Freedom251 › Review Management Software
GuestRevu
by GuestRevu
What GuestRevu is
GuestRevu is web-based guest feedback and online reputation management software for hospitality businesses. It supports customizable surveys before, during, and after a stay, with guests able to respond by email, QR code, in-room tablet, or live link. Its reputation tools collect reviews from more than 40 review sites, including Booking.com, Tripadvisor, Google, and Expedia, in one place. The Tripadvisor integration lets guests publish a review from a survey without logging in or joining Tripadvisor. AI can draft review responses for staff to approve, edit, or personalize, and summarize large volumes of guest feedback into themes and insights. GuestRevu offers one-way and two-way partner integrations for data sharing and automation; examples include Cloudbeds, Guestline Rezlynx, Mews, and StayNTouch. The plans vary in review coverage, reporting, competitor tracking, and group controls. CORE costs $34.99 a month per property. PRO+ costs $93,348 a month, depending on property size and room count. A free plan is available. GuestRevu was founded in 2012 and has headquarters in London, United Kingdom, and Port Alfred, South Africa.
Who it suits
GuestRevu suits hotels and other hospitality businesses that want to collect guest feedback and manage reviews across multiple sites. Its group dashboards and shared insights can also suit teams coordinating reputation work across properties.
What it does well
- Collects reviews from more than 40 review sites in one location.
- Offers customizable surveys before, during, and after stays.
- Guests can respond by email, QR code, tablet, or live link.
- AI drafts review responses for staff to review and personalize.
- AI analytics summarize feedback into themes and insights.
- Support is available by phone, email, and online chat.
What to know first
- The LITE plan covers 3 review sites and 30 days of data.
- CORE costs $34.99 a month per property.
- PRO+ costs $93,348 a month, depending on size and room count.
Limits
The LITE plan covers 3 review sites and 30 days of data. CORE covers reviews from the top 3 sites and provides 12 months of reporting data. PRO+ includes reviews from 20+ sources and has no time limit on data.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| CORE | per property · standard survey · top 3 review sites · competitor tracking · basic reporting · unlimited users and support · email alerts · one-click responses · 12 months of reporting data | $34.99 a month |
| PRO+ | depends on property size and room count · custom-branded surveys · 20+ review sources · AI reporting · AI review responses · up to 5 competitors · advanced filters and metrics · unlimited data history | $93,348 a month |
| LITE | free forever · top 3 review sites · competitor tracking · basic reporting · weekly email reports · 30 days of data | Free |
| GROUP+ | custom · group dashboards and leaderboards · property switching · custom user access and views · shared team insights | On request |
As guestrevu.com lists them, read 15 Oct 2026. The maker's own page has the final word.
Getting started
- Visit the GuestRevu website.
- Use the web platform.
- Choose a plan or review the available plan options.
- Set up surveys for pre-stay, in-stay, or post-stay feedback.
- Offer guests email, QR code, in-room tablet, or live-link survey access.
- Connect a supported partner integration where needed.
Verdict
Choose GuestRevu if your hospitality team needs guest surveys alongside review monitoring, response tools, and feedback analysis. The LITE plan has limited review coverage and data history, while CORE and PRO+ have stated monthly prices; PRO+ pricing depends on property size and room count.
Questions
Is GuestRevu free?
Yes. GuestRevu offers a free plan. Its LITE plan covers 3 review sites and 30 days of data.
How much does GuestRevu cost?
CORE costs $34.99 a month per property. PRO+ costs $93,348 a month, depending on size and number of rooms. Prices for LITE and GROUP+ are not provided here.
What platforms does GuestRevu support?
GuestRevu is available on the web.
Which integrations does GuestRevu offer?
Examples include Cloudbeds, Guestline Rezlynx, Mews, and StayNTouch. The maker describes one-way and two-way partner integrations for data sharing and automation.
Who makes GuestRevu?
GuestRevu is made by GuestRevu, founded in 2012, with headquarters in London, United Kingdom, and Port Alfred, South Africa.
Does GuestRevu have AI features?
Yes. AI drafts review responses for staff to approve or edit, and summarizes guest feedback into themes and insights.
Facts from GuestRevu's own pages
- AI analytics
- AI Analytics produces themes, keywords, sentiment scores, action items and service-ticket suggestions from feedback. · guestrevu.com, 15 Oct 2026
- AI responses
- GuestRevu AI drafts personalized review replies that staff can edit and approve before posting. · guestrevu.com, 15 Oct 2026
- API and SDK availability
- API Tracker lists no public developer documentation, API reference, webhooks, SDKs, sandbox, authentication details or OpenAPI specification for GuestRevu. · apitracker.io, 15 Oct 2026
- Case management
- The platform includes service tickets for assigning tasks, tracking priorities and monitoring completion. · guestrevu.com, 15 Oct 2026
- Company founding
- LinkedIn lists GuestRevu as founded in 2014. · linkedin.com, 15 Oct 2026
- Company history
- GuestRevu says it began helping hoteliers gather guest feedback in 2012. · guestrevu.com, 8 Oct 2026
- Company size
- LinkedIn lists GuestRevu as a privately held software-development company with 11–50 employees. · linkedin.com, 15 Oct 2026
- Competitor monitoring
- The product tracks competitors' online reputation and supports competitor benchmarking. · guestrevu.com, 15 Oct 2026
- Data protection
- GuestRevu says it uses encryption in transit and at rest, strict access controls, secure infrastructure and monitoring, and internal security procedures. · guestrevu.com, 8 Oct 2026
- Documentation and support
- The help centre provides articles and videos covering setup, questionnaires, reports, reviews, service tickets, users and FAQs. · help.guestrevu.com, 15 Oct 2026
- Founded
- 2012 · guestrevu.com, 28 Sept 2026
- Founder
- GuestRevu identifies Chris Alexandre as CEO and founder. · guestrevu.com, 15 Oct 2026
- Free plan
- Yes · guestrevu.com, 22 Sept 2026
- Google integration
- Google authorization allows reviews to be collected faster and answered from inside GuestRevu. · help.guestrevu.com, 15 Oct 2026
- Group reporting
- Multi-property customers get group dashboards, account groups, leaderboards and property comparisons. · guestrevu.com, 15 Oct 2026
- Guest surveys
- Users can send customizable pre-stay, in-stay and post-stay surveys. · guestrevu.com, 15 Oct 2026
- Headquarters
- LinkedIn lists the headquarters in London at Office 7, 35–37 Ludgate Hill, London EC4M 7JN. · linkedin.com, 15 Oct 2026
- Hosting
- The privacy policy says the platform is primarily hosted on AWS in the United Kingdom, with selected workloads in South Africa. · guestrevu.com, 15 Oct 2026
- Integrations
- GuestRevu advertises both two-way integrations and one-way data feeds with partnered hospitality technology providers. · guestrevu.com, 15 Oct 2026
- Legal entities
- The service is provided by GuestRevu Ltd in the UK or GuestRevu (Pty) Ltd in South Africa depending on region. · guestrevu.com, 15 Oct 2026
- Licence
- No open-source licence is identified in the official pages or the API Tracker profile. · apitracker.io, 15 Oct 2026
- Limit: feature coverage uncertainty
- Hotel Tech Insight advises buyers to verify included review sources, AI response availability, competitor limits, survey customization and cancellation terms during a demo. · hoteltechinsight.com, 15 Oct 2026
- Limit: missing review-request functions
- Capterra's category analysis says GuestRevu supports review monitoring and response management but does not include the category features called review request and negative-feedback management. · capterra.com, 15 Oct 2026
- News: Access Collins integration
- GuestRevu announced an integration with Access Collins to automate restaurant guest feedback on 20 August 2026. · guestrevu.com, 15 Oct 2026
Where GuestRevu stands on Freedom251
- Review Management Software#5 of 164
- Online Reputation Management Software#3 of 61