Vepaar

Vepaar brings customer records, WhatsApp chat history and an online store together for small and medium businesses. Its appeal is the combination: teams can track sales and support alongside products and checkout. The trade-off is that its free plan caps both contacts and products, while paid pricing is billed yearly.

Overview

Vepaar combines a CRM, WhatsApp chat tools and storefront features, with polls, a WhatsApp link generator and a business page alongside them. The CRM covers customer profiles, sales funnels, tags, tickets, notes and activity records. That breadth can suit a small business that wants customer context and basic selling tools in one place; businesses looking only for a CRM or a messaging tool may find the store and business-page features less relevant.

Vepaar saves messages and media, syncs WhatsApp chats and allows synced conversations to be exported. It says it is not official WhatsApp software and does not send messages on a user's behalf. Users explicitly save the contacts and messages Vepaar handles, so it is a poor fit for businesses seeking outbound messaging automation. Customers determine what personal data is collected, used, disclosed and stored when Vepaar processes data on their behalf.

Key features

CRM and chat history

Profiles, funnels, tags and activity records help teams keep customer details tied to sales progress. Ticket management gives support work a place in the same system. Saved and synced conversations can preserve useful context, though the requirement to explicitly save contacts and messages means Vepaar does not capture everything automatically.

Online store

The store supports simple, variable and digital products, with inventory, shipping settings and customizable checkout. That mix is useful for a business selling more than one kind of product, while the free plan's 10-product limit may quickly constrain a growing catalogue. Vepaar says it charges no fees on orders.

Integrations

The pricing page lists Zapier, Salesforce, HubSpot and Google Calendar integrations. Its Chrome Extension connects HubSpot with WhatsApp Web for contact, conversation, ticket and deal management. The Salesforce connection supports lead, account and contact tasks, with tasks syncing both ways. These connections make Vepaar more compelling for businesses already using those systems.

Pricing

Vepaar uses freemium pricing, with a free plan and Premium at $13 a month, billed yearly at $160; all prices are exclusive of taxes. The free plan is a low-commitment way to try the CRM and store, but its 100-contact and 10-product limits suit a small operation or an initial trial more than a growing customer base. Quick replies are unlimited on the free plan, with Vepaar branding.

Premium is the paid option for businesses that need more room than those free-plan caps allow. Its stated price is an annual commitment, so it is less suitable for buyers who need month-to-month billing. A free trial is offered. Vepaar lists chat and email support, and provides [email protected] for technical or functional issues.

Platforms

Vepaar offers web access, a Chrome extension for WhatsApp Web, and Android and iOS apps. It says it works on Mac, Windows and Linux, giving teams options across desktop and mobile. The extension is relevant to users who want WhatsApp Web connected with HubSpot or Salesforce.

Who it's for

Vepaar is strongest for small and medium businesses that want customer tracking, WhatsApp conversation records and a compact online store in one product. It is especially relevant to teams using HubSpot or Salesforce. Businesses with larger product catalogues, more than 100 contacts on the free plan, or a need for messages sent on their behalf should look elsewhere.

Pros and cons

• Pro: CRM, chat history and store features sit together, giving a small business a connected view of customers and sales.
• Pro: The store supports digital as well as variable and simple products, and Vepaar charges no fees on orders.
• Pro: The Chrome Extension connects WhatsApp Web with HubSpot and Salesforce, including two-way Salesforce task syncing.
• Con: The free plan's 100-contact and 10-product caps can limit its usefulness as a business grows.
• Con: Premium's $13 a month price is billed yearly at $160, which requires an annual commitment.
• Con: Vepaar does not send messages on a user's behalf, ruling it out for teams that need outbound messaging automation.

Alternatives

Consider Superchat if its free plan's 1 WhatsApp number, 1 employee access and 30 active contacts fit your needs; its Basic plan is €89 a month. Choose AiSensy if its Free Forever plan's fair-use limits of up to 200 agents, 500 tags, 100 attributes and 50 segments fit your operation; Basic is $45 a month. ChatFlow by Novynix is another option, with a free plan for 1 team member, a shared WhatsApp inbox, 100 AI replies per month and up to 500 contacts; its Solo plan is ₹999 a month.

Picky Assist offers a free plan for 2 users, 500 contacts and 5,000 interactions per month, and a Starter plan at $39 a month. Spoki is an alternative with a Service plan at €39 a month that includes AI customer support, unlimited operators, unlimited automations and ticketing; WhatsApp fees are billed separately by Meta. WABPO is another freemium option.

Diza AI has a free plan with 100 AI conversations per month and 1 active agent; its Nano plan is $15 a month for 750 AI replies and 1 active agent. Galantis WhatsApp is also a freemium option with a free plan.

Browse more options in WhatsApp Marketing Software or CRM Software.

Verdict

Vepaar is a good fit for a small business that wants customer records, WhatsApp chat history and a product store under one roof, particularly if it already uses HubSpot or Salesforce. Its most useful advantage is the combination of CRM and storefront tools; the main reasons to look elsewhere are the free plan's tight contact and product caps, Premium's yearly billing, or a need for Vepaar to send messages on your behalf.