
- LinkedIn headquarters
- LinkedIn places the company headquarters in Pune, Maharashtra, India. · in.linkedin.com, 15 Oct 2026
- Live wallboard
- Supervisors can view queue depth, service level, abandonment, agent state and historical trends in real time. · landmarksol.com, 15 Oct 2026
- Maker and location
- Landmark TechEdge Pvt. Ltd. gives its address as Dhruta Complex, Office 104 & 105, Narayan Peth, Pune 411030, Maharashtra, India. · landmarksol.com, 30 Sept 2026
- Maker ownership model
- Landmark says it builds and licenses its own BizPlus software and offers customer control of source code, documentation and infrastructure. · landmarksol.com, 15 Oct 2026
- Missed-call capture
- Missed-call and toll-free campaigns create CRM leads and callback tasks automatically. · landmarksol.com, 15 Oct 2026
- Multi-level IVR designer
- The flow editor uses drag-and-drop menus with nested levels, schedules, holiday rules and fallback paths. · landmarksol.com, 15 Oct 2026