Emailgistics

What Emailgistics is

Emailgistics adds shared-mailbox assignment, workflow automation, SLA monitoring and reporting to Microsoft 365 inside Outlook. Teams can route messages using mailbox, sender, keywords, categories, business hours or staff availability. Collaboration features include message ownership, collision prevention, internal notes and conversation history. Workflow tools support custom rules, tagging, automatic routing, follow-up reminders and AI-suggested replies. The service tracks response targets and provides alerts and reports on response times, SLA compliance, backlogs, workloads and performance trends. Emailgistics says messages remain in Microsoft 365 while it stores metadata such as message IDs, dates, subject lines and email headers for analytics. It says it has SOC 2 Type II certification and identifies itself as GDPR- and HIPAA-compliant. Starter, Pro and Enterprise plans are listed, but prices are not provided. Plans include technical support, a Success Manager, onboarding and training, and learning lessons. A personalized demo precedes a 14-day Pro trial that requires no credit card. Emailgistics is available on web and Windows and was founded in 2018 in Oakville, Ontario, Canada.

Who it suits

Emailgistics is aimed at customer service, sales, operations and IT teams managing shared Microsoft 365 inboxes. It suits teams that want assignment, collaboration and response tracking within Outlook.

Limits

There is no free plan. The Pro trial lasts 14 days and follows a personalized demo; the Starter plan lists basic assignment and workflow rules, while advanced tools and SLA reporting are listed for Pro.

Getting started

1. Visit emailgistics.com and request a personalized demo.
2. Choose from Starter, Pro, or Enterprise.
3. After the demo, start the 14-day Pro trial; it requires no credit card.
4. Use the service on the web or Windows with Microsoft 365 inside Outlook.
5. Arrange complimentary onboarding and training, included with plans.

Verdict

Emailgistics brings assignment, workflow and SLA tools into Outlook shared mailboxes. Teams seeking a traditional help desk ticketing system should note that Emailgistics describes its product as shared mailbox management instead.