Helpwise

Name: Helpwise
Price: 12 USD

Web · Android · iPhone · paid plans from $1/mo

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Freedom report

Two barsScore 5.2

Free tierNo free tier on record
Open codeNo open-source code on record
Runs widely3 of 6 device platforms
DocumentedPlans, terms and facts published

Helpwise is ranked #13 of 30 in shared inbox software on Freedom251. It runs on Android, iOS, Web. There is no free plan. A free trial is offered. Paid plans start at $1/mo.

Helpwise plans and pricing

All plans

Standard $12/yr Annually Minimum 2, maximum 10 users · 3 shared inboxes · 15 saved replies · email, live chat and Facebook helpwise.io · 29 Sept 2026

Standard $15/mo Monthly Minimum 2, maximum 10 users · 3 shared inboxes · 15 saved replies · email, live chat and Facebook helpwise.io · 29 Sept 2026

Premium $23/yr Annually Minimum 2 users · 10 shared inboxes · 25 automation rules · advanced analytics · all integrations helpwise.io · 29 Sept 2026

Premium $29/mo Monthly Minimum 2 users · 10 shared inboxes · 25 automation rules · advanced analytics · all integrations helpwise.io · 29 Sept 2026

Advanced $39/yr Annually Minimum 3 users · 30 shared inboxes · unlimited automation rules · SLA rules · priority support · SSO helpwise.io · 29 Sept 2026

Advanced $49/mo Monthly Minimum 3 users · 30 shared inboxes · unlimited automation rules · SLA rules · priority support · SSO helpwise.io · 29 Sept 2026

Compared on shared inbox software

Free plan: No
Paid from: $12/user/mo
Shared mailboxes: 3
Internal comments: Yes
Collision detection: Yes
Assignment automation: Yes
Mail platforms: gmail and outlook
Mobile apps: Yes

Best Helpwise alternatives

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The record

Product: Helpwise describes itself as a customer communications tool for growing teams to reply to customer conversations and manage workload in a smart, automated way.
Universal inbox: The Universal Inbox brings customer queries from multiple channels into one place.
Team collaboration: Users can mention teammates in conversation notes, assign conversations, share drafts, and use collision detection to see when another person is replying to the same thread.
Automation: Custom rules can automate query delegation, tagging, and replies, and Smart Assign supports round-robin, load-balancing, or random assignment.
Integrations: The integration directory lists Gmail, Microsoft Office 365/Outlook, WhatsApp, Facebook, Instagram, Twilio, HubSpot, Zapier, Pipedrive, and Shopify among its integrations.
Custom apps: Helpwise says users can connect an internal app and view its data in Helpwise, and can create custom inboxes for communication channels using its APIs.
Security: The security page says data in transit is encrypted using HTTPS and uploaded files, email content, message metadata, and backups are encrypted at rest.
Hosting: Helpwise says it is hosted on Amazon Web Services and uses Amazon RDS for its database.
Security testing: Helpwise says it conducts periodic third-party manual penetration tests and that reports can be requested by email.
Support: The pricing comparison lists same-day email response for all three plans and live-chat support for Premium and Advanced.
Plan limits: Standard includes three shared inboxes and 15 saved replies, Premium includes 10 shared inboxes and 25 automation rules, and Advanced includes 30 shared inboxes and unlimited automation rules.
Mobile access: The pricing page FAQ says Helpwise is available as a web app and on Android and iOS devices.
Founded: 2019
Headquarters: Palo Alto, California, United States
Price from: $1/mo

Where it ranks on Freedom251

Best Shared Inbox Software in 2026#13 of 30

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Sources

helpwise.io/pricing· checked 29 Sept 2026
helpwise.io/features/· checked 29 Sept 2026
helpwise.io/integrations/· checked 29 Sept 2026
helpwise.io/security/· checked 29 Sept 2026
helpwise.io· checked 28 Sept 2026