Freedom251 › Shared Inbox Software
Loop Email
What Loop Email is
Loop Email is a team email and customer operations platform centered on shared inboxes for customer and internal conversations. Teams can assign conversation owners, mention colleagues, send direct messages, and chat privately on email threads. Shared and personal rules, SLA reminders, notifications, shared templates, collision detection, and round-robin or workload assignment help organize response work. Loop connects with Gmail, Outlook, Exchange, and IMAP, and provides customizable reports with team productivity metrics. It runs on Android, iOS, macOS, web, and Windows. Paid plans are billed monthly: Starter costs $18.75 per user/month, requires at least three users, and includes three shared inboxes. Pro costs $375 per user/month, requires 10 users, and includes 10 shared inboxes. A 14-day trial requires no credit card, and charges start only after subscribing to a paid plan.
Who it suits
Loop suits teams managing customer or internal email together, including agencies, ecommerce, logistics, finance, IT services, travel, and enterprise teams. The minimum user counts and inbox allocations make plan fit worth checking before subscribing.
What it does well
- Supports Gmail, Outlook, Exchange, and IMAP.
- Conversation owners, mentions, and private thread chat.
- Rules, SLA reminders, and workload assignment.
- Productivity reports can be customized and automated.
- Available on mobile, desktop, and web.
What to know first
- No free plan is listed.
- Starter requires at least three users.
- Pro requires 10 users.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Starter | monthly; per user/month; minimum 3 users · 3 shared inboxes · email channels · basic email reports · in-app support | $18.75 a month |
| Pro | monthly; per user/month; minimum 10 users · 10 shared inboxes · email channels · automated workflow rules · personalized reports · in-app support | $375 a month |
| Enterprise | monthly; per person/month; minimum 30 users · 10+ shared inboxes (pay per additional) · email channels · automated workflow rules · custom reports · dedicated support · custom migration | On request |
As intheloop.io lists them, read 2 Oct 2026. The maker's own page has the final word.
Verdict
Loop brings shared inboxes, team collaboration, workflow rules, and response tools into one email platform. Check the user minimums and plan details against your team's needs before choosing a tier.
Facts from Loop Email's own pages
- Collaboration
- Teams can assign conversation owners, mention teammates, use direct messages, and chat privately on email threads. · intheloop.io, 2 Oct 2026
- Company history
- The company’s timeline identifies 2018 as the year it launched Loop Email, following products named 4th Office Premium in 2014 and 4th Office in 2016. · intheloop.io, 2 Oct 2026
- Customer response tools
- Features include shared templates, collision detection, round robin and workload assignment, and SLA notifications. · intheloop.io, 2 Oct 2026
- Email providers
- The product says it connects to email providers including Gmail, Outlook, Exchange, and IMAP. · intheloop.io, 2 Oct 2026
- Encryption
- The privacy policy says data in transit is protected with HTTPS/TLS 1.2 and describes encryption using AES_128_GCM. · intheloop.io, 2 Oct 2026
- Headquarters
- Ljubljana, Slovenia · intheloop.io, 28 Sept 2026
- Intended teams
- The company describes Loop as an email management app for teams and presents use cases for agencies, ecommerce, logistics, finance, IT services, travel, and enterprise. · intheloop.io, 2 Oct 2026
- Maker
- The privacy policy identifies Nito d.o.o. as the provider of Loop Email applications and services. · intheloop.io, 2 Oct 2026
- Plan limits
- Starter requires at least 3 users and includes 3 shared inboxes; Pro requires 10 users and includes 10 shared inboxes; Enterprise requires 30 users and includes 10 or more inboxes with additional inboxes charged separately. · intheloop.io, 2 Oct 2026
- Privacy and infrastructure
- Loop says it stores data using AWS, uses OAuth 2.0 where supported, and stores credentials in Microsoft Azure Key Vault when OAuth is unavailable. · intheloop.io, 2 Oct 2026
- Product
- Loop is a team email and customer operations platform with shared inboxes for managing customer and internal conversations. · intheloop.io, 2 Oct 2026
- Reporting
- Loop provides customizable and automated reports with team productivity metrics. · intheloop.io, 2 Oct 2026
- Security
- Loop says its security approach follows practices such as ISO 27001 and includes regular third-party penetration testing. · intheloop.io, 2 Oct 2026
- Support
- Starter and Pro list in-app support, while Enterprise lists dedicated support; the site also links to a help center and offers demos. · intheloop.io, 2 Oct 2026
- Trial
- The 14-day free trial does not require credit card information and charges begin only after subscribing to a paid plan. · intheloop.io, 2 Oct 2026
- Workflow automation
- Loop offers shared and personal rules to automate inbox workflows, plus SLA reminders and notifications. · intheloop.io, 2 Oct 2026
Where Loop Email stands on Freedom251
- Shared Inbox Software#17 of 30