Sofia is web-based complaint management software for managers and human resources teams handling workplace conflicts and legal compliance. It brings case organization, documentation, evidence management, and resolution tracking together, covering the process from an initial notice through resolution. Ready-to-use templates support resolution work, while customized templates are included in the Advanced and Premium plans. Reports help organizations identify trends and recurring issues; Premium also includes a Customized Global Report. Its Mandatory Annual Report is included with Premium and available as an add-on for Essentials and Advanced. Sofia offers tailored risk analysis to help identify factors contributing to workplace harassment and violence. Employees can also report concerns anonymously through a confidential bilingual hotline, including concerns about harassment, discrimination, violence, fraud, or theft. Compliance checklists, templates, and other features are intended to help organizations meet relevant legal and regulatory requirements. Sofia says it uses user access controls, encryption, and data redaction, and complies with applicable privacy legislation including PIPEDA. Essentials supports up to 50 cases annually, Advanced up to 100, and Premium up to 500. Onboarding is required and costs $5,000 one-time; data migration costs $15 per case across plans.
Who it is for
Sofia suits human resource professionals and investigators who handle workplace complaints and resolution processes. Its case tracking, evidence management, compliance tools, reporting, and anonymous employee hotline also serve organizations monitoring workplace conflict and legal compliance.
What is good
- Tracks cases from initial notice through resolution.
- Includes case and evidence management.
- Ready-to-use resolution process templates are available.
- Premium includes a Customized Global Report and Mandatory Annual Report.
- Offers tailored workplace harassment and violence risk analysis.
- Provides a confidential bilingual anonymous reporting hotline.
What to know first
- Pricing is available on request.
- Required onboarding costs $5,000 one-time.
- Data migration costs $15 per case.
- Additional users cost $450 annually.
Verdict
Choose Sofia if your organization needs web-based complaint tracking, evidence management, reporting, and tools for workplace resolution and compliance. Compare the plan case limits and required onboarding cost with your organization’s needs before choosing a plan.
Get started with Sofia
- Visit https://mysofia.ca/en/.
- Choose Essentials, Advanced, or Premium based on the listed case capacity and included features.
- Arrange the required onboarding, which costs $5,000 one-time.
- Add users as needed; additional users cost $450 annually.
- Contact Sofia with inquiries; it says it will respond within 48 hours.
Limits to know first
Essentials supports up to 50 cases annually, Advanced up to 100, and Premium up to 500. The plans require a $5,000 one-time onboarding fee; data migration costs $15 per case, and additional users cost $450 annually.
Questions about Sofia
What does Sofia cost?
Pricing is on request. Required onboarding costs $5,000 one-time; data migration is $15 per case and additional users cost $450 annually.
What are the case limits?
Essentials supports up to 50 cases annually, Advanced up to 100, and Premium up to 500.
Which platforms does Sofia support?
Sofia is web-based.
What does Premium include?
Premium includes at least five users, up to 500 cases annually, a Customized Global Report, a Mandatory Annual Report, 10 hours of professional guidance annually, and unlimited document and data storage.
Who provides Sofia?
Sofia Technologies is identified as the provider of the web-based harassment and violence complaint management software.
Sofia plans and pricing
All plansCompared on workplace investigation software
- Case management
- Yes
- Evidence management
- Yes
