Freedom251 › Email Collaboration Software
Helpwise
What Helpwise is
Helpwise is a customer communications tool for teams that need to handle conversations from multiple channels in one Universal Inbox. Teammates can assign threads, mention one another in notes, share drafts, and use collision detection to see when someone else is responding. Custom rules automate delegation, tagging, and replies, while Smart Assign distributes conversations by round-robin, load-balancing, or random assignment. Listed integrations include Gmail, Outlook, WhatsApp, Facebook, Instagram, Twilio, HubSpot, Zapier, Pipedrive, and Shopify. Teams can connect an internal app or use APIs to create custom channel inboxes. Helpwise is available on web, Android, and iOS. Its security information says HTTPS encrypts data in transit, while uploaded files, email content, message metadata, and backups are encrypted at rest. Plans start at $12/user/mo billed annually, and a seven-day trial is available; there is no free plan. Monthly plans list Standard at $15 a month, Premium at $29 a month, and Advanced at $49 a month, with different inbox, user, and automation limits.
Who it suits
Helpwise suits teams handling many customer queries that need multiple people to access or respond to conversations. The listed team types include customer success, finance, HR, procurement, support, sales, and operations.
What it does well
- Brings queries from multiple channels into one inbox
- Collision detection helps avoid duplicate replies
- Rules and Smart Assign automate routing and replies
- Available on web, Android, and iOS
- Lists integrations including Gmail, Outlook, WhatsApp, and Shopify
What to know first
- No free plan is listed
- Standard has three shared inboxes and 15 saved replies
- Standard allows two to ten users
- A seven-day trial is available
Limits
Standard includes three shared inboxes and 15 saved replies. Premium includes 10 shared inboxes and 25 automation rules; Advanced includes 30 shared inboxes and unlimited automation rules. Standard allows two to 10 users, Premium has a two-user minimum, and Advanced has a three-user minimum.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Standard | Monthly · Minimum 2, maximum 10 users · 3 shared inboxes · 15 saved replies · email, live chat and Facebook | $15 a month |
| Premium | Monthly · Minimum 2 users · 10 shared inboxes · 25 automation rules · advanced analytics · all integrations | $29 a month |
| Advanced | Monthly · Minimum 3 users · 30 shared inboxes · unlimited automation rules · SLA rules · priority support · SSO | $49 a month |
As helpwise.io lists them, read 29 Sept 2026. The maker's own page has the final word.
Getting started
- Visit the Helpwise website.
- Start the seven-day trial.
- Choose a monthly plan: Standard, Premium, or Advanced.
- Connect supported services such as Gmail, Outlook, or another listed integration.
- Use the web app or access Helpwise on Android or iOS.
Verdict
Helpwise combines a shared inbox with team collaboration, assignment automation, and a broad integration directory. Review the plan’s user, inbox, and automation limits before choosing a tier.
Questions
Does Helpwise have a free plan or trial?
There is no free plan. A seven-day trial is available.
What does Helpwise cost?
The pricing note says from $12/user/mo billed annually. The listed Standard, Premium, and Advanced plans are $15.00, $29.00, and $49.00 per month, respectively.
Which platforms can I use?
Helpwise is available as a web app and on Android and iOS.
Which services does it integrate with?
Its directory lists Gmail, Microsoft Office 365/Outlook, WhatsApp, Facebook, Instagram, Twilio, HubSpot, Zapier, Pipedrive, and Shopify, among others.
What are the plan limits?
Standard has three shared inboxes and 15 saved replies. Premium has 10 inboxes and 25 automation rules; Advanced has 30 inboxes and unlimited automation rules.
What security measures does Helpwise describe?
Helpwise says it encrypts data in transit using HTTPS and encrypts uploaded files, email content, message metadata, and backups at rest. It also says it conducts periodic third-party manual penetration tests.
Facts from Helpwise's own pages
- Automation
- Custom rules can automate query delegation, tagging, and replies, and Smart Assign supports round-robin, load-balancing, or random assignment. · helpwise.io, 29 Sept 2026
- Best-fit teams
- Helpwise says it suits teams receiving many customer queries where multiple team members need to reply to or access the conversations, and names customer success, finance, HR, procurement, support, sales, and operations teams. · helpwise.io, 29 Sept 2026
- Custom apps
- Helpwise says users can connect an internal app and view its data in Helpwise, and can create custom inboxes for communication channels using its APIs. · helpwise.io, 29 Sept 2026
- Founded
- 2019 · helpwise.io, 28 Sept 2026
- Headquarters
- Palo Alto, California, United States · helpwise.io, 28 Sept 2026
- Hosting
- Helpwise says it is hosted on Amazon Web Services and uses Amazon RDS for its database. · helpwise.io, 29 Sept 2026
- Integrations
- The integration directory lists Gmail, Microsoft Office 365/Outlook, WhatsApp, Facebook, Instagram, Twilio, HubSpot, Zapier, Pipedrive, and Shopify among its integrations. · helpwise.io, 29 Sept 2026
- Mobile access
- The pricing page FAQ says Helpwise is available as a web app and on Android and iOS devices. · helpwise.io, 29 Sept 2026
- Plan limits
- Standard includes three shared inboxes and 15 saved replies, Premium includes 10 shared inboxes and 25 automation rules, and Advanced includes 30 shared inboxes and unlimited automation rules. · helpwise.io, 29 Sept 2026
- Product
- Helpwise describes itself as a customer communications tool for growing teams to reply to customer conversations and manage workload in a smart, automated way. · helpwise.io, 29 Sept 2026
- Security
- The security page says data in transit is encrypted using HTTPS and uploaded files, email content, message metadata, and backups are encrypted at rest. · helpwise.io, 29 Sept 2026
- Security testing
- Helpwise says it conducts periodic third-party manual penetration tests and that reports can be requested by email. · helpwise.io, 29 Sept 2026
- Support
- The pricing comparison lists same-day email response for all three plans and live-chat support for Premium and Advanced. · helpwise.io, 29 Sept 2026
- Team collaboration
- Users can mention teammates in conversation notes, assign conversations, share drafts, and use collision detection to see when another person is replying to the same thread. · helpwise.io, 29 Sept 2026
- Universal inbox
- The Universal Inbox brings customer queries from multiple channels into one place. · helpwise.io, 29 Sept 2026
Where Helpwise stands on Freedom251
- Email Collaboration Software#17 of 35
- Shared Inbox Software#15 of 30