Plum Fuse

Web · API

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Freedom report

One barScore 5.4

Free tierNo free tier on record
Open codeNo open-source code on record
Runs widely1 of 6 device platforms
DocumentedPlans, terms and facts published

Plum Fuse is ranked #7 of 22 in IVR software on Freedom251. It runs on API, Web.

Plum Fuse plans and pricing

All plans

Plum Fuse Not published plumvoice.com · 1 Oct 2026

Compared on IVR software

Visual flow builder: Yes
Self-service data lookup: Yes
Speech recognition: Yes
API access: Yes
Deployment: cloud

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The record

Product type: Plum Fuse is a visual, low-code flow builder for production-grade IVR applications.
Target users: The product is built for CX leaders and non-technical teams without VXML expertise.
VoiceXML output: Fuse provides full VoiceXML 2.1 output.
Templates: Fuse includes more than 37 production-ready templates.
Conversational AI: Fuse includes NLU-powered conversational AI.
Payment security: Fuse supports PCI-compliant payment capture using DTMF masking so agents and call recordings do not receive card digits.
API integration: Fuse connects CRM, billing, scheduling and internal systems in real time through API integration.
Third-party integrations: Fuse supports Google Dialogflow, Amazon DynamoDB and Amazon S3 integrations, with S3 used for call recordings only.
Fuse API: The Fuse API supports outbound call queuing, bulk queue calls, call status, cancellation and call-log retrieval.
SMS requirement: The SMS module requires a Plum DEV account with an SMS-enabled, non-PCI phone number.
Recording retention: Fuse stores recorded audio temporarily in memory and deletes it when the call ends; it has no recorded-audio storage.
Log retention: Session log data remains for one year on a rolling basis, while detailed call logs are available for five days.
Security certifications: Plum Voice states that it holds PCI DSS Level 1, SOC 2 Type II, Cyber Essentials and ISO 27001 certifications.
Infrastructure: Plum Voice states that it operates Tier 1 telecom infrastructure with a 99.9% uptime SLA.

Where it ranks on Freedom251

Best IVR Software in 2026#7 of 22
Best Interactive Voice Response Software in 2026#8 of 20

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Sources

plumvoice.com· checked 1 Oct 2026
docs.plumvoice.com/fuse/integration· checked 1 Oct 2026
docs.plumvoice.com/fuse/apis· checked 1 Oct 2026
docs.plumvoice.com/fuse/data/sms· checked 1 Oct 2026
docs.plumvoice.com/fuse/input/record· checked 1 Oct 2026
docs.plumvoice.com/fuse/logs· checked 1 Oct 2026