Moneypenny is a web-based phone-answering service offering people, AI or combined coverage around the clock. Receptionists can answer and transfer calls, forward messages, qualify inquiries, take payments, manage appointments and update CRM systems. Human plans include a receptionist briefed with your instructions, tailored call handling and calendar-based scheduling. The AI Receptionist follows agreed call flows and can escalate calls to real people. Features include multiple business numbers, custom routing and voicemail transcription. Moneypenny lists native integrations, third-party connectors such as Zapier and direct system links. Its API can send caller, call, action, staff and message details to an open customer system. Dashboard and mobile app access are listed. Plans have no contracts, but cancellation requires 30 days’ notice effective from the next billing date. Pricing includes a 7-day trial, UK number plans from £10.00 GBP per month, and US call or minute plans from $69.00 USD per month.
Who it is for
It suits businesses needing staffed, automated or mixed call coverage, including legal, real estate, home services, finance, healthcare and franchise organizations. Teams needing scheduling or CRM connections may also benefit.
What is good
- 24/7 human and AI coverage
- Custom call routing and multiple numbers
- Appointment scheduling and payment handling
- Voicemail transcription
- 7-day trial
What to know first
- No free plan
- Cancellation requires 30 days’ notice
- Usage plans carry monthly charges
Verdict
Moneypenny combines receptionists, AI call flows, routing, scheduling and CRM connectivity. The 7-day trial offers an entry point, while paid plans and cancellation notice should be considered when budgeting.
Moneypenny plans and pricing
All plansCompared on business phone systems
- Free plan
- No
- Business numbers
- multiple
- Call routing
- custom
- Voicemail transcription
- Yes
