Goodcall

What Goodcall is

Goodcall provides voice AI phone agents to automate customer service and sales calls. Agents can answer calls 24/7, capture leads, book appointments, answer FAQs, and route complex requests to people. Businesses can connect knowledge and tools, customize agent behavior and workflows, then launch without coding. Each agent gets a Goodcall phone number with a selectable local area code; businesses can also forward calls from an existing number. A dashboard tracks automation rates, call duration, caller behavior, intent, and interaction outcomes. Zapier connects Goodcall to more than 10,000 tools, including CRM and calendar workflows. The enterprise offering names Microsoft Teams, Genesys, and HubSpot connections. Goodcall lists SOC 2 Type II, ISO 27001, and HIPAA compliance. Plans advertise unlimited minutes and tokens but include monthly unique-customer limits, with a $0.50 charge per customer over the allowance. Starter is $79 a month per agent, Growth is $129 a month per agent, and Scale is $249 a month per agent. There is no free plan; a 14-day trial is listed. Goodcall was founded in 2021 and is headquartered in Palo Alto, California, United States.

Who it suits

Goodcall suits businesses that want to automate inbound or outbound customer service and sales calls, from solopreneurs to publicly traded companies. It may fit teams that need calls routed to people when requests are complex.

Limits

There is no free plan. Starter costs $79 a month per agent and includes 100 unique customers monthly, with a $0.50 charge for each additional customer; it also includes one logic flow, three team members, three directory contacts, and seven days of call and customer details.

Getting started

1. Open the Goodcall website.
2. Start the advertised 14-day trial or choose a paid tier.
3. Connect business knowledge and tools.
4. Customize agent behavior and workflows.
5. Set up the Goodcall phone number or forward calls from an existing number.
6. Launch the agent without coding.

Verdict

Goodcall combines call automation with lead capture, appointment booking, and human handoff. Compare each plan’s unique-customer allowance and included team capacity against your call workflows.