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NiCE Interactive Voice Response
What NiCE Interactive Voice Response is
NiCE Interactive Voice Response is a cloud service for creating and providing interactive voice response through the web. Its listed tools include a visual flow builder, caller authentication, self-service data lookup, speech recognition, and API access. These capabilities cover flow design as well as several ways to handle caller interactions and connect with APIs. The service has five paid suites, all billed monthly in arrears: Omnichannel Suite costs $110 a month, Essential Suite $135 a month, Core Suite $169 a month, Complete Suite $209 a month, and Ultimate Suite $249 a month. The listed starting price is $110/mo, and there is no free plan. NiCE was founded in 1986 and lists headquarters in Ra'anana, Israel, and Hoboken, New Jersey, United States.
Who it suits
It suits organizations looking for a web-accessible, cloud IVR service with flow-building, caller authentication, self-service lookup, speech recognition, and API access.
What it does well
- Includes a visual flow builder.
- Supports caller authentication and self-service data lookup.
- Speech recognition is listed.
- API access is available.
- Cloud deployment.
What to know first
- No free plan is listed.
- Paid suites start at $110/mo.
- Prices are billed monthly in arrears.
Limits
There is no free plan. The lowest listed option is Omnichannel Suite at $110 a month, billed monthly in arrears.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Omnichannel Suite | monthly billing in arrears | $110 a month |
| Essential Suite | monthly billing in arrears | $135 a month |
| Core Suite | monthly billing in arrears | $169 a month |
| Complete Suite | monthly billing in arrears | $209 a month |
| Ultimate Suite | monthly billing in arrears | $249 a month |
As nice.com lists them, read 20 Sept 2026. The maker's own page has the final word.
Getting started
- Visit the NiCE Interactive Voice Response website.
- Choose a paid suite, starting with Omnichannel Suite at $110 a month.
- Use the web service, which is deployed in the cloud.
Verdict
NiCE Interactive Voice Response offers a defined set of IVR tools across five paid suites. Buyers can compare the listed suite prices, starting at $110/mo, against their needs.
Questions
Is there a free plan?
No, there is no free plan.
What is the starting price?
The listed starting price is $110/mo. Omnichannel Suite is $110 a month, billed monthly in arrears.
What are the other suite prices?
Essential Suite is $135 a month, Core Suite is $169 a month, Complete Suite is $209 a month, and Ultimate Suite is $249 a month. Each is billed monthly in arrears.
Which platforms and deployment model are listed?
The product is available on the web and is deployed in the cloud.
What IVR capabilities are included?
Listed capabilities include a visual flow builder, caller authentication, self-service data lookup, speech recognition, and API access.
Where is NiCE headquartered?
NiCE lists headquarters in Ra'anana, Israel, and Hoboken, New Jersey, United States.
Facts from NiCE Interactive Voice Response's own pages
Where NiCE Interactive Voice Response stands on Freedom251
- Interactive Voice Response Software#19 of 20