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Back Office Betties
What Back Office Betties is
Back Office Betties provides human-staffed legal answering and virtual legal assistant services for law firms. Receptionists qualify leads, take messages, route calls, schedule consultations, and follow intake workflows tailored by practice area, attorney, day, and caller type. Firms can update scripts as needs change. Answering operates Monday through Friday, 5 AM–5 PM PT; after-hours calls go to voicemail. Clients receive a team of 8–10 receptionists, including Spanish-speaking support at no additional cost. Virtual Legal Assistants can prepare documents, research, communicate with clients, update CRMs, schedule appointments, and support case management. They respond to tasks and correspondence within one business day, while completion depends on workload and task type. Listed integrations include Clio, Calendly, LawPay, Acuity Scheduling, Lawmatics, MyCase, Keap, PracticePanther, Setmore, Microsoft Bookings, YouCanBookMe, AppointmentCore, and ClientRock. Plans include 100 minutes for $333 a month, 200 minutes for $618.00, 400 minutes for $1,158.00, and 500 minutes for $1,338.00. A 20-hour assistant plan costs $886.00 USD monthly; onboarding costs $399.00 USD once.
Who it suits
It is designed for small law firms and attorneys needing reception coverage, intake, scheduling, or delegated legal-assistant work. Firms using listed practice-management, scheduling, CRM, or payment tools may connect those workflows.
What it does well
- US-based receptionists and virtual assistants
- Customized legal intake scripts and workflows
- Spanish-language calling at no extra cost
- Many legal software integrations
- Actual call minutes are recorded
What to know first
- No free plan or free trial
- After-hours calls go to voicemail
- Unused minutes or hours do not roll over
- Onboarding costs $399.00 USD once
Limits
Answering plans include set monthly time: 100 minutes for $333.00 per month, 200 minutes for $618.00, 400 minutes for $1,158.00, and 500 minutes for $1,338.00. Unused plan minutes or hours do not roll over. New receptionist clients' onboarding lasts 30 days or 100 minutes, whichever comes first.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| 400 min | Monthly · 400 minutes included · US-based legal-trained receptionists · custom legal intake and routing | $1,158 a month |
| 400 min | Yearly (Save 10%) · 400 minutes included · US-based legal-trained receptionists · custom legal intake and routing | $1,286 a year |
| 500 min | Monthly · 500 minutes included · US-based legal-trained receptionists · custom legal intake and routing | $1,338 a month |
| 500 min | Yearly (Save 10%) · 500 minutes included · US-based legal-trained receptionists · custom legal intake and routing | $1,486 a year |
| 100 min | Monthly · 100 minutes included · US-based legal-trained receptionists · custom legal intake and routing | $333 a month |
| 100 min | Yearly (Save 10%) · 100 minutes included · US-based legal-trained receptionists · custom legal intake and routing | $369 a year |
| Fit-to-Firm Onboarding | one-time · 100 minutes or 30 days, whichever comes first · includes setup, team training, calibration, and analysis | $399, paid once |
| 200 min | Monthly · 200 minutes included · US-based legal-trained receptionists · custom legal intake and routing | $618 a month |
The first 8 of 10 plans, as backofficebetties.com lists them, read 9 Oct 2026. The maker's own page has the final word. Every plan
Getting started
- Visit the Back Office Betties website.
- Choose an answering plan or virtual legal assistant plan.
- For receptionist service, begin the $399.00 one-time Fit-to-Firm Onboarding period.
- Submit the setup form to be matched with a virtual assistant, typically within five business days.
Verdict
Back Office Betties combines legal call handling with delegated assistant work and configurable workflows. Review coverage hours, included time, rollover rules, and onboarding cost before choosing a plan.
Questions
How much does Back Office Betties cost?
The 100-minute answering plan is $333.00 per month, and the 20-hour virtual legal assistant plan is $886.00 per month. Other listed answering plans are $618.00 per month for 200 minutes, $1,158.00 per month for 400 minutes, and $1,338.00 per month for 500 minutes.
Is there a free plan or trial?
There is no free plan and no free trial.
When is legal answering available?
The Legal Answering Service is available Monday through Friday, 5 AM–5 PM PT. Calls outside those hours go to voicemail.
What work can a Virtual Legal Assistant handle?
Tasks can include document preparation, legal research, client communication, CRM updates, scheduling, and case management. Assistants are required to respond within one business day; completion depends on workload and task type.
Which integrations are listed?
Listed integrations include Clio, Calendly, LawPay, Acuity Scheduling, Lawmatics, MyCase, Keap, PracticePanther, Setmore, Microsoft Bookings, YouCanBookMe, AppointmentCore, and ClientRock. Depending on the tool, they can support tasks such as adding leads, updating contacts, scheduling, intake, and payment processing.
Do unused minutes roll over?
No. Unused plan minutes or assistant hours do not roll over month to month.
Facts from Back Office Betties's own pages
- Answering hours
- The Legal Answering Service is available Monday through Friday, 5 AM–5 PM PT; after-hours calls go to voicemail. · backofficebetties.com, 9 Oct 2026
- Assistant response
- Virtual Legal Assistants are required to respond to tasks and correspondence within one business day, while task completion depends on workload and task type. · backofficebetties.com, 9 Oct 2026
- Bilingual support
- Spanish-speaking receptionists handle inbound and outbound calls at no additional cost. · backofficebetties.com, 9 Oct 2026
- Compatibility
- The company says it works with most CRMs, practice management software, schedulers, and payment processors. · backofficebetties.com, 9 Oct 2026
- Customization
- Call scripts and workflows can vary by practice area, attorney, day, and caller type, and can be updated as a firm changes. · backofficebetties.com, 9 Oct 2026
- Founded
- Founder Emily LaRusch says she founded Back Office Betties in 2014. · backofficebetties.com, 9 Oct 2026
- Founder
- Emily LaRusch founded Back Office Betties in 2014. · backofficebetties.com, 9 Oct 2026
- Headquarters
- San Marcos, Texas, United States · backofficebetties.com, 28 Sept 2026
- Intake
- Receptionists qualify leads, schedule consultations, and follow firm-specific intake workflows. · backofficebetties.com, 9 Oct 2026
- Integrations
- The company lists Clio, Calendly, LawPay, Acuity Scheduling, Lawmatics, MyCase, Keap, PracticePanther, Setmore, Microsoft Bookings, YouCanBookMe, AppointmentCore, and ClientRock. · backofficebetties.com, 9 Oct 2026
- Integration scope
- Listed integrations support tasks such as adding leads, updating contacts, scheduling appointments, completing intakes, and processing payments, depending on the tool. · backofficebetties.com, 9 Oct 2026
- Intended users
- The company says its services are designed for small law firms and serves attorneys. · backofficebetties.com, 9 Oct 2026
- Legal assistant tasks
- Virtual Legal Assistants can handle tasks including document preparation, legal research, client communication, CRM updates, and case management. · backofficebetties.com, 9 Oct 2026
- Location
- The company says its virtual legal assistants and receptionists are based in the United States. · backofficebetties.com, 9 Oct 2026
- Matching
- The company says a virtual assistant is typically matched within five business days after the setup form is submitted. · backofficebetties.com, 9 Oct 2026
- Minute billing
- For answering plans, call time is recorded by actual minutes and seconds rather than rounded up to the next full minute. · backofficebetties.com, 9 Oct 2026
- New client onboarding
- New receptionist clients begin with a $399 onboarding period lasting 30 days or 100 minutes, whichever comes first. · backofficebetties.com, 9 Oct 2026
- Overages
- Additional time is prorated at the plan's per-minute rate, and the company says discounts are available for higher-volume plans. · backofficebetties.com, 9 Oct 2026
- People
- The company describes its service as staffed by trained people rather than AI answering. · backofficebetties.com, 9 Oct 2026
- Service
- Back Office Betties provides legal answering and virtual legal assistant services for law firms. · backofficebetties.com, 9 Oct 2026
- Team size
- Clients are assigned a small answering team of 8–10 receptionists. · backofficebetties.com, 9 Oct 2026
- Unused time
- Unused plan minutes or hours do not roll over month to month. · backofficebetties.com, 9 Oct 2026
- Usage billing
- The company says it records actual time without rounding calls or assistant task time up to the next minute. · backofficebetties.com, 9 Oct 2026
- Virtual assistant work
- Virtual legal assistants can handle tasks including document preparation, legal research, CRM management, client communications, and scheduling. · backofficebetties.com, 9 Oct 2026
Where Back Office Betties stands on Freedom251
- Virtual Receptionist Services#31 of 36