Superchat

Overview

Superchat combines review outreach and monitoring with a shared inbox for customer conversations across messaging, social, email and SMS. It suits teams that want customer messaging and reputation work under one roof. Its strongest case is the joined-up workflow; the 30-contact Free limit and 12-month minimum make it a poor fit for a small team that needs only a lightweight trial.

Founded in 2020 and headquartered in Berlin, Superchat brings reviews from Google, ProvenExpert, Trustpilot and custom links into one place, with monitoring alerts. Review invitations can go through customers’ preferred communication channels and include a review link.

For a wider view of the category, see Review Management Software.

Key features

A link generator and personalized reminder templates give teams practical tools for asking customers to leave reviews. The multichannel approach lets a business send invitations where customers already communicate, while monitoring alerts help it keep track of incoming reviews. This is a sensible choice for businesses that treat review generation and follow-up as part of customer service; teams seeking review management alone may find the unified inbox and paid plan structure more than they need.

The inbox brings together WhatsApp, Instagram, Facebook Messenger, Telegram, live chat, email and SMS. That range can help support teams handle conversations in one place, but account and WhatsApp number allowances remain tied to the plan. Professional adds one AI agent and automations; Advanced raises that to three AI agents and includes integrations and analytics. Integrations through direct connections, Zapier, Make and the Superchat API start at Advanced, so teams that depend on connected tools must budget for that tier.

Superchat offers macOS and Windows desktop apps and iOS and Android mobile apps. The mobile apps support replies to customer messages and push notifications, useful for staff who need to respond away from a desk. The company says it is ISO 27001 certified, undergoes regular external audits of its information security management system, and stores customer data encrypted on EU servers hosted in Frankfurt. It also says customer data is not used to train AI models and that encryption uses AES-256 and TLS 1.2 or higher.

Pricing

The Free plan costs nothing and includes one WhatsApp number, one employee access and 30 active contacts. It is a narrow way to try the product, but the contact ceiling makes it unsuitable for an established customer list. The Basic plan costs €89 a month and includes one WhatsApp number, three accounts, unlimited contacts and conversations, and Review Management. It fits a small team that needs review workflows and a shared inbox without AI, automation or integrations.

Professional costs €149 a month and includes two WhatsApp numbers, six accounts, one AI agent, automations, a Web Widget and onboarding. It is the more capable choice for teams adding automated support and a web chat entry point. Advanced costs €299 a month and includes four WhatsApp numbers, 12 accounts, three AI agents, integrations, analytics and priority chat support. Its personal account manager is a further reason to choose it for a larger operation that needs more support, though the price jump from Professional is substantial.

Custom has custom pricing and offers tailored configuration, support and guidance, plus enterprise-level security and control. It is aimed at organizations that need a tailored setup. Prices are net, and paid plans have a 12-month minimum contract term, so monthly billing does not mean a month-to-month commitment.

Platforms

Superchat runs on the web, macOS, Windows, iOS and Android, and provides an API. The desktop and mobile apps extend inbox access beyond a browser, while the mobile apps support replies and push notifications.

Who it's for

Superchat is best suited to businesses that want to request and monitor reviews while managing customer conversations across several channels. Basic covers review management and unlimited contacts and conversations for a small team; Professional and Advanced better suit teams that need AI, automation, integrations or analytics. The Free plan works for a very small operation with no more than 30 active contacts. Businesses that need integrations from the outset, or want a short paid commitment, should look elsewhere.

Pros and cons

• Review outreach and monitoring share a workspace: teams can manage reviews from Google, ProvenExpert, Trustpilot and custom links, send invitations through preferred channels, and receive monitoring alerts.
• Broad customer messaging coverage: WhatsApp, social messaging, live chat, email and SMS conversations come into one inbox, with mobile apps for replying and notifications.
• Useful capacity at Basic: €89 a month buys unlimited contacts and conversations, alongside Review Management and three accounts.
• The Free plan is tightly capped: one employee and 30 active contacts limit its use to small-scale evaluation or a very small operation.
• Integrations and analytics require a costly tier: both start at Advanced, at €299 a month.
• Paid plans lock in a year: the 12-month minimum contract term is a significant commitment even though prices are billed monthly.

Alternatives

Consider Vepaar if a free plan and a lower listed Premium price of $13 a month suit your budget; it also supports a broad range of desktop, mobile, web and extension platforms.

AiSensy is another freemium option, with a Free Forever plan that sets explicit fair-use limits for agents, tags, attributes and segments, and a Basic plan priced at $45 a month.

ChatFlow by Novynix has a Free plan with a shared WhatsApp inbox, one team member, 100 AI replies per month and up to 500 contacts; it may suit a solo user who wants a small WhatsApp-focused starting point.

Picky Assist offers a Free Forever plan for two users, 500 contacts and 5,000 interactions per month, making it an option for teams weighing a free allowance by usage volume.

Spoki lists a Service plan at €39 a month with AI customer support, unlimited operators and automations, and ticketing; WhatsApp fees are billed separately by Meta.

WABPO is another freemium alternative with a free plan and apps for Android, iOS and the web.

Diza AI offers a Free Forever plan for 100 AI conversations per month and one active agent, with a Nano plan at $15 a month.

Galantis WhatsApp has a free plan with 20 included platform credits, a WhatsApp chat widget, one automation flow, one campaign per month and up to 100 contacts.

For a category-wide comparison, browse WhatsApp Marketing Software.

Verdict

Choose Superchat if your team wants review invitations and monitoring alongside customer messaging in one inbox. Basic is the clearest fit for a small team needing review management and unlimited contacts; Professional and Advanced add automation, AI, integrations and analytics as operational needs grow. Look elsewhere if 30 contacts is too restrictive for a free start, if you need integrations below Advanced, or if a 12-month paid commitment does not suit your team.