Freedom251 › Shared Inbox Software
Keeping
What Keeping is
Keeping turns Gmail and Google Workspace into a shared inbox and help desk where teams handle customer emails as tickets. Users can assign, track, prioritize, and resolve messages inside Gmail, with internal notes, ticket statuses, teammate assignment, and collision detection. Shared drafts are available on Advanced and HIPAA plans. Workflows can automatically assign, tag, prioritize, and process incoming mail: Essentials includes two workflows, while Advanced and HIPAA include unlimited workflows. Reporting covers agent performance and mailbox response metrics; advanced reports and CSV export are included on Advanced and HIPAA. Listed integrations include Shopify, WooCommerce, Salesforce, Slack, Zapier, HubSpot, Asana, ClickUp, Jira, Shortcut, Linear, and monday.com. The Zapier connection sends ticket data from Keeping to other tools, but cannot create or update Keeping tickets. Keeping works exclusively with Gmail, Google Workspace, and G Suite. Its extension is compatible with Chrome and Safari, and its mobile-friendly portal can be used on iPhone and Android. Essentials starts at $14 per user per month billed annually, with a 14-day trial and no free plan.
Who it suits
Keeping suits teams handling customer support, HR, or IT email in Gmail or Google Workspace. The maker recommends Essentials for small teams and Advanced for higher volumes; the HIPAA plan is intended for organizations requiring a signed BAA.
What it does well
- Assign and track email tickets inside Gmail.
- Collision detection and internal notes support collaboration.
- Automation workflows process incoming email.
- Advanced and HIPAA include unlimited workflows.
- 14-day trial; mobile-friendly portal for iPhone and Android.
What to know first
- No free plan.
- Works exclusively with Gmail, Google Workspace, and G Suite.
- Essentials has a two-user minimum and two shared mailboxes.
- Zapier cannot create or update Keeping tickets.
Limits
Essentials is limited to up to 10 agents, two shared mailboxes and two workflows, with a 2-user minimum. Advanced and HIPAA include unlimited agents, shared mailboxes and workflows; the HIPAA plan includes a signed BAA.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Essentials | $14 per user per month, billed annually; $19 billed monthly · 2-user minimum · up to 10 agents · 2 shared mailboxes · 2 workflows | $14 a month |
| Advanced | $24 per user per month, billed annually; $29 billed monthly · 2-user minimum · unlimited agents · unlimited shared mailboxes · unlimited workflows | $24 a month |
| HIPAA | $49 per user per month, billed annually; $59 billed monthly · 2-user minimum · unlimited agents · unlimited shared mailboxes · signed BAA | $49 a month |
As keeping.com lists them, read 7 Oct 2026. The maker's own page has the final word.
Getting started
- Visit Keeping's website.
- Start the 14-day trial.
- Choose a plan; Essentials starts at $14 per user per month billed annually, with a 2-user minimum.
- Use Keeping with Gmail, Google Workspace or G Suite.
- Use the Chrome extension with Chrome or Safari, or access the mobile-friendly portal on iPhone or Android.
Verdict
Keeping adds ticket workflows, collaboration, automation, and reporting to Gmail-based team email. Check the plan limits and Gmail requirement, and note that Zapier sends data out but cannot create or update tickets.
Questions
How much does Keeping cost?
Essentials is $14 per user per month billed annually or $19 per user per month billed monthly. Advanced is $24 billed annually or $29 billed monthly, and HIPAA is $49 billed annually or $59 billed monthly. Each plan has a 2-user minimum.
Is there a free plan or trial?
There is no free plan. Keeping offers a 14-day trial.
Which email platforms does Keeping support?
Keeping works exclusively with Gmail, Google Workspace and G Suite.
Does Keeping have a HIPAA plan?
Yes. The HIPAA plan includes full HIPAA compliance and an executed BAA.
Can Zapier create Keeping tickets?
No. Zapier can send ticket data from Keeping to other tools, but creating or updating tickets in Keeping through Zapier is not supported.
Which integrations are listed?
Keeping lists Shopify, WooCommerce, Salesforce, Slack, Zapier, HubSpot, Asana, ClickUp, Jira, Shortcut, Linear and monday.com.
Facts from Keeping's own pages
- Analytics
- Reporting includes agent performance and mailbox response metrics, with advanced reports and CSV export on Advanced and HIPAA. · keeping.com, 7 Oct 2026
- Automation
- Workflows can automatically assign, tag, prioritize, and process incoming email; Essentials includes two workflows and Advanced and HIPAA include unlimited workflows. · keeping.com, 7 Oct 2026
- Browser and Gmail requirement
- Keeping works exclusively with Gmail, Google Workspace, and G Suite; its Chrome extension is compatible with Chrome and Safari. · keeping.com, 7 Oct 2026
- Collaboration
- Features include internal notes, collision detection, ticket statuses, teammate assignment, and shared drafts on Advanced and HIPAA plans. · keeping.com, 7 Oct 2026
- Company
- Keeping says it was founded in 2016 and is based in Brooklyn, New York. · keeping.com, 7 Oct 2026
- Headquarters
- Brooklyn, New York, United States · keeping.com, 28 Sept 2026
- HIPAA plan
- The HIPAA plan includes full HIPAA compliance and an executed BAA; the maker describes it as intended for organizations requiring a signed BAA. · keeping.com, 7 Oct 2026
- Integrations
- The maker lists Shopify, WooCommerce, Salesforce, Slack, Zapier, HubSpot, Asana, ClickUp, Jira, Shortcut, Linear, and monday.com integrations. · keeping.com, 7 Oct 2026
- Intended teams
- The maker recommends Essentials for small teams and Advanced for higher volumes, and describes use cases including customer support, HR, and IT or tech support. · keeping.com, 7 Oct 2026
- Mobile access
- Keeping provides a mobile-friendly portal that its pricing page says can be used on iPhone and Android devices. · keeping.com, 7 Oct 2026
- Product
- Keeping turns Gmail and Google Workspace into a shared inbox and help desk for team email. · keeping.com, 7 Oct 2026
- Security
- Keeping states that it is SOC 2 Type II certified, hosts its infrastructure on Google Cloud in the United States, encrypts customer data at rest, and uses Google authentication. · docs.keeping.com, 7 Oct 2026
- Support
- Essentials includes email support, while the HIPAA plan includes a dedicated account manager. · keeping.com, 7 Oct 2026
- Ticket workflow
- Teams can assign, track, prioritize, and resolve customer emails as tickets inside Gmail. · keeping.com, 7 Oct 2026
- Zapier limitation
- Keeping's Zapier integration sends ticket data from Keeping to other tools; its documentation says creating or updating tickets in Keeping through Zapier is not currently supported. · docs.keeping.com, 7 Oct 2026
Where Keeping stands on Freedom251
- Shared Inbox Software#16 of 30