Freedom251 › Case Management Software
Workpro HR
by Workpro HR
What Workpro HR is
Workpro HR is software for managing complex, sensitive employee-relations cases through repeatable processes intended to support fair treatment. Its standard HR solution provides 20 configurable case types, each with its own stages and outcomes. Cases can be captured from email, letters, web forms, phone, text, or the optional Workpro Connect portal. Records hold documents that can be bundled for sharing, with optional PDF editing and redaction. Workflow automation, investigation tools, SLA tracking, a request catalog, and HRIS synchronization are included. Standard reports, custom report writing, dashboards, and document-level search support oversight. Workpro connects through APIs and data feeds to systems such as CRM, payroll, web forms, batch printing, and scanning applications. It is offered as SaaS or on-premise, with UK-based ISO 27001 certified SaaS data centres and a stated 99.9% availability guarantee. Security features include encryption, access controls, audit trails, and GDPR support. Pricing is on request; there is no free plan.
Who it suits
Workpro HR suits public- and private-sector HR teams handling employee issues, including organisations in government, healthcare, education, and retail. It also fits teams needing SaaS or on-premise deployment and configurable case workflows.
What it does well
- 20 configurable HR case types
- Omnichannel case capture
- Document-level search and custom reports
- SaaS or on-premise deployment
- 24/7 customer helpdesk
What to know first
- No free plan
- Pricing is available on request
- One system upgrade per year
- Optional modules add cost
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Workpro HR Case Management System | Annual licence, hosting and support costs vary by user access level; optional modules add cost; one-off deployment costs apply | On request |
As workpro.com lists them, read 5 Oct 2026. The maker's own page has the final word.
Verdict
Workpro HR combines configurable employee-relations workflows with broad intake, reporting, integration, and security controls. Its deployment options and case-management depth suit organisations with formal HR processes, but pricing and optional modules require a quote.
Facts from Workpro HR's own pages
- Case capture
- Cases can be recorded from email, letters, web, phone, text or the optional Workpro Connect portal. · workpro.com, 5 Oct 2026
- Document handling
- Documents are stored in case records and can be bundled for sharing; optional PDF editing and redaction are available. · workpro.com, 5 Oct 2026
- Founded
- 1969 · workpro.com, 28 Sept 2026
- Free plan
- No · workpro.com, 20 Sept 2026
- Headquarters
- Edinburgh, Scotland, UK · workpro.com, 28 Sept 2026
- Hosting and availability
- Workpro is available as SaaS or on-premise; its standard SaaS hosting uses UK-based ISO 27001 certified data centres and has a stated 99.9% service availability guarantee. · workpro.com, 5 Oct 2026
- Included HR workflows
- The standard HR solution includes 20 configurable case types with stages and outcomes suited to each type. · workpro.com, 5 Oct 2026
- Integrations
- Workpro supports API tools and data feeds, with examples including CRM, payroll, web forms, batch printing and scanning applications. · workpro.com, 5 Oct 2026
- Intended customers
- Workpro says its products serve public- and private-sector organisations, including HR teams handling employee issues across sectors such as government, healthcare, education and retail. · workpro.com, 5 Oct 2026
- Maker
- Workpro is developed by Computer Application Services Ltd, an employee-owned company established in 1969 and based in Edinburgh, Scotland. · workpro.com, 5 Oct 2026
- Notable upgrade limit
- The Workpro Licence Agreement includes one system upgrade per year. · workpro.com, 5 Oct 2026
- Optional manager portal
- Workpro Connect for HR is an add-on self-service portal that lets line managers manage cases and collaborate with central HR. · workpro.com, 5 Oct 2026
- Purpose
- Workpro HR manages complex, sensitive employee relations cases with repeatable processes intended to support fair treatment. · workpro.com, 5 Oct 2026
- Reporting and search
- The product includes standard reports, flexible report writing, dashboards and search down to document level. · workpro.com, 5 Oct 2026
- Security
- The maker states that Workpro encrypts data at rest and in transit, restricts access, maintains an audit trail and supports GDPR compliance. · workpro.com, 5 Oct 2026
- Setup and training
- A typical deployment takes approximately six weeks, and training is delivered online for administrators, users and report writers. · workpro.com, 5 Oct 2026
- Support
- The online Workpro Helpdesk is available 24/7 for customers to log and view support requests. · workpro.com, 5 Oct 2026
- Workflow automation
- Yes · workpro.com, 20 Sept 2026
Where Workpro HR stands on Freedom251
- Case Management Software#45 of 177
- HR Case Management Software#33 of 47
- Workplace Investigation Software#22 of 29