Freedom251 › Live chat software
HelpOnClick
by HelpOnClick
What HelpOnClick is
HelpOnClick is a paid customer communication service for websites and messaging channels. It combines live agent chat, a website chatbot, and visitor tracking, with access through web, Windows, macOS, iOS, and Android. The maker is HelpOnClick, founded in 2012 and headquartered in Plano, Texas, United States. A 30-day trial is available, but there is no free plan. The Free trial plan allows 100 chats per month for one operator, one department, and one website, with 30 days of history and no Virtual Agent. Silver allows 300 chats monthly, unlimited operators, three departments, one website, and 90 days of history, also without a Virtual Agent. Gold and Platinum provide unlimited chats, operators, and departments, lifetime history, and a Virtual Agent. Gold supports five websites, while Platinum supports ten. HelpOnClick lists 25 integrations and one included agent seat.
Who it suits
It suits website or messaging teams that need live support, chatbot responses, and visitor tracking. The plans accommodate single-site setups through organizations managing multiple websites and departments.
What it does well
- Supports live agent chat and website chatbot
- Includes visitor tracking
- Available across web, desktop, and mobile platforms
- Gold and Platinum include a Virtual Agent
- Offers lifetime chat history on higher plans
What to know first
- No free plan
- Free trial plan allows 100 chats monthly
- Silver excludes the Virtual Agent
- Only one included agent seat
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Free trial | 100 chats per month · 1 operator · 1 department · 1 website · 30 days chat history · No Virtual Agent | On request |
| Silver | 300 chats per month · Unlimited operators · 3 departments · 1 website · 90 days chat history · No Virtual Agent | On request |
| Gold | Unlimited chats · Unlimited operators · Unlimited departments · 5 websites · Lifetime chat history · Included Virtual Agent | On request |
| Platinum | Unlimited chats · Unlimited operators · Unlimited departments · 10 websites · Lifetime chat history · Included Virtual Agent | On request |
As helponclick.com lists them, read 19 Sept 2026. The maker's own page has the final word.
Verdict
HelpOnClick combines visitor tracking with live and automated chat across several platforms. Plan differences mainly concern chat volume, operators, departments, websites, history retention, and Virtual Agent access.
Facts from HelpOnClick's own pages
- Included agent seats
- 1 · helponclick.com, 19 Sept 2026
- Website chatbot
- Yes · helponclick.com, 19 Sept 2026
- Chat channels
- website+messaging · helponclick.com, 19 Sept 2026
- Founded
- 2012 · helponclick.com, 28 Sept 2026
- Free plan
- No · helponclick.com, 19 Sept 2026
- Headquarters
- Plano, Texas, United States · helponclick.com, 28 Sept 2026
- Listed integrations
- 25 · helponclick.com, 19 Sept 2026
- Live agent chat
- Yes · helponclick.com, 19 Sept 2026
- Visitor tracking
- Yes · helponclick.com, 19 Sept 2026
Where HelpOnClick stands on Freedom251
- Live chat software#56 of 94