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Moneypenny
by Moneypenny
What Moneypenny is
Moneypenny is a web-based phone-answering service offering people, AI or combined coverage around the clock. Receptionists can answer and transfer calls, forward messages, qualify inquiries, take payments, manage appointments and update CRM systems. Human plans include a receptionist briefed with your instructions, tailored call handling and calendar-based scheduling. The AI Receptionist follows agreed call flows and can escalate calls to real people. Features include multiple business numbers, custom routing and voicemail transcription. Moneypenny lists native integrations, third-party connectors such as Zapier and direct system links. Its API can send caller, call, action, staff and message details to an open customer system. Dashboard and mobile app access are listed. Plans have no contracts, but cancellation requires 30 days’ notice effective from the next billing date. Pricing includes a 7-day trial, UK number plans from £10 a month, and US call or minute plans from $69 a month.
Who it suits
It suits businesses needing staffed, automated or mixed call coverage, including legal, real estate, home services, finance, healthcare and franchise organizations. Teams needing scheduling or CRM connections may also benefit.
What it does well
- 24/7 human and AI coverage
- Custom call routing and multiple numbers
- Appointment scheduling and payment handling
- Voicemail transcription
- 7-day trial
What to know first
- No free plan
- Cancellation requires 30 days’ notice
- Usage plans carry monthly charges
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Local phone number | billed monthly · 200 landline minutes · 200 mobile minutes | £10 a month |
| Regional or national phone number | billed monthly · 200 landline minutes · 200 mobile minutes | £12 a month |
| Freephone number | billed monthly · 0808 freephone number · Clever Numbers app | £15 a month |
| 50 minutes | $165/mo · 50 minutes · Extra minutes $2.28 | $165 a month |
| 100 calls | $199/mo · 100 calls · Extra calls $2.19 | $199 a month |
| 100 minutes | $265/mo · 100 minutes · Extra minutes $2.12 | $265 a month |
| 200 minutes | $422/mo · 200 minutes · Extra minutes $1.91 | $422 a month |
| 250 calls | $435/mo · 250 calls · Extra calls $1.89 | $435 a month |
The first 8 of 11 plans, as moneypenny.com lists them, read 20 Sept 2026. The maker's own page has the final word. Every plan
Verdict
Moneypenny combines receptionists, AI call flows, routing, scheduling and CRM connectivity. The 7-day trial offers an entry point, while paid plans and cancellation notice should be considered when budgeting.
Facts from Moneypenny's own pages
- AI receptionist
- The AI Receptionist follows pre-agreed call flows and can escalate calls to real people. · moneypenny.com, 12 Oct 2026
- AI tools
- Moneypenny says its proprietary MessageMaker drafts call summaries for sharing, while its AI tools surface information and support conversations. · moneypenny.com, 12 Oct 2026
- API
- The API can send call date, caller name and company, caller number, action taken, staff member name, and message details to a customer system with an open API. · moneypenny.com, 12 Oct 2026
- Business numbers
- multiple · moneypenny.com, 20 Sept 2026
- Call handling
- Receptionists can answer and transfer calls, forward messages, qualify inquiries, take payments, manage appointments, and update CRM systems. · moneypenny.com, 12 Oct 2026
- Call routing
- custom · moneypenny.com, 20 Sept 2026
- Company history
- Moneypenny says it began in 2000, when it hired its first personal assistant to take calls for local clients in Wrexham. · moneypenny.com, 12 Oct 2026
- CRM integrations
- Moneypenny says it offers native integrations, third-party connectors such as Zapier, and direct links to connect customer systems. · moneypenny.com, 12 Oct 2026
- Founded
- 2000 · moneypenny.com, 24 Sept 2026
- Free plan
- No · moneypenny.com, 20 Sept 2026
- Headquarters
- Wrexham, Wales, United Kingdom · moneypenny.com, 24 Sept 2026
- Human answering
- Phone answering plans include a Moneypenny Receptionist briefed by the customer, tailored call instructions, and appointment scheduling into the customer’s calendar. · moneypenny.com, 12 Oct 2026
- Industries
- The company lists legal, real estate, home services, finance, healthcare, and franchise businesses among the industries it serves. · moneypenny.com, 12 Oct 2026
- Pricing terms
- The pricing page says plans have no contracts and its FAQ says cancellation requires 30 days’ notice, effective from the next billing date. · moneypenny.com, 12 Oct 2026
- Service
- Moneypenny provides phone answering with people, AI, or a combination of both, with 24/7 coverage. · moneypenny.com, 12 Oct 2026
- US headquarters
- Moneypenny lists its US headquarters at 2915 Premiere Pkwy, Suite 200B, Duluth, GA 30097, United States. · moneypenny.com, 12 Oct 2026
- Voicemail transcription
- Yes · moneypenny.com, 20 Sept 2026
- Web access
- The pricing page lists mobile app and dashboard access, and the pricing feature list includes online dashboard management. · moneypenny.com, 12 Oct 2026
Where Moneypenny stands on Freedom251
- Virtual Receptionist Services#34 of 36
- Business Phone Systems#158 of 167