Ruby

What Ruby is

Ruby provides live virtual receptionist and managed live chat services for businesses that need help handling incoming calls and website conversations. Its trained human receptionists answer calls, engage visitors, capture leads, take messages, route calls, and schedule appointments. Receptionist and chat plans include 24/7 coverage, including after-hours, weekends, and holidays. Ruby also offers AI-generated call and voicemail transcripts, caller sentiment analysis, robocall filtering, and Call Nav, which surfaces business information for receptionists.

Customers can use Ruby’s Android, iOS, or web app to update call handling, check messages and voicemails, track usage, and call or text from their Ruby-hosted business number. Listed integrations include Clio, Calendly, Google Calendar, HubSpot, Salesforce, Slack, Zapier, Zendesk, and Zoho. Ruby describes its services for small businesses, including legal, home services, business services, finance, and healthcare. HIPAA-compliant services are available; sensitive messages and call details for those services are accessed through the app or online portal, and Ruby says it provides a Business Associate Agreement to customers signing up for HIPAA-compliant receptionist service. Plans vary by monthly receptionist minutes or chats. Listed options include Call Ruby 50 at $250 a month and Chat Ruby 10 at $143 a month.

Who it suits

Ruby suits small businesses that want people to answer calls and manage live website chats around the clock. It may fit teams in legal, home services, business services, finance, or healthcare that need message taking, call routing, appointment scheduling, or listed business integrations.

Limits

Listed plan allowances include 50 receptionist minutes per month for Call Ruby 50 and 10 chats per month for Chat Ruby 10. Bundled chat add-ons require a virtual receptionist plan; larger offerings are available by contacting Ruby.

Getting started

1. Visit the Ruby website.
2. Choose a receptionist plan, chat plan, or bundled chat add-on.
3. Contact Ruby for larger offerings, if needed.
4. Use the Android, iOS, or web app to update call handling and check messages.

Verdict

Choose Ruby if your business wants human call answering, managed live chat, or both, with 24/7 coverage and mobile or web account tools. Look elsewhere if you need a free plan or the listed monthly minute and chat allowances do not fit your needs.