Freedom251 › Case Management Software
Trackops
by Trackops
What Trackops is
Trackops is a cloud, web-based case management application for teams handling investigations and large active caseloads. It provides case intake forms, workflow automation, custom case fields, audit trails, and reporting dashboards. Apps are listed for Mac and Windows, with mobile apps supporting case access, geolocation check-ins, and mobile time, distance, and expense tracking. Full Access staff can view all cases, while Limited Access staff can view only their own; each listed plan includes two Full Access staff. Storage is 1 TB on Basic, 2 TB on Plus, and 3 TB on Premium. The plans comparison lists 256-bit TLS encryption, and transmitted information is scanned in real time for security threats. Prices are $99 a month for Basic, 149.00 USD for Plus, and 199.00 USD for Premium. A 15-day trial does not automatically subscribe users.
Who it suits
Trackops suits investigation teams that need structured case intake, workflows, role-based access, reporting, and mobile field functions. Its storage tiers and scalability information address teams with large active caseloads.
What it does well
- Case intake and workflow automation
- Role-based case access
- Mobile check-ins and expense tracking
- Up to 3 TB listed storage
- Support includes onboarding and training
What to know first
- No free plan
- Plans start at 99.00 USD monthly
- Only two Full Access staff included
- Developer API is Premium-only
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Basic | 2 Full Access Staff Included; $39 each additional Full Access staff; $50 each additional TB storage · 2 Full Access Staff Included · Unlimited Limited Access Staff · Unlimited Client Contacts · 1 TB File Storage | $99 a month |
| Plus | 2 Full Access Staff Included; $49 each additional Full Access staff; $50 each additional TB storage · 2 Full Access Staff Included · Unlimited Limited Access Staff · Unlimited Client Contacts · 2 TB File Storage | $149 a month |
| Premium | 2 Full Access Staff Included; $59 each additional Full Access staff; $50 each additional TB storage · 2 Full Access Staff Included · Unlimited Limited Access Staff · Unlimited Client Contacts · 3 TB File Storage | $199 a month |
As trackops.com lists them, read 28 Sept 2026. The maker's own page has the final word.
Verdict
Trackops combines web case management with desktop and mobile access, role controls, reporting, and field tracking. Its paid tiers differ by price, storage, additional staff rates, and Premium API availability.
Facts from Trackops's own pages
- Audit trail
- Yes · trackops.com, 22 Sept 2026
- Basic storage
- The Basic plan includes 1 TB of file storage. · trackops.com, 28 Sept 2026
- Company independence
- Trackops says it is solely a software company and is not owned by or derived from an investigative company. · trackops.com, 28 Sept 2026
- Custom case fields
- Yes · trackops.com, 22 Sept 2026
- Customer support
- Email, phone, onboarding assistance, and additional training are available at no extra cost. · trackops.com, 28 Sept 2026
- Deployment
- cloud · trackops.com, 22 Sept 2026
- Desktop apps
- Apps are listed for Mac and Windows. · trackops.com, 28 Sept 2026
- Data encryption
- The plans comparison lists 256-bit TLS encryption. · trackops.com, 28 Sept 2026
- Founded
- 2006 · trackops.com, 28 Sept 2026
- Free plan
- No · trackops.com, 22 Sept 2026
- Headquarters
- Boulder, Colorado, United States · trackops.com, 28 Sept 2026
- Included staff
- Each listed plan includes 2 Full Access Staff. · trackops.com, 28 Sept 2026
- Case intake forms
- Yes · trackops.com, 22 Sept 2026
- Developer integration
- The Premium plan includes a Developer API. · trackops.com, 28 Sept 2026
- Mobile apps
- Yes · trackops.com, 22 Sept 2026
- Mobile features
- The mobile app supports case access, geolocation check-ins, and mobile time, distance, and expense tracking. · trackops.com, 28 Sept 2026
- Platform type
- Trackops is a web-based case management application. · trackops.com, 28 Sept 2026
- Plus storage
- The Plus plan includes 2 TB of file storage. · trackops.com, 28 Sept 2026
- Premium storage
- The Premium plan includes 3 TB of file storage. · trackops.com, 28 Sept 2026
- Pricing model
- Pay as you go with no long-term contract; cancel anytime. · trackops.com, 28 Sept 2026
- Reporting dashboards
- Yes · trackops.com, 22 Sept 2026
- Scalability
- Trackops is designed to support hundreds of investigators and large active caseloads. · trackops.com, 28 Sept 2026
- Security scanning
- Transmitted information is scanned in real time for security threats. · trackops.com, 28 Sept 2026
- Support resources
- The Support Center provides support articles, how-to videos, and training material. · trackops.com, 28 Sept 2026
Where Trackops stands on Freedom251
- Case Management Software#47 of 177