Drag is a shared inbox for teams handling customer email in Gmail, available inside Gmail or through the Drag web app. Teammates can organize messages on boards, assign work, add notes and shared drafts, and use collision detection to coordinate replies. Drag also brings email, WhatsApp, live chat in early access, and a help center into one queue. Its Varley AI features include Copilot, Agents, Intelligence, and email assists; AI is included in Plus and Pro, while Starter can add AI credits. Integrations include Google Workspace services and WhatsApp, more than 5,000 apps through Zapier, a REST API, and an MCP server. Plans allow unlimited users without a seat minimum. Starter includes up to 10 automation rules and a three-month reporting window; Plus and Pro provide unlimited rules and longer reporting windows. Pricing starts at $12/user/mo billed annually, and a seven-day trial includes Pro features without requiring a credit card.
Who it is for
Drag suits teams of up to 200 people working in Gmail and Google Workspace, including support, sales, operations, IT, and HR teams. It is for groups that need to coordinate customer conversations and work across several channels.
What is good
- Shared boards, assignments, notes, and drafts
- Collision detection helps coordinate replies
- Email, WhatsApp, and help center in one queue
- Unlimited users with no seat minimum
- Seven-day trial includes Pro features
What to know first
- No free plan
- Live chat is in early access
- Starter has up to 10 automation rules
Verdict
Drag combines shared Gmail workflows with additional channels and AI features. Check the plan limits and pricing structure to see whether they fit your team.
Drag plans and pricing
All plansCompared on AI email assistants
- Free plan
- No
- Paid from
- $12/user/mo
