Shared Inbox by Canary

What Shared Inbox by Canary is

Shared Inbox by Canary gives teams a place to organize and answer email together. Members can assign conversations, check their status, add internal comments, and use chat and mentions to coordinate replies. AI can route incoming messages to a team member by subject, answer recurring questions using uploaded help documents, and send follow-ups automatically. The product also includes ticket status and assignment, shared templates, issue tagging, thread merging, search, analytics, and CSAT. Teams can connect Gmail, Microsoft 365, or IMAP accounts. It is available on iOS, macOS, web, and Windows, and the company says setup takes 15 minutes without engineering work. Starter costs $10 a month, billed monthly, and includes one shared inbox and an AI chatbot with capacity for up to 100 training materials and 100 responses. Business costs $20 a month, billed monthly; Scale costs $30 a month, billed monthly. A 14-day trial is available, with no free plan. The privacy policy says data is encrypted in transit and at rest, access is role-based, and collected information is stored on company servers in Germany. It also says user data is not used to train generalized AI models.

Who it suits

Shared Inbox by Canary suits teams that handle email together and need message assignment, status tracking, and internal discussion. Starter is aimed at teams beginning with shared email, Business at customer support teams, and Scale at high-volume teams with compliance needs.

Limits

Starter's AI chatbot supports up to 100 training materials and 100 responses, and the plan includes one shared inbox. Business raises the chatbot capacities to 1,000 each; Scale raises them to 10,000 each.

Getting started

1. Visit https://shared-inbox.ai/.
2. Choose a plan; a 14-day trial is available.
3. Connect Gmail, Microsoft 365, or IMAP email.
4. Set up the shared inbox and assign conversations to team members.
5. Use the service on iOS, macOS, web, or Windows.

Verdict

Choose Shared Inbox by Canary if your team wants shared email, assignment, and AI assistance in one service. Starter covers core collaboration, while Business and Scale add higher chatbot capacities and more features. Teams needing more than one shared mailbox or a free plan should look elsewhere.