No. 11 of 35 ·Virtual Receptionist Services

Ruby

Name: Ruby
Price: 115 USD

Web · Android · iPhone · paid plans from $115/mo

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Freedom report

Two barsScore 5.2

Free tierNo free tier on record
Open codeNo open-source code on record
Runs widely3 of 6 device platforms
DocumentedPlans, terms and facts published

Ruby is ranked #11 of 35 in virtual receptionist services on Freedom251. It runs on Android, iOS, Web. There is no free plan. Paid plans start at $115/mo.

Ruby plans and pricing

All plans

Bundled plan chat add-on 10 $115/mo Up to 10 chats for $115 (a 20% savings) 10 chats per month · requires your virtual receptionist plan ruby.com · 2 Oct 2026

Chat Ruby 10 $143/mo $143 /month 10 chats per month ruby.com · 2 Oct 2026

Call Ruby 50 $250/mo $250 /month 50 receptionist minutes per month ruby.com · 2 Oct 2026

Bundled plan chat add-on 30 $268/mo Up to 30 chats for $268 (a 20% savings) 30 chats per month · requires your virtual receptionist plan ruby.com · 2 Oct 2026

Chat Ruby 30 $335/mo $335 /month 30 chats per month ruby.com · 2 Oct 2026

Call Ruby 100 $395/mo $395 /month 100 receptionist minutes per month ruby.com · 2 Oct 2026

Compared on virtual receptionist services

Free plan: No
Answering mode: human
Included minutes: 50 minutes/mo
Call qualification: Yes
Message taking: Yes
Call routing: Yes
Appointment scheduling: Yes
Multilingual answering: Yes

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The record

What it does: Ruby provides live virtual receptionists and managed live chat to help businesses answer calls, engage website visitors, capture leads, and schedule appointments.
Human answering: Ruby says trained human receptionists answer calls and that an AI virtual receptionist independently conducting calls is not how its service works.
Coverage: Virtual receptionist and chat plans include 24/7 coverage, including after-hours, weekends, and holidays.
AI features: Ruby offers AI-generated call and voicemail transcripts, caller sentiment analysis, robocall filtering, and Call Nav, an assistant that surfaces business information for receptionists.
Integrations: Ruby lists integrations including Clio, Calendly, Google Calendar, HubSpot, Salesforce, Slack, Zapier, Zendesk, and Zoho.
Mobile app: The Ruby app lets customers update call handling, check messages and voicemails, track usage, and call or text using their Ruby-hosted business number.
Platforms: Ruby describes its app as optimized for iPhone and Android and also provides an online portal.
Healthcare privacy: Ruby offers HIPAA-compliant services; for those services, sensitive messages and call details are accessed through the Ruby app or online portal rather than email or text.
Healthcare agreement: Ruby says its team provides a Business Associate Agreement for customers signing up for HIPAA-compliant receptionist service.
Support: Ruby lists 844-311-7829 for sales and 866-611-7829 for support.
Plan limits: Ruby says larger offerings are available by contacting the company, and the listed receptionist plans vary by monthly minutes while chat plans vary by monthly chats.
Intended customers: Ruby describes its services for small businesses and names legal, home services, business services, finance, and healthcare among the industries it serves.
Founded: 2003
Headquarters: Portland, Oregon, United States
Price from: $115/mo

Where it ranks on Freedom251

Best Virtual Receptionist Services in 2026#11 of 35

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Sources

ruby.com· checked 2 Oct 2026
ruby.com/plans-and-pricing/· checked 2 Oct 2026
ruby.com/ai/· checked 2 Oct 2026
ruby.com/solutions/integrations/· checked 2 Oct 2026
ruby.com/the-ruby-app/· checked 2 Oct 2026
ruby.com/solutions/live-virtual-receptionists/· checked 2 Oct 2026
ruby.com/hipaa-virtual-receptionists/· checked 2 Oct 2026