Right Inbox

Overview

Right Inbox is a Gmail-focused productivity extension for tracking messages, scheduling delivery, and automating follow-ups. It is most useful to sales and marketing users running personalized outreach, or to Gmail users who need dependable reminders and recurring sends. The main trade-off is scale: the free plan permits only five emails per month, while campaign and CRM functions sit behind paid plans.

Founded in 2014, Right Inbox runs as an extension and on macOS and the web. Chrome, Safari, and Firefox are supported, and Safari setup goes through the Mac App Store before opening Gmail. The company says more than 250,000 professionals use the product.

Key features

Send Later separates composition from delivery, letting users write at a convenient time and schedule messages for when recipients are more likely to read them. Open, reply, and click tracking, with real-time alerts, gives outreach teams a practical signal of engagement rather than leaving them to guess whether a message was seen.

Mail merge is designed for customizable cold-email campaigns, making Right Inbox more relevant to sales and marketing than a simple send-later add-on. Email Sequences can send follow-ups when the first message is not opened or answered, while Recurring Emails automate daily, weekly, or monthly messages. Reminders, templates, GIFs, and inbox pause round out the Gmail workflow.

CRM synchronization connects important email threads with Pipedrive, Salesforce, HubSpot, Zoho, Highrise, Zapier, Greenhouse, SugarCRM, Nutshell, OnePageCRM, and any CRM that supports smart BCC email sync. That is a meaningful advantage for teams already using one of those systems, but the integration is not part of the free tier.

Right Inbox says it cannot access a Gmail password and authorizes through Google OpenID/OAuth2 protocols. It also states that Google API information is handled under Google's API Services User Data Policy and Limited Use requirements. Payment details are not collected or stored by Right Inbox; third-party processing follows PCI-DSS standards. Support is available through a Help Center contact form, with responses usually within 24 hours.

Pricing

The Limited plan is free, for solo use, and can be upgraded at any time. It allows five emails per month, up to five templates and five signatures. Mail merge, Email Sequences, CRM integration, and priority customer support are excluded. That makes it suitable for occasional personal tracking or a cautious evaluation, not sustained outreach.

Professional costs $9.95 a month, billed monthly, with per-user pricing and unlimited features. It is the sensible fit for an individual who needs regular campaigns, automated follow-ups, or CRM syncing. Right Inbox also advertises paid access from $7.95 per user a month when billed annually, so the billing term matters when comparing the headline rates.

Team costs $19.95 a month, billed monthly, and includes unlimited team members and unlimited features. It is aimed at organizations that need shared access across a group rather than a single seat. The cheaper Limited plan gives up the core campaign and CRM tools; the paid plans remove those feature caps.

Platforms

Right Inbox supports Gmail through Chrome, Safari, and Firefox, with extension, macOS, and web availability. The product is therefore a fit for Gmail-centered workflows rather than a general-purpose, multi-provider email client.

Who it's for

Choose Right Inbox if your work is in Gmail and you need tracking plus scheduled delivery, conditional follow-ups, recurring messages, and CRM synchronization. Professional suits a solo sales or marketing operator; Team is the more natural choice when multiple users need the full feature set. Users sending only a handful of messages may manage on Limited, but the five-email allowance is too restrictive for most active outreach.

Pros and cons

• Pros: combines open, reply, and click tracking with real-time alerts; supports scheduled, recurring, and sequence-based follow-ups; connects with a broad set of named CRMs and smart-BCC systems; offers browser, macOS, and web access.
• Cons: the free plan allows only five emails monthly; mail merge, sequences, and CRM integration require payment; free users are limited to five templates and five signatures; Gmail is the supported email client.

Alternatives

For a broader comparison of tracking tools, see Email Tracking Software; for scheduling-focused options, see Email Scheduling Software; sales teams can compare Sales Email Tracking Software.

Mailbutler Smart Assistant is worth considering if you need Android, iOS, Linux, Windows, macOS, web, and extension support alongside a freemium plan. Pick Mailtrack when unlimited tracked emails on its free plan matter more than Right Inbox's broader automation. Boomerang suits users wanting Gmail send-later and reminders, with a free Basic plan offering 10 message credits monthly. Mixmax is an alternative for sequence-oriented outreach, with its free plan allowing 20 tracked emails and up to 50 sequence recipients per month. KudosCRM is a broader CRM option with a free tier for up to three users and 1,000 contacts. Relate Engage provides a free team plan with up to three sequences. Streak is a Gmail-based CRM alternative whose free plan includes 50 mail-merge sends per day. Yesware offers basic open and attachment tracking with a free plan capped at 10 campaign recipients monthly.

Verdict

Right Inbox is a strong choice for Gmail-based sales and marketing users who want tracking, scheduling, automated follow-ups, and CRM synchronization in one workflow. Its principal reason to choose it is the combination of engagement signals and outreach automation; its principal reason to look elsewhere is the extremely small free allowance and the paid-only campaign and CRM features.