Freedom251 › Virtual Receptionist Services
Smith.ai
What Smith.ai is
Smith.ai provides live virtual receptionists who answer calls around the clock, screen callers, and qualify leads. Receptionists follow custom call flows for matter screening, existing-client requests, referrals, conflict checks, and lead qualification. They can schedule consultations on a customer’s calendar and transfer calls with context to the appropriate team member. Smith.ai says calls are handled in English and Spanish. With customer opt-in, calls can be recorded and transcribed, and summaries can be sent by email, text, or Slack. Native integrations named by the service include Clio, MyCase, Lawmatics, and Filevine, while Smith.ai says it connects to 7,000+ tools. It states that call data is encrypted and not shared with other customers. Billing is month to month by call, with no setup fees or long-term contracts. The Starter plan costs $300 a month for 30 calls and one free transfer destination; extra calls cost 11.50 USD each.
Who it suits
It is aimed at law firms and businesses in home services, software and SaaS, finance, and medical and wellness. It suits teams needing human call answering, qualification, scheduling, and routing.
What it does well
- Live receptionists answer calls 24/7
- Custom screening and qualification call flows
- Calendar booking and contextual transfers
- English and Spanish answering
- Month-to-month billing by call
What to know first
- No free plan or free trial
- Receptionists do not provide legal advice
- Starter includes only 30 calls
- Additional Starter calls cost 11.50 USD each
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Pro | $2,100 / month · 300 calls · 10 free transfer destinations · $8.50/call over 300 | $2,100 a month |
| Starter | $300 / month · 30 calls · 1 free transfer destination · $11.50/call over 30 | $300 a month |
| Basic | $810 / month · 90 calls · 2 free transfer destinations · $10.50/call over 90 | $810 a month |
| Enterprise | Custom; ask about enterprise pricing · Custom transfer destinations · price adjusted based on your needs | On request |
As smith.ai lists them, read 4 Oct 2026. The maker's own page has the final word.
Verdict
Smith.ai offers human call handling with qualification, scheduling, transfers, summaries, and business integrations. Its per-call monthly billing and included-call limits should be checked against expected call volume.
Facts from Smith.ai's own pages
- Billing
- The service is month to month, bills by call rather than minute, and the pricing page states there are no setup fees or long-term contracts. · smith.ai, 4 Oct 2026
- Call records
- Call recording and transcription are available with customer opt-in, and call summaries can be sent by email, text, or Slack. · smith.ai, 4 Oct 2026
- Company
- Smith.ai says it was founded to help business owners succeed and builds its technology in-house based on customer feedback. · smith.ai, 4 Oct 2026
- Founded
- 2015 · smith.ai, 28 Sept 2026
- Intake
- Receptionists use custom call flows for matter screening, existing-client requests, referrals, conflict checks, and lead qualification. · smith.ai, 4 Oct 2026
- Integrations
- Smith.ai names Clio, MyCase, Lawmatics, and Filevine among its native integrations and says it connects to 7,000+ tools. · smith.ai, 4 Oct 2026
- Languages
- Smith.ai says its receptionists handle calls in English and Spanish. · smith.ai, 4 Oct 2026
- Scheduling and transfers
- The service books consultations on the customer's calendar and routes calls with context to the appropriate team member. · smith.ai, 4 Oct 2026
- Security
- Smith.ai says call data is encrypted, is not shared with other Smith.ai customers, and flows into the firm's practice management system. · smith.ai, 4 Oct 2026
- Service
- Smith.ai provides live virtual receptionists who answer calls 24/7, screen callers, and qualify leads. · smith.ai, 4 Oct 2026
- Service limits
- Virtual receptionist plans are answered by real people; receptionists do not provide legal advice or interpret a caller's legal matter. · smith.ai, 4 Oct 2026
- Spam blocking
- Smith.ai says it automatically blocks over 20 million known spam and robocall numbers for free. · smith.ai, 4 Oct 2026
- Support and setup
- Smith.ai describes a dedicated onboarding process and says setup takes about 15 minutes after the customer provides call handling instructions. · smith.ai, 4 Oct 2026
- Typical customers
- Smith.ai presents the service for law firms and lists other industries including home services, software and SaaS, finance, and medical and wellness. · smith.ai, 4 Oct 2026
Where Smith.ai stands on Freedom251
- Virtual Receptionist Services#35 of 36