Freedom251 › Live chat software
LibraryH3lp
by LibraryH3lp
What LibraryH3lp is
LibraryH3lp provides real-time chat, tickets, FAQ knowledge bases, email, and optional texting for libraries, educators, and nonprofits. Chat embeds in web pages and supports accessible interfaces, proactive invitations, guest forms, file sharing, and email transcripts. Browser tools provide live screensharing, annotated snapshots, and silent screencasts without downloads, plugins, or extensions. Tickets can start from forms, incoming email, or the ticket interface, then be assigned, tagged, routed through queues, and updated with internal notes. FAQ collections may be public or private, embedded, and populated by importing an existing knowledge base. Integrations include WordPress, Drupal, LibGuides, Blackboard, Moodle, Sakai, EBSCO, Summon, and ProQuest. Privacy controls include optional end-to-end encryption, disabled transcript storage by default, and customer control over long-term IP storage. Plans start at $280 a year, with a 90-day trial and no free plan. Platforms include web, Android, iOS, and API access.
Who it suits
It is aimed at libraries, nonprofits, educators, and organizations ranging from single libraries to collaborations and consortia. Buyers can choose chat, ticketing, FAQ, email, and optional texting capabilities.
What it does well
- Combines chat, tickets, FAQs, and email
- Browser screensharing needs no extensions
- Supports public or private FAQ knowledge bases
- Offers integrations with library and education systems
- Privacy controls include optional end-to-end encryption
What to know first
- No free plan
- Core starts at $280 a year
- Texting is limited to US and Canada
- Texting also charges 3¢ per message
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Core | annually; starting at $280 annually · Unlimited Chat, Sharing, Email, FAQ | $280 a year |
| Core Plus One | annually; starting at $490 annually · Unlimited Core + Tickets | $490 a year |
| Tickets Solo | annually; starting at $280 annually · Unlimited Tickets only | $280 a year |
| Texting Add-on | $4 per month PLUS 3¢ per text message; one-time activation fee also applies · Requires Core-backed annual subscription; available in US and Canada; prepaid text packages roll over year to year | $4 a month |
| Single Sign-on Add-on | Page lists $99; add to any annual subscription; billing interval not stated · SAML-based SSO; compatible with Shibboleth and most Active Directory implementations supporting SAML | $99, paid once |
As libraryh3lp.com lists them, read 12 Oct 2026. The maker's own page has the final word.
Verdict
LibraryH3lp combines customer communication and knowledge-base tools for library and education settings. Its plans separate chat, ticketing, and add-ons, with annual subscriptions forming the base for several options.
Facts from LibraryH3lp's own pages
- API
- The maker documents REST endpoints for account metadata and XMPP for chat, and lists a Python SDK for its REST API. · dev.libraryh3lp.com, 12 Oct 2026
- Backup staffing
- Optional backup coverage is provided and invoiced separately by partner Chatstaff, with schedules ranging from selected hours to 24/7/365. · libraryh3lp.com, 12 Oct 2026
- Chat
- Chat can be embedded in web pages and supports accessible interfaces, proactive invitations, guest entry forms, file sharing, and email transcripts. · libraryh3lp.com, 12 Oct 2026
- Company and founding
- LibraryH3lp first appeared in 2008 and is made by Nub Games, Inc., described as a small software company headed by Eric Sessoms. · libraryh3lp.com, 12 Oct 2026
- Encryption
- Optional end-to-end chat encryption is listed as a feature. · libraryh3lp.com, 12 Oct 2026
- FAQ
- FAQ knowledge bases can be public or private, embedded in web pages, and populated by importing an existing knowledge base. · libraryh3lp.com, 12 Oct 2026
- Founded
- 2008 · libraryh3lp.com, 28 Sept 2026
- Free plan
- No · libraryh3lp.com, 21 Sept 2026
- Headquarters
- Beech Mountain, North Carolina, United States · libraryh3lp.com, 28 Sept 2026
- Integrations
- The product says it works with CMSs including WordPress, Drupal, and LibGuides; LMSs including Blackboard, Moodle, and Sakai; and services including EBSCO, Summon, and ProQuest. · libraryh3lp.com, 12 Oct 2026
- Privacy controls
- Chat users need not provide personally identifying information, transcript storage is disabled by default, and customers can control long-term IP address storage. · libraryh3lp.com, 12 Oct 2026
- Product
- LibraryH3lp provides real-time customer chat, tickets, FAQ knowledge bases, email, and optional texting for libraries, educators, and nonprofits. · libraryh3lp.com, 12 Oct 2026
- Screensharing
- The browser-based sharing tools support live screensharing, annotated snapshots, and silent screencasts without special downloads, plugins, or extensions. · libraryh3lp.com, 12 Oct 2026
- Support
- The maker lists support by email at [email protected] and by phone at 877-844-5371 for US/Canada and 919-627-8223. · libraryh3lp.com, 12 Oct 2026
- Target users
- The maker says the service is used by libraries, nonprofits, and educators, and describes scaling from single libraries to collaborations and consortia. · libraryh3lp.com, 12 Oct 2026
- Tickets
- Tickets can be created from web forms, incoming email, or the ticket interface, then assigned, tagged, routed through queues, and updated with internal notes. · libraryh3lp.com, 12 Oct 2026
Where LibraryH3lp stands on Freedom251
- Live chat software#57 of 94
- Knowledge base software#110 of 138