Freedom251 › WhatsApp Marketing Software
Kanal
What Kanal is
Kanal gives Shopify stores WhatsApp tools for cart recovery, marketing campaigns, customer support and repeat-purchase messaging. A Shopify checkout can trigger a reminder with the product image and a one-tap payment link, followed by another reminder if needed. Merchants can sync Shopify and Klaviyo segments for targeted campaigns measured per order. Its AI agent handles product, sizing, shipping and returns questions in 96+ languages, shares order status and can pass a conversation to a person. The shared inbox puts Shopify order context beside conversations and supports assignment, tags and quick replies. Kanal says it handles WhatsApp opt-ins, approved templates and opt-outs through the official WhatsApp Business API. It lists Shopify, Klaviyo and other integrations, with Splio marked as coming soon, and offers a REST API for connecting non-Shopify shops. Plans start at €89/mo; the Shopify App Store listing shows a free plan, while Kanal’s pricing page lists paid plans. Kanal is based in Paris and is available on the web and by API.
Who it suits
Kanal suits Shopify merchants that want to manage WhatsApp sales, support and repeat-purchase messaging. Its REST API may also suit shops that want to connect orders and customer data without Shopify.
What it does well
- Checkout reminders include product images and one-tap payment links.
- AI agent answers questions in 96+ languages.
- Shared inbox includes Shopify order context and quick replies.
- REST API supports shops beyond Shopify.
What to know first
- WhatsApp is the only listed channel.
- Pro includes one user; Scale includes five.
- Extra markets cost +50€/mo/market.
- Direct support in English is not offered.
Limits
The Pro plan includes one user, while Scale includes five; Business and Agency allow unlimited users. Extra markets are priced at +50€/mo/market. The pricing page lists paid plans, while the Shopify App Store listing shows a Free plan.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Scale | 149€ / month; no commitment · 5 users · unlimited automations · advanced automations · Klaviyo integration · dedicated account manager · additional markets +50€/mo/market | €149 a month |
| Agency | 1,900€ / month; no commitment · Unlimited users · WhatsApp strategy · creative production · campaign copywriting · consolidated client reporting · additional markets +50€/mo/market | €1,900 a month |
| Business | 350€ / month; no commitment · Unlimited users · expert flow setup · continuous optimization · campaigns on demand · dedicated account manager · additional markets +50€/mo/market | €350 a month |
| Pro | 89€ / month; no commitment · 1 user · WhatsApp campaigns · abandoned cart recovery · AI agent · segments · multi-market | €89 a month |
As getkanal.com lists them, read 9 Oct 2026. The maker's own page has the final word.
Getting started
- Open Kanal’s website or Shopify App Store listing
- Have a Shopify account and select the store for installation
- Connect Shopify or use the REST API to send shop data
- Set up WhatsApp opt-ins, approved templates and opt-outs
- Choose a plan and configure campaigns, automations or inbox users
Verdict
Kanal combines WhatsApp campaigns, cart recovery and customer support with Shopify context and a REST API. Check the user and market limits, and note that the listed free option appears on the Shopify App Store rather than the maker’s paid-plan page.
Questions
How much does Kanal cost?
Pro is €89 a month, Scale is €149 a month, Business is €350 a month and Agency is €1,900 a month. All are listed without a commitment.
Is there a free plan?
The Shopify App Store listing shows a Free plan. Kanal’s pricing page lists paid plans only.
Which platforms does Kanal support?
Kanal is available through web and API access. Shopify installation requires a Shopify account and a selected store.
What integrations are listed?
Integrations include Shopify, Klaviyo, Gorgias, Loyoly, Splio, Zendesk, Crisp, Recharge and PrestaShop. Splio is marked coming soon on the pricing page.
Can Kanal work without Shopify?
Yes. Its REST API can send orders, checkouts, customers and shipments from any shop into WhatsApp marketing automations.
Facts from Kanal's own pages
- AI agent
- Kanal’s AI agent answers product, sizing, shipping and returns questions in 96+ languages, sends order status, and can hand a conversation to a human. · getkanal.com, 9 Oct 2026
- API
- Kanal offers a REST API to send orders, checkouts, customers and shipments from any shop into its WhatsApp marketing automations, without Shopify. · developers.getkanal.com, 9 Oct 2026
- Campaigns
- Merchants can sync Shopify and Klaviyo segments and send targeted WhatsApp campaigns measured per order. · getkanal.com, 9 Oct 2026
- Cart recovery
- A Shopify checkout event can trigger a WhatsApp reminder with the product image and a one-tap payment link, followed by another reminder if needed. · getkanal.com, 9 Oct 2026
- Compatibility
- The Shopify App Store listing says installation requires a Shopify account and a selected store. · apps.shopify.com, 9 Oct 2026
- Free option
- The Shopify App Store listing says a free plan is available and shows a Free plan, but the maker’s pricing page lists paid plans only. · apps.shopify.com, 9 Oct 2026
- Headquarters
- Paris, France · getkanal.com, 28 Sept 2026
- Integrations
- Kanal lists Shopify, Klaviyo, Gorgias, Loyoly, Splio, Zendesk, Crisp, Recharge and PrestaShop integrations; the pricing page marks Splio as coming soon. · getkanal.com, 9 Oct 2026
- Messaging compliance
- The Shopify page says Kanal uses the official WhatsApp Business API and handles opt-in collection, approved templates and opt-outs. · getkanal.com, 9 Oct 2026
- Plan limits
- The pricing page lists one user for Pro, five for Scale and unlimited users for Business and Agency; extra markets are listed at +50€/mo/market. · getkanal.com, 9 Oct 2026
- Purpose
- Kanal provides WhatsApp marketing and sales tools for Shopify stores, including cart recovery, campaigns, customer support and repeat-purchase messaging. · getkanal.com, 9 Oct 2026
- Shared inbox
- The shared inbox shows Shopify order context beside conversations and supports assignment, tags and quick replies. · getkanal.com, 9 Oct 2026
- Support
- Business and Agency plans list a dedicated account manager; the Shopify App Store listing says app support is provided by KANAL SAS and that direct support in English is not offered. · apps.shopify.com, 9 Oct 2026
Where Kanal stands on Freedom251
- WhatsApp Marketing Software#8 of 72