Freedom251 › Interactive Voice Response Software
Cloud IVR
What Cloud IVR is
Cloud IVR is a cloud-hosted interactive voice response service for handling incoming calls. It accepts spoken or keypad responses, routes calls to configured departments, and can collect voice messages. Users configure call handling through a web interface and visual flow builder; the maker says setup can take minutes and requires no hardware devices. The interface supports multiple languages and provides incoming-call reports and statistics. Voice prompts are generated from text rather than needing advance recordings, and voice message transcripts are sent by email. Starter costs €99.99 per year and includes the user interface, reporting, automatic voice generation, and work schedules. Pro costs €499.99 per year and adds API integration, advanced diagrams, and call-out sessions. Enterprise is billed on demand and lists base functionality, custom voices, and API integration. During the free trial, users can configure an IVR and test it only from their own phone number. Subscriptions renew automatically unless canceled through account management or support. The terms provide refunds for contracts within 14 days of the original purchase and state that the service is provided as is and as available, without security or availability warranties.
Who it suits
Cloud IVR suits people who need to route incoming calls, collect voice messages, or review call statistics through a web interface. The trial is limited to testing from the user's own phone number.
What it does well
- Routes calls to configured departments.
- Generates voice prompts from text.
- Provides incoming-call reports and emailed message transcripts.
- Pro and Enterprise plans include API integration.
What to know first
- Trial testing is limited to the user's own phone number.
- Subscriptions renew automatically unless canceled.
- Terms provide no security or availability warranty.
Limits
The free trial allows testing only from the user's own phone number. Starter does not list API integration; API integration is listed for Pro and Enterprise.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Pro | €499.99 /year · All from Starter · API Integration · Advanced diagrams · Call-out sessions | €499.99 a year |
| Starter | €99.99 /year · Easy to use UI · Reporting · Automatic voice generation · Work schedule | €99.99 a year |
| Enterprise | on demand · Base functionalities · Custom voices · API integration | On request |
As ivr.ro lists them, read 7 Oct 2026. The maker's own page has the final word.
Getting started
- Visit the Cloud IVR website.
- Configure an IVR through the web interface.
- Use the free trial to configure and test it from your own phone number.
- Choose Starter, Pro, or Enterprise based on the listed plan features.
- Cancel an ongoing subscription through account management or by contacting support if you do not want it to renew.
Verdict
Cloud IVR combines call routing, text-generated voice prompts, and reporting in a web-based service. Consider the trial restriction, automatic renewal, and stated absence of security and availability warranties before subscribing.
Questions
How much does Cloud IVR cost?
Starter costs €99.99 per year and Pro costs €499.99 per year. Enterprise is billed on demand, with no price listed.
Does Cloud IVR have a free plan or trial?
There is no free plan, but a free trial is available. Trial users can test only from their own phone number.
Which platform does Cloud IVR support?
Cloud IVR is available through the web.
Which plan includes API integration?
API integration is listed for Pro and Enterprise, but not Starter.
How do subscriptions renew and can contracts be refunded?
Subscriptions renew automatically unless canceled through account management or support. The terms say refunds are issued for contracts within 14 days of the original purchase.
Who is the service intended for?
The terms state that Cloud IVR is intended for people at least 18 years old.
Facts from Cloud IVR's own pages
- API
- The Pro plan includes API integration, and Enterprise also lists API integration. · ivr.ro, 7 Oct 2026
- Call routing
- Users can configure departments and redirect incoming calls. · ivr.ro, 7 Oct 2026
- Headquarters
- Sulina, 6D, Berceni, Ilfov, Romania · ivr.ro, 28 Sept 2026
- Intended users
- The terms state that the service is intended for people at least 18 years old. · ivr.ro, 7 Oct 2026
- Languages
- The web interface supports multiple languages. · ivr.ro, 7 Oct 2026
- Purpose
- Cloud IVR is an interactive voice response service that handles caller voice or keypad input, routes calls, and can collect voice messages. · ivr.ro, 7 Oct 2026
- Refunds
- The terms say refunds are issued for contracts within 14 days of the original purchase. · ivr.ro, 7 Oct 2026
- Reporting
- The web interface provides reports and statistics for incoming calls. · ivr.ro, 7 Oct 2026
- Security and warranties
- The terms provide no security or availability warranty and state the service is provided as is and as available. · ivr.ro, 7 Oct 2026
- Setup
- The maker says users can configure an IVR through a web interface in minutes, without hardware devices. · ivr.ro, 7 Oct 2026
- Subscription
- Subscriptions renew automatically at the end of each billing cycle unless canceled through account management or by contacting support. · ivr.ro, 7 Oct 2026
- Support
- The terms list [email protected] for technical support requests. · ivr.ro, 7 Oct 2026
- Transcripts
- Voice message transcripts are provided by email. · ivr.ro, 7 Oct 2026
- Trial restriction
- The FAQ says users can configure an IVR for free and test it only from their own phone number. · ivr.ro, 7 Oct 2026
- Voice messages
- Voice messages are generated automatically from text, so users do not need to record them in advance. · ivr.ro, 7 Oct 2026
Where Cloud IVR stands on Freedom251
- Interactive Voice Response Software#9 of 20
- IVR Software#10 of 22