No. 20 of 35 ·Virtual Receptionist Services

Upfirst

Name: Upfirst
Price: 24.95 USD

Web · API · paid plans from $24.95/mo

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Freedom report

One barScore 5.0

Free tierNo free tier on record
Open codeNo open-source code on record
Runs widely1 of 6 device platforms
DocumentedPlans, terms and facts published

Upfirst is ranked #20 of 35 in virtual receptionist services on Freedom251. It runs on API, Web. There is no free plan. A free trial is offered. Paid plans start at $24.95/mo.

Upfirst plans and pricing

All plans

Starter $24.95/mo $24.95 / month; annual option shown as $20 / month, save 20% 30 calls · $1.50 per additional call upfirst.ai · 5 Oct 2026

Premium $59.95/mo $59.95 / month; annual option shown as $48 / month, save 20% 90 calls · $1 per additional call upfirst.ai · 5 Oct 2026

Pro (Most popular) $159.95/mo $159.95 / month; annual option shown as $128 / month, save 20% 300 calls · $.75 per additional call upfirst.ai · 5 Oct 2026

Scale $299/mo $299 / month; annual option shown as $240 / month, save 20% 600 calls · $.70 per additional call upfirst.ai · 5 Oct 2026

Custom Not published Volume pricing, tailored to you More than 600 calls · volume discounts · priority support · BAAs for compliance upfirst.ai · 5 Oct 2026

Compared on virtual receptionist services

Free plan: No
Paid from: $24.95/mo
Answering mode: ai
Call qualification: Yes
Message taking: Yes
Call routing: Yes
Appointment scheduling: Yes
Multilingual answering: Yes

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The record

Product: Upfirst is an AI answering service and virtual receptionist that answers business calls around the clock.
Call handling: It can collect caller details, answer common questions, summarize calls, and provide transcripts and recordings by email or SMS.
Appointments: The receptionist can check calendar availability and book appointments directly into supported calendars.
Languages: Upfirst says it speaks English, Spanish, and more than 35 other languages.
Integrations: The integrations page lists Acuity Scheduling, Calendly, Clio, Google Calendar, Make, Outlook, Square, Zapier, and custom integrations.
CRM connection: Custom Actions can connect to any CRM that offers an API, and Zapier connects it to thousands of apps.
Spam and billing: Spam, telemarketing, robocalls, calls under 15 seconds, and calls where the caller never speaks do not count toward the plan or incur charges.
Trial: The free trial provides full access to every feature in the selected plan for 14 days, with no commitment.
Phone number: Every plan includes a phone number, and customers can forward an existing cell, landline, or VoIP number without porting.
Support: Human support is available Monday through Friday, 9 a.m. to 6 p.m. Eastern Time; an AI assistant is available on weekends, and Pro and Scale include priority support.
Compliance: The Custom plan lists Business Associate Agreements for HIPAA-regulated businesses.
Security: Upfirst publishes a security disclosure policy asking researchers to report vulnerabilities by email and avoid accessing or modifying other users’ data.
Intended users: Upfirst describes itself as an answering service for small businesses and highlights use cases including law firms, real estate, and property management.
Headquarters: Miami, Florida, United States
Price from: $24.95/mo

Where it ranks on Freedom251

Best Virtual Receptionist Services in 2026#20 of 35

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Sources

upfirst.ai· checked 5 Oct 2026
upfirst.ai/features· checked 5 Oct 2026
upfirst.ai/integrations· checked 5 Oct 2026
upfirst.ai/pricing· checked 5 Oct 2026
upfirst.ai/security· checked 5 Oct 2026