Freedom251 › Automotive CRM Software
Salesforce Automotive Cloud
What Salesforce Automotive Cloud is
Salesforce Automotive Cloud is a CRM platform for automotive organizations that combines driver and vehicle data with sales, service, and AI-assisted work. It brings driver interactions together with alerts, recommendations, and service milestones, while profiles update as people interact with related businesses and vehicles online. The platform supports warranty program automation, claims and payouts, and visibility into services and subscriptions. Built-in capabilities include workflows, insights, visualizations, and AI embedded in work processes. Salesforce documents STAR-standard APIs for customer information, repair orders, sales leads, vehicle inventory, and vehicle specifications, plus Qualcomm integrations for connected-vehicle status, remote commands, predictive maintenance, and notifications. Administrators can configure permissions, profiles, record access, and sharing settings. Salesforce says its Einstein Trust Layer helps secure business data used with generative AI. Automotive Cloud is available through web and API, with a 30-day trial requiring no credit card or installation. Pricing starts at 350 USD per user per month billed annually.
Who it suits
It is intended for automotive OEMs, retailers, dealers, captive finance organizations, and other automotive ecosystem partners. Teams needing connected sales, service, warranty, claims, and vehicle data workflows may find its scope relevant.
What it does well
- Combines driver and vehicle information
- Supports warranty, claims, and payout workflows
- STAR-standard and Qualcomm integrations documented
- Configurable permissions and sharing controls
- 30-day trial without a credit card
What to know first
- No free plan is listed
- Available only in Enterprise, Unlimited, and Developer editions
- Pricing starts at 350 USD per user per month annually
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| OmniStudio — Additional Calls (2M) | annually · Per unit · $120,000 per year · One SKU equals one unit | $10,000 a month |
| Experience Cloud for Automotive (Customer Community Plus) | annually · Per login, or $35 per member/month · Enterprise and Unlimited | $15 a month |
| Agentforce for Automotive Cloud | annually · Per user · Enterprise and Unlimited | $150 a month |
| Connected Vehicle | annually · Per organization · Available with Enterprise, Unlimited and Agentforce 1 editions | $15,000 a month |
| Experience Cloud for Automotive (Partner Community) | annually · Per login, or $50 per member/month · Enterprise and Unlimited | $20 a month |
| Automotive Cloud Sales & Service Core | Billed annually · Automotive data models · Flex credits for AI, Agentforce, Data, and more · Slack Business+ with Slackbot, Tableau Next, Premier Success Plan | $300 a month |
| Enterprise | annually · Automotive apps and features · Advanced platform customization · Sales Cloud and Service Cloud | $350 a month |
| Automotive Cloud Sales & Service Advanced | Billed annually · Everything in Core plus more AI, storage, automation and security · Full Sandbox, Backup & Recover, Archive, Data Detect, Security Center · Help Agent, Customer Signals Intelligence, Sales Programs | $500 a month |
The first 8 of 14 plans, as salesforce.com lists them, read 15 Oct 2026. The maker's own page has the final word. Every plan
Verdict
Automotive Cloud targets automotive businesses that need CRM, vehicle data, service operations, and AI-assisted workflows together. Its edition availability and annual per-user pricing are important considerations before adoption.
Facts from Salesforce Automotive Cloud's own pages
- Access controls
- Automotive Cloud administrators can assign permissions and configure profiles, object and record access, and sharing settings for internal and external users. · help.salesforce.com, 7 Oct 2026
- AI and automation
- It includes out-of-the-box alerts, recommendations, insights, workflows, visualizations, and AI embedded in work processes. · salesforce.com, 7 Oct 2026
- AI productivity
- Automotive Cloud includes embedded alerts, recommendations, insights, workflows, visualizations and AI intended to speed employee work. · salesforce.com, 15 Oct 2026
- API licence
- Salesforce retains API ownership and grants a limited, revocable, non-transferable, non-exclusive access licence; commercial use requires the ISV Partner Program. · salesforce.com, 15 Oct 2026
- Automotive compliance
- Salesforce lists a TISAX assessment for its automotive services, based on the automotive information-security assessment aligned with ISO/IEC 27001. · compliance.salesforce.com, 15 Oct 2026
- Availability limit
- Salesforce Help lists Automotive Cloud as available in Enterprise, Unlimited, and Developer editions. · help.salesforce.com, 7 Oct 2026
- Company founded
- Salesforce incorporated in 1999 and began its cloud CRM business in San Francisco. · salesforce.com, 15 Oct 2026
- Company legal name
- Crunchbase identifies the legal name as Salesforce, Inc. · crunchbase.com, 15 Oct 2026
- Company size
- LinkedIn lists Salesforce as a 10,001-plus employee company and shows more than 90,000 employees on its company page. · linkedin.com, 15 Oct 2026
- Connected vehicle integration
- Salesforce documents Qualcomm integrations for connected vehicle status, remote commands, predictive maintenance, and notifications. · developer.salesforce.com, 7 Oct 2026
- Documentation
- Salesforce Help provides setup, permission-set, data-import, compliance-sharing, inventory, complaints, consent and document-reader instructions for Automotive Cloud. · help.salesforce.com, 15 Oct 2026
- Driver profiles
- Driver profiles can update as customers interact with related companies and vehicles online. · salesforce.com, 15 Oct 2026
- Founded
- 1999 · salesforce.com, 28 Sept 2026
- Headquarters
- Salesforce’s principal executive office is Salesforce Tower, 415 Mission Street, San Francisco, California. · sec.gov, 15 Oct 2026
- Integrations
- Salesforce lists Agentforce, Data 360, MuleSoft, OmniStudio, Marketing Cloud and Commerce Cloud as related products for extending Automotive Cloud. · salesforce.com, 15 Oct 2026
- Intended customers
- Salesforce identifies automotive OEMs, retailers, dealers, captive finance organizations, and automotive ecosystem partners as users of Automotive Cloud. · salesforce.com, 7 Oct 2026
- Limit: complexity and cost
- G2 reviewers describe a steep learning curve, complex setup, over-engineering and high costs for small teams. · ai.g2.com, 15 Oct 2026
- Limit: mobile reliability
- Google Play reviewers report account-loading failures, passkey sign-in problems and frequent glitches in the Salesforce mobile app. · play.google.com, 15 Oct 2026
- Limit: performance
- The automotive reviewer on Capterra reported that the application can sometimes slow down. · capterra.com, 15 Oct 2026
- Limit: standard support
- TechRadar identifies high cost, setup and navigation complexity, and limited support for standard users as reasons to avoid Salesforce CRM. · techradar.com, 15 Oct 2026
- Limit: support and pricing
- Trustpilot reviewers repeatedly complain about expensive subscriptions, difficult interfaces, slow support and billing or cancellation problems. · trustpilot.com, 15 Oct 2026
- MuleSoft extensibility
- Automotive integration applications run in MuleSoft Anypoint and can be extended through Anypoint Studio. · developer.salesforce.com, 15 Oct 2026
- Performance requirements
- Salesforce’s minimum guidance includes 20,000 Octane, latency up to 200 ms, at least 1 Mbps download and 5 GB RAM; the minimum can make loads 50% slower. · help.salesforce.com, 15 Oct 2026
- Praise: automation and integrations
- G2 reviewers commonly praise automation, real-time insights and the breadth of integrations. · ai.g2.com, 15 Oct 2026
Where Salesforce Automotive Cloud stands on Freedom251
- Automotive CRM Software#10 of 33